Support

We would love to help simplify your life by combining your accounts on one billing statement. Please have all of your customer numbers on hand and give us a call at 1.800.PROTECT (1.800.776.8328).

If you are receiving a paper statement, you may receive a minimal paper statement fee. This fee offsets the costs of printing and mailing a paper statement. To skip these statement fees, set up automatic recurring monthly payments. Learn ho…

If you had a balance before setting up automatic payments, or your account has been assessed for additional fees, you will receive a billing statement for the outstanding balance. You can review your statements to see the amount billed and…

Yes! If you would like to change your payment due date, please reach out to us at 1.800.PROTECT (1.800.776.8328). Please keep in mind, proration of your monitoring services will apply if your billing cycle date changes.

Your account’s due date can be found on your statement or a notification email you may have received. You can find a copy of your statement in the billing section of your online account.

We recommend logging into your Guardian account to review your billing statement. Then click Billing and then Statements to ensure your info is correct. If you see a discrepancy, call 1.800.PROTECT (1.800.776.8328) and one of our Specialist…

If your payment is still pending, we may be able to cancel it. Please call us at 1.800.PROTECT (1.800.776.8328) for assistance. Payments processed on a debit card are automatically processed and can’t be cancelled.

Our Kwikset smart door locks use an LED guide to indicate lock status. To determine if your lock is a Kwikset lock, look for the brand name look on the number pad. It should say “Kwikset” near the keyhole. Here’s what the colors mean: A gre…

Some panel boxes are locked to secure the components inside. You may need a key to change your panel battery. If your panel box is locked, gently check on top of the box for a key. If you can’t find it, we can mail you a new one! Just give…

Once your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential fines. During t…

When you have a low battery alert on your panel, it usually starts to beep. You may need to replace your panel battery. This happens when your system back-up battery is low. If your system has recently lost power and the power has restored,…

Typically, a keypad panic button must be pressed for several seconds. An audible sound will start from the system when the panic button is activated. If you have an IQ2 panel: 1. In the bottom right corner, tap 2. Long tap the panic you nee…

The chime feature will omit a short beep from the keypad when a perimeter device like a door or window is opened. This feature can be turned on or off from your keypad. You can find instructions on how to control the chime in your security…

We understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app. If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here. If…

We understand this can be frustrating! If you are having trouble remembering your user code, you can review or manage user codes by logging into MyGuardianHome.com. Get help updating user codes here.

A C5 on your keypad means the internal date and time for your system need to be reset. You can find out how to do this in your system manual. Click here to select your manual.

Depending upon the equipment you have, the messages could be different. We recommend checking the displayed message against the contents of your owner’s manual. Click here to find an online version of your manual.

This can be enabled using the Guardian app or on MyGuardianHome.com website. To enable this feature, follow these steps: 1. Tap the menu icon. 2. Tap Security System. 3. Tap on the gear icon for Security System Settings. 4. Tap Stream Video…

A tamper notification usually occurs when a device has been opened or the cover is not secure. If the notification or your keypad indicates which device is affected, follow these steps: 1. Place your system on Test Mode. Learn how here. 2.…

Your keypad will show a Not Ready status if a zone is activated or a monitored door/window is open. If there is an activated device, the keypad will display which zone is open. Simply check that all doors and windows are secure. If the keyp…

A loss of RF (radio frequency) means that the device has lost communication with the main control panel. If your device has a low battery, replacing the battery should correct this. If you have moved the device or accidentally blocked its c…

If you received a notification about a communication failure, this means that your cellular communicator may not be sending signals to our monitoring center. The best way to help resolve a communication issue is to test your system. If a si…

Bluetooth disarming is a feature that is included on the IQ2, IQ4, and IQ Hub panels. Up to five Bluetooth devices can be paired with your panel. When your device comes into range of your system and your system is armed in Away mode, it wil…

1. Tap the green padlock. 2. Click on the arrow on the right side of your arming window. 3. Tap “ENTRY DELAY.” The icon should turn grey and say off. 4. Select Arm Stay or Arm Away.

Your system will not allow you to arm when you have a trouble with a sensor in your home or when a door or window is open. To bypass a sensor that is having issues or that you wish to leave open, please follow these steps: 1. Press the gree…

A Cell Low Battery notification indicates a problem with the back-up battery for your cellular communicator. This communicator is what sends signals to Guardian Protection. If your system is displaying a cell low battery, it may need to be…

Panel communication refers to signals being transmitted from your security control panel to our monitoring center. If your panel communication is successful, that means communication has been received from your panel within the last 28 days…

To set up automation rules for your garage door via your Guardian Protection app, follow these steps: Log into the Guardian Protection app. Tap . Tap Automation. Tap to create a new rule. Enter a name for the new rule. Next to when, tap Sel…

IMPORTANT: This feature is only available for customers with specific Guardian Protection devices or services. Interested in this feature and not sure if it’s available to you? Send us a chat or call 1-800-PROTECT Yes, and it’s very easy! T…

To set up a schedule for your thermostat, log into MyGuardianHome.com and follow these steps: 1. Click on Automation on the left-hand side menu. 2. Click on Schedules at the top in the top purple banner. 3. Click the Pencil icon next to The…

To set up a schedule for your smart thermostat, log into MyGuardianHome.com and follow these steps: Click on Automation. Click on Schedules. Click the pencil icon. Pick which schedule to edit by clicking Heat or Cool. Click the Temperature…

To change the batteries on your Z-Wave smart thermostat, please watch this quick video: If this isn’t your thermostat, the steps to changing the batteries may be different: In most 2GiG thermostats (including CT100 Z-Wave thermostat), the b…

You can add your Nest thermostat on the MyGuardianHome website. It’s not possible to add this via the Guardian Protection app. But once added on MyGuardianHome, you can control it through the app. Simply follow these steps on desktop: 1. Lo…

Your heat detector will automatically reset once the temperature of the room or area decreases below the alarm threshold, typically 135 degrees Fahrenheit. This threshold can vary depending on the device. If the detector does not reset auto…

If one of your sensors shows that it’s open or in a trouble condition (tamper and malfunction), the Guardian app will automatically bypass the sensor when you arm to Away or Stay. You can’t bypass zones that are closed or showing as “OK” us…

Arming the perimeter of your home allows you to move freely in the space. This is often referred to as arming in Stay mode (Arm – Stay). Some systems will automatically default to Stay mode if an exterior door is not opened when arming. You…

The chime feature will omit a short beep from the keypad when a perimeter device like a door or window is opened. Here are some steps to take to troubleshoot why the chime may not be working: This feature can be turned on or off from your k…

First, just to be extra safe, make sure there isn’t a fire. If all is clear, try disarming your system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad. Check the message that i…

A tamper notification usually occurs when a device has been opened, or the cover is not secured properly. If your panel or the notification indicates which device is affected, follow these steps: 1. Place your system on test mode. 2. Check…

The LED on your motion sensor indicates when it senses motion. If the LED on your motion sensor does not light up, it doesn’t mean the sensor is not working. Motion sensors have a built in sleep mode that will save battery life if there is…

With any IQ panel (IQ2, IQ4, IQ Hub), you can customize each sensor using up to 27 characters. To rename your door and window sensors, follow the below steps: Log into your Guardian account via desktop or your mobile app. Select Settings on…

You may receive an AC Power Failure notification on your panel or receive a phone call from our monitoring center letting you know of an AC power loss. This means that your security system has lost its main power source and is now operating…

If your Z-Wave light switch does not work from the physical light switch on the wall, please contact the company (or electrician) who installed the light switch for assistance. Please call Guardian Protection at 1.800.PROTECT (1.800.776.832…

Please follow the below steps to set up Video Motion Detection. Our newer cameras use Video Analytics. For further assistance setting up person, vehicle, and animal detection, click here. 1. Log into MyGuardianHome.com. 2. Click Video, then…

Your Smart Gateway is a device that connects your cameras to the internet. The gateway is a white, wired device, near your router. If it’s in malfunction or you are experiencing a trouble condition that says it’s offline, follow these steps…

Please note that this feature is only compatible with select devices. You can access the Santa Security feature* through your Guardian Protection app if you have a Guardian indoor or outdoor camera. Once you’re logged in, you’ll be able to…

You can add a new rule or edit current rules through your Guardian Protection account. If you are setting up a video analytics rule, please click here for help. On desktop, please follow these steps: 1. Log into your Guardian Protection acc…

To reconnect your Skybell video doorbell, please follow the steps below. If you have the Video Doorbell Pro, please click here for help. 1. Press and hold the button on the doorbell until it alternates between the colors red and green. 2. L…

If you’re missing action at your front door, we want to help! Please ensure your recording rules are turned on (click here for help) and that you have not reached your monthly upload limit (click here for help). Here are a few steps you can…

There a few different troubleshooting steps to try to reduce the motion recordings from your Skybell video doorbell. If you own a Video Doorbell Pro, learn to adjust your Video Analytics settings here. 1. Reboot the doorbell camera by holdi…

You can view your video camera live from either the Guardian app or MyGuardianHome on your desktop. If you’re using the Guardian app: Log into the app. Click Video. Click on the camera you wish to view. If you’re using your desktop: Log int…

To view your camera’s live feed on the IQ2/IQ4 panel, simply swipe through the screens on your panel’s home page. Next, select the camera you wish to view on the menu on the right of the screen. Press the play button to view the live feed f…

No problem! If you can’t remember your login username and password, we can help you recover your account. Just follow these steps: 1. Go to GuardianProtection.com and click Login at the top right corner of the page. 2. Click Forgot Username…

1. Log into MyGuardianHome.com. 2. Click the Users link on the left-hand menu. 3. In the purple banner, click Manage Logins 4. In bottom right corner, click add a login. 5. Type the email address for the new login. 6. Type the login name fo…

To view your system’s history, please log into MyGuardianHome.com and follow these steps below: 1. Click Activity. 2. Scroll to the date or time in question in the history page. 3. Filter your results. You can filter by date, time, user dev…

You can have multiple user codes for your security system! We encourage you to set up a new code for your babysitter, dog walker, gas meter man, or anyone else entering the home with your permission. If you subscribe to our smart home secur…

Your local municipality may require you to obtain a permit for your security system. To find out if a permit is required in your area, contact your local police, sheriff, or fire department using their non-emergency telephone number, or loo…

First, congratulations on the move! We know moving can be stressful, and we want to help make easier any way we can. Give us a call at 1.800.PROTECT (1.800.776.8328) and one of our specialists will help you assess your security needs and cu…

If you hold a tax-exempt status, we can help you apply that to your account. We will need a copy of your Tax Exempt Certificate to keep on file. Please call us at 1.800.PROTECT (1.800.776.8328) for assistance.

First, please make sure that you’re connected to WiFi and that the camera is plugged into an outlet with working power. Then, follow the steps below. You will need your network name, network password, and a mobile device. Before you begin t…

To clear your system of alerts or trouble notifications, follow these steps: 1. Tap the Guardian Protection logo in the top right corner. 2. Tap ALERTS/ALARMS. 3. Scroll through the messages to review the history of the system. If you see p…

A Cell Power Failure notification indicates that your cellular communicator no longer has power. Your cellular communicator gets its power from the alarm system. If you are experiencing a power outage, your cell power failure should restore…

Nighttime Mode will turn off the display of the IQ2. To start using the panel again, simply tap on the screen to wake. To change the time the system will go dark, follow the below instructions. 1. Tap or swipe down the top menu on the keypa…

The P1 on your keypad stands for Partition 1. It’s normal for this to display on your panel, and it doesn’t indicate that anything is wrong with your system. Although most people only have one, your alarm system can have multiple partitions…

OC stands for Open Circuit. This trouble condition indicates that your alarm system is experiencing an issue with one or more of its wired components. To fix this issue, first try clearing or resetting your keypad. If the OC code is still t…

First, to get to your SVR Timeline, launch the Guardian app or log into your Guardian account via desktop: On desktop: Log into your Guardian Protection account. Click Video. Click Settings. Click SVR Timeline. Using the Select Camera Group…

To troubleshoot video that is too dark or poor night vision, follow the steps below: 1. Verify there are no objects causing a glare at night. This can be a railing, gutter, streetlights, etc. 2. Clean the lens of your camera. Dust and smudg…

Our Kwikset smart door locks have a “SmartKey” feature allowing you to re-key your door lock in a few simple steps. To determine if your lock is a Kwikset lock, look for the brand name on the number pad. It should say “Kwikset” near the key…

A key fob may have two or four buttons programmed to help you control your system remotely. Typically, key fobs are programmed with arm, disarm, and panic buttons. To activate your system using a key fob, press the desired button for 3-5 se…

Our Kwikset smart door locks have a “SmartKey” feature allowing you to re-key your door lock in a few simple steps. To determine if your lock is a Kwikset lock, look for the brand name on the number pad. It should say “Kwikset” near the key…

To create an event-triggered rule for your smart lock on your desktop, please follow these steps: Log into your Guardian Protection account. Click Automation. Click Add New Rule. Click Event-Triggered Rule from the drop-down menu. Under “Na…

To learn how to turn your lights on or off using the Guardian app, check out this quick instructional video: If you’re not able to access the video above, please follow these steps: 1. Scroll to the section named Lights on the home screen o…

To add a light schedule, please follow these steps: 1. Log into MyGuardianHome.com 2. Click on Automation on the left-hand side menu. 3. Click on Schedule in the purple banner at the top of the page. 4. Click on the blue Add New Schedule bu…

To set up automation rules for your lights via your Guardian Protection app, follow these steps: Log into the Guardian Protection app. Tap . Tap Automation. Tap to create a new rule. Enter a name for the new rule. Next to when, tap Select.…

Your camera must be plugged in and connected to the Internet for recording rules to save. If you are unable to connect to your camera, please click here for help. If you don’t see the rule you’re looking for, you will need to create it. For…

There are a few different troubleshooting steps to try if your camera has stopped recording. 1. Make sure you can see the live video feed from your camera. If you are unable to connect to the camera, please click here for help. 2. Check you…

Got questions about your billing? This article covers everything you need to know—from payment methods and due dates to understanding charges on your account. Can you send me a copy of my statement? We’ve made getting a copy of your stateme…

Smart door locks add convenience and security to your home—but when they stop working correctly, it can quickly become a hassle. Whether your lock isn’t responding or having connectivity issues, many common problems have quick fixes. In thi…

Managing who has access to your home is simple. In this guide, we’ll show you how to easily add and edit user codes for your smart door lock, so you can stay in control at all times. How to add a new user code MyGuardianHome To add a new us…

New to your Guardian Panel? This article answers common questions to help you get started—whether you’re learning how to arm and disarm your system or customize settings. Here’s everything you need to know to confidently use your panel from…

Managing who has access to your home is simple with MyGuardianHome. In this guide, we’ll show you how to easily add and edit user codes for your Guardian system, so you can stay in control at all times. How do I add a new user code on MyGua…

Is your garage door opener acting up? This guide walks you through common problems and simple troubleshooting steps to help you get things working smoothly again. Why won’t my garage door close completely? 1. Check to ensure there isn’t any…

Having issues with your thermostat? This quick troubleshooting guide will help you identify common problems and get your system back on track. Why is my smart thermostat not working, or showing a malfunction? The thermostat could be showing…

Have questions about the Simon XTi5 security panel? Here’s a quick overview of its size, backup power, and touchscreen options. What are the dimensions of the Simon XTi5 Panel? The Simon XTi5 is 5.97″ H x 7.25″ W x 1.71″ D. Does the Simon X…

Wondering how to keep your smart door lock powered and reliable? This guide covers everything you need to know about smart lock batteries, from lifespan to replacement tips. Why isn’t my door lock’s battery state updating? If you’ve changed…

Looking into the features of the Guardian IQ2 panel? Here’s a quick guide to some of the most common questions about this device. What are the dimensions of the Guardian IQ2 Panel? This slim and sleek design is (W) 7.75 x (H) 5.00 x (D) 0.7…

Smart plugs are a convenient way to control your lights remotely—but like any tech, they can occasionally run into issues. If your smart plug isn’t responding, these FAQs will walk you through the most common problems and how to fix them qu…

Your security cameras are designed to capture important moments and provide peace of mind. Below, you’ll learn how video clips are stored and accessed through your system—so you’ll always know what’s happening at home, even when you’re away…

At Guardian Protection, we’re committed to keeping your home protected and your security system running smoothly. Our professional service visits are designed to provide expert support, whether you need an upgrade or help troubleshooting an…

You can easily purchase a yard sign for your home or business through your Guardian account! Order yours by logging into your Guardian account and following these simple steps: For Desktop: 1. Click on Shop from the left-hand menu. 2. Click…

Depending on the type of device you are using, you can download the app from either the Apple App Store or Google Play Store by following the links below. Apple IOS App Store Google Play Store When logging in to the Guardian app, be sure to…

A duress code triggers a silent alert to Guardian Protection, signaling that immediate help is needed. When this signal is activated, an emergency alert is sent to our monitoring center, prompting us to notify authorities without delay. To…

Easily charge and replace the battery in your wireless video doorbell by following the steps below: Charging Requirements 1. A 5V/1.5A USB wall charger 2. The supplied charging cable Charging Steps Please note: A fully depleted battery will…

Experience crystal-clear surveillance with high-definition smart TVs that use optimized interfaces like Apple TV, Android TV, or Fire TV. Keep an eye on up to four camera feeds simultaneously, or let the system seamlessly rotate through str…

Settings may vary slightly depending on the platform used for streaming. See the different options below and learn how you can change your camera settings accordingly. Apple TV Apple TV displays video devices by their name alphabetically an…

If you are having trouble finding the Alarm.com Video app in the FireTV app library, try these steps: Use the supplied remote and press the Menu button. Press to select Settings. Press to select My Account. Press to select Sync Amazon Conte…

System maintenance is now a breeze with the Guardian app! This new feature seamlessly communicates with the monitoring center, pausing any alarm response from tasks you perform with your security system. Here’s How It Works 1. Primary user…

Your Billing Statement We’ve taken the guesswork out of reading your billing statement! Get a quick definition of each item in the handy guide below. If you enrolled previously in Annual payments with Vortex Security and have paid into the…

If your security system alarm is triggered you can now have your security cameras also sound an alarm, this additional alarm feature creates an added layer of protection during an alarm event. Find out how to establish these sounds by follo…

The severe weather alerts you receive from your Guardian Protection app and panel can be a great way to stay in the know and prepare for dangerous forecasts. These notifications will be sent to your phone and can cause your panel to beep to…

Guardian Protection’s virtual service appointment (VSA) option can save you time, money, and stress if service is ever needed on your security system. This option allows you to resolve the problem while being guided by one of our technical…

Surveillance devices such as video doorbells and cameras are a great deterrent to theft and vandalism, and you can quickly and securely access live or archived footage on your mobile device. To access this video footage, all cameras, regard…

Guardian offers multiple ways to make a payment. Use any of the convenient methods below to pay your Guardian bill on your terms! AutoPay We offer automatic recurring payments to help save you time and money each month! You can enroll in Au…

Your Billing Statement We’ve taken the guesswork out of reading your billing statement! Get a quick definition of each item in the handy guide below. If you enrolled previously in Annual payments with Vintage Security and have paid into the…

Accessing Your Statement You can view your Guardian billing statements online at any time. Simply log into your online account and click Statements on your account dashboard, under Billing. Watch the below video for a brief overview on how…

Using the latest cellular technology, two-way voice provides a hands-free communication option with our monitoring center. In the event of an emergency, this allows you to speak directly to a Protection Specialist. Watch the video below to…

Annual Payments helps you save time and money, and setting up this alternative payment option is simple. By following the steps below, you can save 5% on monitoring throughout the year and save time by not having to worry about making month…

If you have an important package on the way that you’re keeping an eye out for, your Video Doorbell Pro can make anticipating its arrival a whole lot easier. With the package detection feature on your Video Doorbell Pro, you can be notified…

The two-way audio feature* on your indoor camera can be especially useful in the event of an emergency. Setting up this feature is simple and can make a huge difference in an emergency. To Access and Use the Two-Way Audio Feature: Log in to…

Your smart home security devices can be adjusted remotely for easy system management. Regardless of where you are in the world, your smart security system is working hard to make life a little easier.

Guardian’s smart home security devices can be controlled and adjusted remotely. Check out the benefits of being able to manage your system from anywhere at any time.

Our indoor and outdoor cameras can help you keep an eye on vulnerable or important areas around your house. Find out the special features these cameras include by watching the video below.

Worrying about whether your garage door was left open is a thing of the past with this Guardian device! Find out how to remotely open and close your garage door by watching the video below.

The Video Doorbell Pro and our wireless video doorbell give you total front door awareness. Discover the helpful features you can access with this device by watching the video below.

Your new smart thermostat is a money- and energy-saving tool that you can manage remotely. Never stress about adjusting your house’s temperature again! Find out the features and uses for your smart thermostat in the video below.

Professionally monitored smoke and heat detectors are a household essential. By protecting your home with a Guardian smoke and heat detector, you are arming yourself with some of the most efficient equipment in the industry. Watch the video…

Your new smart lock is one of the most efficient tools when it comes to monitoring and managing your front door’s access. Discover your smart lock’s additional features in the video below.

The wireless video doorbell gives you total front door awareness. Find out how to use this device and the unique features you can access with this device by watching the video below.

Having a water and flood sensor looking out for your home can make all the difference. Find out how your new water and flood sensor works in the video below!

Your new carbon monoxide detector is the ultimate protector against the unseen threat of carbon monoxide poisoning. Watch the video below to learn more about how these devices can be a lifesaving addition to your home

The water valve is an easy-to-use tool that can stand between you and significant water damage. Find out how this device works in the video below.

Smart plugs can help you optimize pluggable devices throughout your house. Find out how this easy-to-use device can make a big difference in your home.

Customizing your panel’s pictures is an easy way to personalize your home security system! Please note: This feature is only available for those with IQ4 panels (shown above). You can upload pictures of your loved ones and other great memor…

Although your new panel comes with featured scenic photos, if you would like to customize these pictures, uploading your own is easy! Find out the simple way you can display your photos on your panel by watching the video below. Customizing…

Places is an amazing feature for creating notifications and rules that optimize your smart home automation devices. Find out how to set up Places in the video below! Places is an easy-to-use feature that will ensure that you are getting the…

Check out this video to find out how you can make your Guardian Protection security panel into a Bluetooth speaker! Connect your Bluetooth device to continue getting the most out of your security panel! Videos to View Next: Places Guardian…

We are proud to give back to our community. Check out the video below to see how Guardian works hard to spread positivity and help others. Join us in uplifting our community!

There are many ways to program your smart thermostat to save money on energy and adjust the temperature throughout the day. Continue reading to find ways to automate your smart thermostat by setting a schedule, enabling geo-services, and se…

Creating custom codes for your Guardian Protection smart lock is an excellent way to manage who is entering your house. To create a custom code from your app or desktop, follow the steps below. From the Guardian Protection App Add or Delete…

Notifications help keep you in the loop with everything going on with your Guardian Protection devices. Find out how to cancel and verify these notifications in the video below! Keep up to date on the important things going on around your h…

Never miss a thing with Guardian Protection’s event history! Find out how to access this feature in the video below! Videos to View Next: Cancel & Verify Notifications Understanding Your Billing Statement

Managing your Guardian Protection billing statements is not as hard as you may think. Watch the video below to find out how! There are many easy ways to pay and manage your billing statements with Guardian! Videos to View Next: Accessing Ev…

If you’re ever faced with an emergency, Guardian Protection’s in-app panic feature is the perfect way to help notify the proper people that you need assistance. Find out how to trigger the panic signals on your device in the video below! Th…

Find out how Bluetooth can help automatically disarm your Guardian Protection security system by watching the video below! Connecting your Bluetooth device is an easy way to continue getting the most out of your Guardian home security syste…

From FAQs to helpful videos, we have plenty of ways for you to get the assistance you need. Watch the video below to discover how to find customer support! Some of our customer support tools include: Online articles FAQs Tips Videos Our cha…

Watch this video for more information on how to find and use these features in your Guardian account. Your Guardian Protection online account allows you to manage many of your account settings and preferences in one place! Here, you can: Pl…

Watch this video for more information on how to use your Guardian Protection security panel. Your new Guardian Protection security panel is the hub that allows you to control and manage many of your smart security devices. For example, from…

Watch this video for more information on how to navigate the Guardian Protection app. Our Guardian Protection app allows you to manage your smart home security system all from one place. For instance, using your app lets you remotely: Arm o…

Find out what happens when an alarm is triggered by watching the video below! Your Guardian Protection alarm could be a lifesaver… Literally! Guardian’s security system can generate the following alarms: Police Fire Emergency Videos to View…

Watch the video below to learn how to add and delete users from the Guardian Protection app. Managing who has access to your Guardian Protection security system is an important step to ensuring the security of your home. Remember that it is…

Learn more about how to use your Guardian Protection motion sensors and door & window sensors in the video below! Guardian’s sensors are essential pieces of your home security system. Fortifying your home with these devices can be a huge he…

Watch this video to find out how to use these features for some added peace of mind! Using the reminder and smart arming features on your Guardian Protection security system can make life a lot easier. The steps to set these up are simple,…

Watch the video below to find out how to access your Certificate of Monitoring to potentially save money on insurance. Having a Guardian Protection security system just got even better! Having your certificate is a great way to help save on…

Watch the video below to find out how to access and use these features so that you are prepared in the event of an emergency. Make sure that you are prepared for any situation with our security systems that allow you to use a panic button o…

Guardian Protection’s security cameras use video analytics to help stop intruders and provide you with prime visibility of your property. Continue reading to learn how to set up a perimeter guard, tripwire, and groundzone from your Guardian…

Updating your router or editing its wifi credentials can disrupt your ability to view your security camera feeds on the website or Guardian app. Follow these steps to reconnect your cameras to the new network. Disconnect power from the vide…

The Guardian Protection Places feature is a virtual boundary that lets you create location-based notifications and rules for your security system based on the location of your mobile device. Follow the steps below to set up Places from the…

Expand Your New Home’s Technology Guardian is proud to offer many customizable options to fit your unique lifestyle needs. We provide technology resources that leverage industry-leading brands to meet your needs, including: Home Automation…

View all outdoor camera FAQs How to set up a trip wire rule How to set up ground zones

Our professional installation is included with your new Guardian Protection security system. Learn more about smart home security with Guardian.

Setting up notifications on your Guardian Protection app is an easy way to make sure you are staying informed around the clock. Check out the video and steps below to help you create a notification. Tap the menu button. Tap Notifications. T…

Need to change the battery on your Guardian Two Way Talking Touchscreen? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace…

To view the live video feed of your Video Doorbell Pro on your Guardian Protection app, follow the video and/or the below steps! Tap the doorbell icon. Tap Live video. Tap Talk to speak with someone. Tap actions to choose from additional fe…

To view a saved video recorded by your Video Doorbell Pro on your Guardian Protection app, follow the video and/or the below steps! Tap the doorbell icon. Tap Saved video. Select the video you want to view. From there you can download, shar…

Take a behind-the-scenes look at how Guardian Protection developed a totally new look to match who we are as a company and where we’re going.

Learn how to add/delete/edit users in your smart home security system using the Guardian app. Follow these steps to adjust and add users to your account: Tap the menu icon. Tap Users. Tap the + symbol. Add the user’s name. Tap Create. Gener…

Take a look at one of the benefits of securing your business with Guardian – Access Control.

See what’s happening at your business anytime, anywhere with 24/7 live look-in access with Guardian Smart Business Security.

Guardian offers smart security and automation solutions for any type of business. Large or small, single-site and multi-site, franchises, restaurants, and universities. You name it, we help protect it.

Keeping your family safe is Guardian Protection’s #1 priority.

Guardian Protection’s 24/7 professional monitoring is always keeping an eye out to help protect you and what you love. In the event of a triggered burglary alarm, our monitoring center is notified and will alert the authorities to help quic…

Manage your new smart home security system all in one place! To learn about the capabilities of the Guardian Protection app, watch this brief video. More Installation Information: Videos to View Next: What to Expect During Your Security Ins…

Meet the hub of your smart home! To learn more about your Guardian Security Panel, watch this brief video. More Installation Information: Videos to View Next: Introduction to the Guardian Protection App What to Expect During Your Security I…

You’re on your way to a safer and smarter home. To help prepare for your upcoming home security installation, watch this brief video on what to expect. More Installation Information: Videos to View Next: Introduction to the Guardian Protect…

To arm or disarm your alarm system using the Guardian app, please log into the app on your device and follow the instructional videos below. How to Arm Your System Tap System Disarmed Tap Arm (Away) or Arm (Stay) How to Disarm Your System T…

Adjust the home screen of your Guardian Protection app to customize and optimize your mobile experience by checking out the instructions below. Follow these steps to adjust your app’s home screen: Tap the menu icon. Tap the gear icon. Custo…

Setting up AutoPay is a simple way to make sure your billing process is stress-free. Never miss a payment again by following the video and/or steps below! How to enroll from the Guardian app: 1. Log in to your Guardian Protection account. 2…

Learn how to disarm your security system using the Guardian app on your smart phone.

Learn how to set up Face ID for the Guardian app on your smart device by watching this helpful video or following the easy steps below. To Set Up Face ID: Tap the menu icon. Tap app settings. Tap Face ID & Passcode. Select Face ID. Create a…

The Guardian app allows you to control your smart lights with just a few taps. Check out the video and steps below to get started. Scroll to the section named Lights on the home screen of the app. Tap the light that you want turned on or of…

A scene is a customizable feature within the Guardian App that allows you to adjust multiple Guardian security and smart home automation devices with one command. Find out how to create one for your smart security system by following the st…

Deep fried turkeys are delicious but can be a huge fire hazard. Learn how to safely fry your turkey for the Holidays. Check out our comprehensive Fire Safety Guide for more tips and best practices.

Everyone should know how to safely use a fire extinguisher. Check out our comprehensive Fire Safety Guide for more fire safety tips and best practices.

Owner and General Manager of SweetWater Bike Shop shares why she is grateful for Guardian Business Security. Learn more about Guardian’s Business Security.

Owner of Wagner’s Market shares why he is grateful for Guardian Business Security. Learn more about Guardian’s Business Security.

Owner of The Dog Stop in Wexford, PA shares why he and the dogs he takes care of are grateful for Guardian Business Security in his business. Learn more about Guardian’s Business Security.

Everyone should have a fire escape plan for an emergency at home. Check out our comprehensive Fire Safety Guide for more fire safety tips and best practices.

Candles smell nice, but they can also be a fire hazard. Here are some tips on how to burn a candle safely. Check out our comprehensive Fire Safety Guide for more fire safety tips and best practices.

Did you know the Guardian Protection app can do more than just keep your home safe? With just a tap, you can open or close your garage door from anywhere—giving you total convenience and control on the go. Learn how below! To open/close you…

Easily enable voice control to manage your Guardian Protection home security and automation. Here’s how to set up customized Siri commands from your Guardian app. 1. Log in to the Guardian app. 2. Tap the menu icon. 3. Tap App Settings. 4.…

It’s easy to lock and unlock your Guardian smart door lock right from your smartphone. Follow these simple steps to manage this smart device from anywhere using the Guardian app. From the app homescreen, tap the lock Icon under Locks. Tap U…

Easily adjust the temperature on your smart thermostat from anywhere using the Guardian app! Follow these simple steps to adjust the temperature or mode of your thermostat. 1. On the home screen of the Guardian app, scroll to your thermosta…

The Guardian App makes it easy to manage your security system right from your smartphone. Follow these simple steps to get started! Download the Guardian App Depending on the type of device you are using, you can download the app from eithe…

If it’s time to change the batteries in your thermostat, follow the simple steps detailed below for either the Z-Wave Smart Thermostat or the CT100 Z-Wave Thermostat. Z-Wave Smart Thermostat Press the Mode button to change your thermostat’s…

Need to change the battery on your Door/Window Sensor? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your door/window sensor’s battery: Log in to your Guardian account and select Sy…

Need to change the battery on your Guardian DSC 1616 Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace your panel’s…

Need to change the battery on your Guardian FA 168 Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace your panel’s b…

Need to change the battery on your Glass Break Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your Glass Break Detector’s battery: Log in to your Guardian account. Select S…

Need to change the battery on your PowerG Motion Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your PowerG Motion’s battery: Remove your device from Test Mode. Take your s…

Need to change the battery on your Heat Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your Heat Detector’s battery: Log in to your Guardian account. Select System Info and…

Need to change the battery on your Smoke Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your Smoke Detector’s battery: Log in to your Guardian account. Select System Info a…

Need to change the battery on your Guardian Simon XT Security Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace you…

Need to change the battery on your Guardian Simon Xti Security Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace yo…

Need to change the battery on your Kwikset Door Lock? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your door lock’s battery: Use the Allen key tool that your technician provided at…

Need to change the battery on your Guardian 2GIG Security Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace your pa…

Video to View Next: How to Install an Interlogix Door/Window Sensor Part 2

Video to View Next: How to Install an Interlogix Door/Window Sensor Part 1

Need to change the battery on your Carbon Monoxide Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your Carbon Monoxide Detector’s battery: Log in to your Guardian account.…

Need to change the battery on your smart garage door contact? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your smart garage door contact’s battery: Log in to your Guardian account…

Need to change the battery on your Image Sensor? Watch the video below for a few additional steps, and then you’re all set! To replace your Image Sensor’s battery, please follow these steps: Log in to your Guardian Protection account. Selec…

Need to change the battery on your Guardian Lynx Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace your panel’s bat…

Need to change the battery on your Neo Panel? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your Neo Panel’s battery: Log in to your Guardian account. Select System Info and then Te…

Need to change the battery on your PowerG Panic Button? Watch the video below for a few additional steps, and then you’re all set! To replace your Panic Button’s battery, please follow these steps: Log in to your Guardian Protection account…

Need to change the battery on your PowerG Door/Window Sensor? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your door/window sensor’s battery: Log in to your Guardian account and se…

Need to change the battery on your PowerG Motion Sensor? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your motion sensor’s battery: Log in to your Guardian account and select Syste…

Need to change the battery on your PowerG Glass Break Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your PowerG Glass Break Detector’s battery: Log in to your Guardian acc…

Need to change the battery on your PowerG Key Fob? Watch the video below for a few additional steps, and then you’re all set! To replace your Key Fob’s battery, please follow these steps: Log in to your Guardian Protection account. Select S…

Need to change the battery on your PowerG Smoke & Heat Detector? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your PowerG Smoke & Heat Detector’s battery: Log in to your Guardian a…

Need to change the battery on your Z-Wave Smart Thermostat? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your smart thermostat’s battery: Press the Mode button to off and remove th…

Need to change the battery on your Z-Wave Smart Door Lock? Watch the video below for a few additional steps, and then you’re all set! Follow these steps to replace your smart lock’s battery: Remove the door lock’s cover by sliding it up and…

Video to View Next: How to Install a Honeywell Door/Window Sensor Part 1

Video to View Next: How to Install a Honeywell Door/Window Sensor Part 2

Learn how our monitored smoke alarm and fire detection works. Read more about professionally monitored smoke and fire alarms.

Guardian’s thermographic cameras can measure the temperature of anyone entering the building with cutting-edge thermographic technology.

Why have multiple apps to control your smart home when you can have one unified app for all your connected home needs? Find out how the Guardian App can make your life easier. Ready to download the app? Follow these steps.

Find out why the owner of Fun Fore All family fun park says he can sleep better at night knowing he has Guardian Protection to watch over his business. For more videos check us out on vimeo!

Video Analytics can help you customize the view of what’s going on in and around your home! Learn more about how to spot people, pets, or cars in this short video. Ready to set up video analytics? Follow these important steps.

Need to confirm that your alarm is a real emergency? It’s easy to verify your alarm in the app. Check out the video below for a few quick steps. It was an accident and I need to cancel the alarm? Follow these important steps.

Have a false alarm? It’s easy to cancel your alarm in the app. Check out the video below for a few quick steps. Tap the alarm notification. Press and hold Cancel Alarm. Tap Finished.

Once installed please give us a call at 1.800.PROTECT (1.800.776.8328) to have your sensor programmed into your security system.

Don’t worry, we’ll let you know if you forgot to arm your home! Follow these simple steps to set up arming reminders. From the Web From the Guardian App For more videos, check out our Video Resources!

Haven’t connected your Video Doorbell Pro yet? No problem. We’ve created a video with step-by-step instructions to walk you through the process of adding this device to your system. How to Connect Your Doorbell Camera First, make sure you k…

Set a scene that controls your lights, locks and even your thermostat with smart home security. Find out more about scenes here!

Need to change the battery on your Guardian IQ2 Panel? First, make sure your system is disarmed, and then place your system on test mode. Watch the video below for a few additional steps and then you’re all set! To replace your panel’s batt…

Video Analytics is a smart video security feature that helps you distinguish important events from routine activity. Find out how to set up a tripwire by watching this video below. Ready to set up a tripwire? Follow these simple steps to ge…

What’s going on at your home? Guardian Protection’s Video Analytics can keep you in the loop! How?! With our advanced AI and computer vision that can categorize vehicles, animals, and people while pinpointing important activity. Set up a gr…

How to replace the batteries Please follow the following steps to replace your system’s back battery: Place your system on test. Before changing the batteries, log into your Guardian account or call 1.800.PROTECT (1.800.776.8328) to place y…

Frequently asked questions How to replace the batteries Watch a step-by-step video for replacing the batteries in your key fob. Before you start, make sure your system is disarmed and in Test Mode.

Frequently asked questions How to replace the batteries Watch a step-by-step video for replacing the batteries in your door/window sensors. Before you start, make sure your system is disarmed and in Test Mode.

Frequently asked questions How to replace the batteries Watch a step-by-step video for replacing the batteries in your Heat Sensor. Before you start, make sure your system is disarmed and in Test Mode.

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Smart Lock. Follow these steps to replace your smart lock’s battery: Remove the door lock’s cover by sliding it up and off your door lock. Locate th…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Smart Thermostat CT100. Before you start, make sure your system is disarmed and in Test Mode.

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Simon panel. Before you start, make sure your system is disarmed and in Test Mode.

How to replace the batteries Watch a step-by-step video for replacing the batteries in your 2GIG panel. To replace your panel’s battery, please follow these steps: Log in to your Guardian Protection account. Select System Info and then sele…

How to replace the batteries Watch a step-by-step video for replacing the batteries for your DSC 1616 panel box. Before you start, make sure your system is disarmed and in Test Mode. Read the step-by-step instructions here. Change battery g…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your FA 168 panel. Before you start, make sure your system is disarmed and in Test Mode. Read the step-by-step instructions here. Change battery guide FA…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Concord 4 panel. To replace your panel’s battery, please follow these steps: Log in to your Guardian Protection account. Select System Info and then…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Simon XT Panel. To replace your panel’s battery, please follow these steps: Log in to your Guardian Protection account. Select System Info and then…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Simon XTi Panel. To replace your panel’s battery, please follow these steps: Log in to your Guardian Protection account. Select System Info and then…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Guardian IQ2. To replace your panel’s battery, please follow these steps: Log in to your Guardian Protection account. Select System Info and then se…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Image Sensor. Before you start, make sure your system is disarmed and in Test Mode. Read the step-by-step instructions here. Change Battery Guide

Frequently asked questions How to Install a Guardian Smoke & Heat Detector Learn how to install a new Guardian Smoke & Heat Detector in just a few simple steps. Need to change the battery on your Guardian Simon Xti Security Panel? First, ma…

Frequently asked questions How to replace the batteries Watch a step-by-step video for replacing the batteries in your Glass Break Sensor. Follow these steps to replace your PowerG Glass Break Detector’s battery: Log in to your Guardian acc…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your Lynx security panel. Before you start, make sure your system is disarmed and in Test Mode. Read the step-by-step instructions here. Change Battery G…

Frequently asked questions How to replace the batteries Watch a step-by-step video for replacing the batteries in your motion detector. Before you start, make sure your system is disarmed and in Test Mode. Read the step-by-step instructions…

False alarm or real emergency? Tell us instantly from the Guardian app using the Cancel/Verify feature! The Cancel/Verify mobile feature makes it fast and easy to communicate with our monitoring team when an alarm goes off. Because it’s bui…

In an emergency, if you are unable to dial 9-1-1, you can send a panic signal to the Monitoring Center directly from the Guardian app. If an emergency occurs at your home while you are away, you can simply press the Panic button on your app…

How to replace the batteries Watch a step-by-step video for replacing the batteries in your garage door sensor. Before you start, make sure your system is disarmed and in Test Mode.

How to Install Door & Window Sensors Learn how to install a Door & Window Sensor in just a few simple steps. Before you start, make sure your system is disarmed and in Test Mode. You must also have the Panel Master Code available. Read the…

Our Support Center is the number-one spot to learn about your Guardian system, find how-to tips and tricks, resolve issues, and find the answers you need – fast! You’ll find hundreds of FAQs, detailed posts, instructional videos, and more.…

Video Analytics is a smart video security feature that helps you distinguish important events from routine activity. It uses real-time data to filter and categorize your video alerts, giving you more control over your video monitoring and c…

A Guardian security system can help protect against burglary, fire, and CO, but we can also help you protect your security system from hackers with two-factor authentication (2FA). This enhanced safety feature will eventually be required, b…

Did you know that some Guardian Protection security system panels have a built-in Severe Weather Alert feature? Just like notifications of extreme weather sent to your smartphone, certain Guardian security panels offer you a similar heads-u…

Moving is exciting, but it can also be extremely stressful. If you recently moved or are planning a move, we want to help make sure you get everything you need for a seamless relocation, including answering any questions about your existing…

Testing to ensure your home security system is communicating properly with Guardian’s monitoring center is extremely important. Be sure to test your system once a month. Additionally, we recommend testing in these circumstances: After remod…

“Trouble” beeping on your security panel can happen for different reasons, and the appropriate steps will vary based on your specific panel and what is causing the beeping. For a customized experience and more detailed information, we recom…

If you have scheduled an installation appointment for a new Guardian system, congrats! We’re so excited to help make your home safer and smarter, and we hope you are, too. Let’s walk through what to expect during your professional installat…

The safety, security, and privacy of our customers are our top priorities. When your Guardian account is activated, you will be getting several very important passwords and passcodes. Make sure you know them and keep them safe! This informa…

Smart home security is all about safety and convenience, and we think your online experience with Guardian should be no different. In this article, we’ll cover all the important things you should know about your managing your account, inclu…

To deliver the best response possible, Guardian has robust security procedures in place that vary depending on the type of alarm. Here’s a list of the different alarms you may experience, and what Guardian will do if they go off. Burglary A…

We believe professionally monitored security is the only truly smart security, so we include it with every Guardian Protection security system. Our state-of-the-art monitoring operations help protect our customers against burglary, fire, ca…

Arming reminders are a handy notification that helps prevent you from leaving the house without arming your security system. Based on your schedule or location, arming reminders notify you if you forget to arm your system and help you secur…

Like most devices in your home, security devices run on batteries that need to be changed from time to time. When a battery is low, you will likely see a low battery message on your security panel or hear beeping. You have two choices, so p…

Arming your Guardian system sets your security sensors to an alarm state. If you are leaving your house, you would set your system to Arm Away. This arms door and window contacts, motion sensors, and glass breaks. If you are arming your sys…

When extreme weather events strike, Guardian Protection is dedicated to helping customers stay safe. If you live in an area affected by severe weather (including snow storms and blizzards, tropical storms, hurricanes, and tornadoes), here a…

A Scene is a customizable feature within the Guardian app that lets you take multiple actions across multiple Guardian devices with one tap. It’s available for both homes and businesses. The action your scene triggers can be anything from c…

Places is a virtual geographic boundary that lets you create location-based alerts and rules for your Guardian system. Places alerts and rules are based on the location of one or more mobile devices, also known as geo-devices. It’s like dra…

An emergency contact is the person you trust most to be notified of an emergency. It should be someone you completely trust and who has access to your home or business. They should know how to use your system and have a code. How Guardian U…

When switching to a different phone for any reason, there are a few things to keep in mind to avoid disrupting your security system and monitoring services. Here are a few suggestions for information and features that should be verified whe…

Guardian Protection provides a professional monitoring document — we call it a Certificate of Monitoring— for all customers who receive professional monitored service from us. It can be easily downloaded from your online account. Do insuran…

If you recently purchased a Guardian system, congrats! Smart home security is a very smart choice. In the beginning, it’s normal to feel overwhelmed by all the new information and terminology. But don’t sweat it — we’re going to cover the b…