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Learn more about your Guardian system

Getting Started

Are you a new customer? We'll walk you through the basics.

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Using My System

How to use the app, the devices, and all the awesome features.

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My Account

Set up AutoPay, add emergency contacts, and test your system.

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Resources to help solve issues with your security system.

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Frequently asked questions


1. Click on Login at the top right corner of  


3. Look up your account using your customer number or phone number.

4. Click Confirm.

5. Follow the steps to make a payment. Edit the payment amount to the total amount you’d like to pay.

Absolutely! For every eligible referral* who joins as a Guardian customer, we’ll give you $100 statement credit! There’s no limit, and it’s easy to do! Simply complete the online referral form (click here). If you need help, call us at 1.800.PROTECT (1.800.776.8328).  

*See terms and conditions here.

Absolutely!  Start by logging into your Guardian account.

Once signed in, click on VIEW LAST STATEMENT, located on your account dashboard under the “Your Bill” tile.  You can also find your last statement by choosing Account Billing & Info, and then Statements. On your desktop, Account Info & Billing is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.

If our monitoring team receives a signal from your alarm system that requires the notification of first responders, and you would like to obtain details of the response initiated with the agency (i.e. police, fire, or EMS), please call our monitoring center at 1.800.364.3616, and our dedicated Protection Specialists will be happy to assist you.
Yes. Minimum 3 Mbps upload and download speed is required at the video doorbell mounting location. It's easy to check your internet speed at
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Moving? No problem!

We're here to make the transition easy.

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Battery Replacement Videos

Check out our how-to videos for changing device batteries!

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  • *By clicking the button below to submit the form, I am authorizing Guardian Protection or its agents to contact me about its offers and services by text messages, telephone calls (including via automated telephone dialing systems and prerecorded messages) and e-mail at the telephone number(s) and e-mail address(es) provided above. This consent is not required to make a purchase.