Apps & Mobile FAQs

You can add your Nest thermostat on the MyGuardianHome website. It's not possible to add this via the Guardian Protection app. But once added on MyGuardianHome, you can control it through the app.

Simply follow these steps:

1. Log into MyGuardianHome.com.

2. Click Settings on the left-hand side menu.

3. Click Manage Devices.

4. Click Add Device

5. Click Thermostat. If you do not see the Thermostat option, please reach out to us at 1.800.PROTECT (1.800.776.8328). We will need to enable the service on your account.

6. Click Google Nest Thermostat from the menu.

7. Click Begin Installation.

8. Enter the primary Google account login information.

The following features are available for the Nest thermostat on the Guardian App:

• Target temperature control
• Heat or Cool control
• Scene Thermostat control

A Z-Wave thermostat installed by Guardian has additional features:

• Integrated remote temperature sensing
• Thermostat and Fan schedules
• Fan Mode control
• Rule-based automation:
  • Temperature control when you arm Away or leave a geo-fence.
  • Temperature control when you leave a sensor open.
  • Automatically adjust the target temperature in extreme heat or cold.
  • Fire safety shut-off when a fire alarm is triggered.

You can view your video camera live from either the Guardian app or MyGuardianHome on your desktop.

If you’re using the Guardian app: 

1. On the home screen, scroll down to Video. (If you are trying to view a video doorbell camera, go to the Doorbell section.)

2. Click on the thumbnail (picture) from your camera.

3. Live video from your camera should load on your screen. 

4. Click End Call when you want to exit the camera live view. 

If you’re using your desktop: 

1. Login to myguardianhome.com 

2. Click Video on the left-hand side. 

3. Click Live View. 

4. The camera’s live view should load on your screen. (Skybell Video Doorbell Cameras are not viewable live on the website.) 

Note: Internet Explorer, Edge Legacy, and Safari (version 10 and below) are no longer supported, which may impact the website functionality. The following browsers are recommended: Google Chrome, Mozilla Firefox, Safari (version 10.1+), or Edge Chromium. 

• Click the trash can icon in the top right corner to remove the phone completely from the account. Click Okay in the pop-up box.

• Or, uncheck the box “Report Malfunction if Device fails to check in for 24 hours.” Then click Save.

On your computer:

Log into MyGuardianHome.com. 

2. Choose Settings in the left-hand side menu. 

3. Click Login Information 

4. Click Linked Systems. 

5. Click the ADD button.

6. Enter the Login Name and Password for the second account. 

7. Verify the information, then click Confirm. 

On the Guardian app:

1. Launch the Guardian app and log in.

2. Tap the menu in the top left corner. 

3. Tap Login Information 

4. Tap Link a System

5. Tap Add 

6. Enter the login and password for your secondary account. 

7. Tap Next 

8. Tap Confirm 

First, you will need to log into MyGuardianHome.com. Once logged in: 

1. Click on Settings on the left-hand side. 

2. Select Geo-Services in the main tile at the center of the page.

3. Under Geo-Fences, click on the name of the Geo-Fence you would like to edit.

4. You can change the distance for the Geo-Fence in two ways.  

• Click and drag on the square white boxes on the Geo-Fence itself. You will see the distance change inside of the “Radius” text field. Adjust to the desired distance. 
• Or, you can also input the preferred distance directly by clicking on the “Radius” text field and changing the numerical distance.  

5. Click Save when you’re finished making changes to your geo-fence. 

1. Log into your account at MyGuardianHome.com. 

2. Click the Users link in the left-hand menu. 

3. Click the user you’d like to edit.  

To edit the user code: 

1. Click the current code that is shown under the user’s name. 

2. Enter a new 4-digit code.  

3. Click Save. 

To delete the user code: 

1. Click Delete. 

2. Click to confirm you want the code to be deleted. 

To add an email or phone number to the user:

1. Click Contact Info. 

2. Choose Email or Text and fill in the required info.

3. Click Save. 

Please log into your account at the MyGuardianHome.com website. 

1. Once logged in, please click the Users link on the left-hand menu. 

2. Click Add New User

3. Fill in the new user's first and last name, then click Next.

4. Enter a 4-digit code for the user. 

5. Toggle the switch next to your system. It turns blue when it’s active.

6. Click Next. 

To add an email or phone number for the user:

1. Click Contact Info. 

2. Choose Email or Text and fill in the information as required. 

3. Click Save. 

1. Log into MyGuardianHome.com. 

2. Click the Users link on the left-hand menu. 

3. In the purple banner, click Manage Logins 

4. In bottom right corner, click add a login.

5. Type the email address for the new login. 

6. Type the login name for the new user. We recommend you make it the new user’s email address. 

7. Choose your language preference. 

8. Click Save.

9. Choose the user’s permission level. This determines what the user will be able to do on the app or website. Below are the default permissions, or you may also set up a custom login. 

• Master Control – The user will have all the permissions of the primary account login, including the ability to manage website logins and change profile information such as the primary email address and phone number for the account. Master Control logins will not receive certain types of account notifications that go only to the primary login. 
  
  
• Full Control – The user can control the system and its functions as the master user would. They will not have the ability to manage website logins, and they will not receive certain types of account notifications that go only to the primary login. 
  
  
• Read Only – The user can see most of the website pages and settings for the account, including the User Codes and Live/Saved Video pages, but will not be able to make any changes to account settings, arming state, device status or view saved video. Read Only users can’t see the Manage Logins page. 
  
  
• Custom Permissions – This option lets you customize a user’s login so they can control, view only, or not see items at all. When this option is checked, use the radio buttons below to control what the user can see, and what they can control. You can use the drop-down options to select Full Control or Read Only. 

10. Once the permission level is selected, click Save. 

The website and app give you control of your home security and home automation devices from anywhere! You can use the website or app to:

• Arm or disarm your security system
• Check in on your camera or doorbell
• Review your alarm history
• Change or manage user codes
• Set up rules or alerts
• Adjust your thermostat

And much more!

If your alarm goes off, our monitoring center will often call you and your emergency contacts to make sure you get the help you need. It’s very important that you know when we’re calling, so be sure to program our monitoring center number into your phone right away: 1.800.364.3616. If you have Caller I.D., this number will come up as “GUARDIAN.”

This number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328). 

 A few more tips to make sure you don’t miss a call from our monitoring team: 

• Write this number on any lists of important numbers you have in your home. 
• Tell your emergency contacts to program this number in their phones. 
• Use this number to notify the monitoring center of a false alarm or to return a call from the monitoring center. 
• Never place this number on your “Spam” or “Block Caller” list. 

If you are using the “Do Not Disturb” feature on your cell phone, be sure to add Guardian’s monitoring center number to the list of callers who can breakthrough. Please note there are different instructions on how to allow exceptions for different  Android  and  iOS devices on Do Not Disturb mode.

If you accidentally set off your alarm, we understand that a response from the police, fire, or EMS authorities may be unnecessary. If this occurs and our monitoring team is unable to reach you prior to notifying the authorities, simply call 1.800.364.3616 to report an accidental alarm. 

To verify your identity, please have your Verbal Alarm Password ready. Once we have confirmed that everything is OK, we will attempt to cancel the responding authorities. Please note that whether the authorities cancel the response depends on their established cancellation policy. 

Accidents happen, and that’s OK! Our monitoring team will respond to any alarm we receive as a true emergency until informed otherwise. If you accidentally trip your alarm, you may receive a phone call from our monitoring center to make sure you’re safe. If you accidentally trip your alarm, you can:

• Cancel the alarm via the Cancel Alarm button in the app
• Cancel the alarm via your control panel

If you are not able to cancel the alarm during the delay period, you may receive a phone call from our monitoring center to make sure you’re safe.  To help our monitoring team reach you in situations like this, program the monitoring center’s phone number (800.364.3616) into your phone, and the phones of your emergency contacts. Then you’ll know it’s us when we call! When we contact you about an accidental alarm, just let us know everything’s OK. We’ll also request your verbal alarm password for identify verification purposes.

Please use the most current versions of the supported browsers below: 

• Google Chrome 
• Mozilla Firefox 
• Safari 
• Edge 

The following devices are supported: 

• iPhone with iOS version 12.0+ 
• iPad with iOS version 12.0+ 
• iPod Touch with iOS version 12.0+ 
• Apple Watch with watchOS 5.0+ 
• Apple TV with tvOS 11.0 or later 
• Android Phone with OS version 5.0+ 
• Android Tablet with OS version 5.0+ 
• Amazon FireTV with Fire OS 5.0+ 

These browsers are not supported. 

• Internet Explorer 
• Edge Legacy 
• Safari (version 10 and below) 

To learn how to adjust the temperature on your smart thermostat using the Guardian app, check out this quick instructional video:

If you’re not able to access the video above, please follow these steps:

1. On the home screen of the Guardian app, scroll to your thermostat and press the up or down arrows to adjust your temperature. 

2. Tap Thermostats to change the thermostat from heating or cooling. 

3. Tap Mode. 

4. Select the desired mode.

5 Tap Select. 

Trouble logging in? Get help here.

If you don’t know your username or password for the Guardian app, we can help! Just follow these steps:

1. Launch the Guardian app on your device. 

2. Click Login Help, below the Login button. 

3. Fill in the boxes accordingly to retrieve your username and password, for or assistance logging in for the first time. 

1. Check to make sure your system is powered on and responding to your touch. 

Your system has a back-up battery and is plugged into a wall outlet. If your system was unplugged, please plug it back in and wait 5 minutes for your system to power on. Your back-up battery will recharge within 24 hours. Attempt to arm or disarm via the app once the system has power. 

2. Ensure that your device is connected to the internet and/or has its data service turned on. 

To verify if you are connected, go into your device’s internet browser and go to GuardianProtection.com. If the page does not load, please contact your device’s service provider.  Still need help? Give us a call at 1.800.PROTECT (1.800.776.8328). 

Oh no! You’ll want to disable automatic logins to this device right away.

If you have another device with the Guardian app installed, you can disable automatic logins for devices already logged into your account using the app. This will ensure the lost device does not automatically log into the app if it is launched. Follow these steps: 

1. Tap on menu in the top left corner of the app, and then tap on Login Information.  

2. Tap on Lost Device. 

3. Select the login device you would like to disable.

4. Tap on Save.

We also recommend resetting your password. To do this: 

1. Tap on the menu icon in the top left.  

2. Tap on Login Information 

3. Tap on Password and follow the prompts to change your password.  

If you suspect someone may have unauthorized access to your email, you can change your email address in the Login Information tab as well. If you update your email, make sure to reset your email password, too. 

If you do not have the Guardian Protection app installed on another device:

1. Log into MyGuardianHome.com to disable automatic logins and log out the lost mobile device. 

2. Click on Settings on the left-hand side.

3. Click on Login Information.  

4. Click on Lost Device.

5. Select the login device you would like to disable.  

6. Click Save.  

We also recommend resetting your password. To do this: 

1. Tap on the menu icon in the top left.

2. Tap on Login Information 

3. Tap on Password and follow the prompts to change your password.  

You can set up Arming Reminders from either the Guardian app or on your desktop at MyGuardianHome.com. 

To set up via the app, check out this quick instructional video, or follow the steps below:

1. Log into your Guardian Protection mobile app.

2. Tap the menu button in the upper left and then Notifications.

3. Ensure push notifications are enabled at the top.

4. Tap on the ‘+’ in the top right of the app to add a new notification.

5. Tap on Arming Reminder from the list of notifications. You can set a time-based arming reminder or a location-based reminder using a Geo-Fence.

6. Select when the arming reminder will be sent. You can have them sent every day or only during selected days.

7. Click Add Recipient to select who will receive the notification. A push notification is recommended as it is the quickest form of notification.

8. Then click Save.

To set up on desktop follow the steps below:

1. Login to MyGuardianHome.com.

2. Go to Notifications on the left-hand side.

3. Click on New Notification in the upper right corner.

4. Select Arming Reminder from the list of Standard notifications. You can set a time-based arming reminder or a location-based reminder using a Geo-Fence.

5. Then you will need to select when arming reminders will be sent. You can have them sent every day or only during selected days.

6. Click Add Recipient to select who will receive the notification. A push notification is recommended as it is the quickest form of notification.

7. Then click Save.

To view your system’s history, please log into the Guardian app with your username and password and follow the steps below: 

1. Tap this icon in the upper right corner:

2. Scroll to the event in question. 

3. Tap the 4 lines in the top right of the activity page to adjust the filter. 

Can’t find your event? 

1. Make sure adjust the filter by using the filter button. It may only be showing the last 25 events.

2. Events are only stored for 60 days, and we are not able to retrieve events that happened over 60 days ago.

If you need further assistance, please call 1.800.PROTECT (1.800.776.8328). 

1. Log into the Guardian app.
2. At the top of your home screen, you should see your system's name in a black bubble. Tap on this name.
3. Choose the account you wish to switch to.
   

To learn how to set up two-factor authentication (2FA) on the Guardian app, check out this quick instructional video:

If you’re not able to access the video above, please follow these steps:

1. Log into the Guardian app.

2. Tap the menu icon and select Login Information. 

3. Select Two-Factor Authentication. 

4. Select Text Messages, then tap Next. 

5. Enter your mobile phone number, country, and provider. 

6. You’ll receive a code via SMS message. 

7. Enter the code in the verification box. Click Verify.

Trouble logging in? Get help here.

To learn how to set up Siri Shortcuts for your Apple iPhone, check out this quick instructional video:

If you’re not able to access the video above, please follow these steps:

1. Log into the Guardian app. 

2. Tap the menu icon. 

3. Tap App Settings. 

4. Tap Siri Shortcuts. 

5. Tap the shortcut you would like to create. 

6. Add a custom phrase for Siri.

7. Tap Add to Siri. 

Trouble logging in? Get help here.

To learn how to set up a Scene using the Guardian app, check out this quick instructional video:

If you’re not able to access the video above, please follow these steps:

1. Tap SCENES at the top of the screen.

2. Select one of the preexisting options or create a new Scene by tapping +.

3. Select an icon and color, then tap Done. 

4. Create a Scene name, then tap Add to select the devices that will make up your Scene. 

5. When you’re finished, tap Save. 

Trouble logging in? Get help here.

1. Tap the menu.
2. Tap Notifications.
3. Tap the plus icon.
4. Tap the notification you would like to create.
5. Follow the provided steps in the app, making sure to add recipients.
6. Tap Done.
7. Tap Save.

1. Tap the menu icon.
2. Tap app settings.
3. Tap Face ID & Passcode.
4. Select Face ID.
5. Create a 4-digit passcode.

If you haven’t downloaded the Guardian app yet, go to Apple App Store or Google Play, depending on whether you have an iOS or Android device.  

Apple App Store 

Google Play Store 

Next, launch the app and follow these steps:

1. Click Login Help. It’s located below the Login button. 

2. In the box labeled “Forgot your password?”, enter your username then click Submit.

3. Check the email connected to your account. You will receive a password reset email from Guardian Protection. The email may take up to 5 minutes to generate. Make sure to check your Spam folder.

What to do if you don’t receive an email

If you don’t receive an email, make you’re using the correct username, or try these steps:

1. Enter your email in the box labeled “Forgot your username?” and clicking Submit.

2. In the email you receive, click Change Password.

3. Answer the security question, then click Submit.

4. In the pop-up box, create a new password. The password must contain 1 number, 1 letter, and be at least 7 characters long. 

5. Retype your password below the “Minimum Requirements” section. 

6. Click Save.

Still having trouble? Please call us at 1.800.PROTECT (1.800.776.8328) for further assistance.

1. Tap the Lock Icon.
2. Tap Unlock.
3. Tap the Unlocked Icon.
4. Tap lock.

To learn how to turn your lights on or off using the Guardian app, check out this quick instructional video:

If you're not able to access the video above, please follow these steps:

1. Scroll to the section named Lights on the home screen of the app. 

2. Tap the light that you want turned on or off. 

3. Adjust the dimming if the light module is a dimmer module. 

Trouble logging in? Get help here.

To learn how to open and close your garage door using the Guardian app, check out this quick instructional video:

If you haven’t downloaded the Guardian app yet, go to Apple App Store or Google Play, depending on whether you have an iOS or Android device.  

Apple App Store 

Google Play Store 

Next, launch the app and follow these steps:

1. Enter the username and password created during your installation. Don’t know your username or password? Get help here.

2. Press the Login button. 

To arm or disarm your alarm system using the Guardian app, please log into the app on your device and follow the instructional videos below.

How to arm your system

How to disarm your system

Trouble logging in? Get help here.

Depending on the type of device you are using, you can download the app from both either the Apple App Store or Google Play Store by following the links below: 

Apple IOS App Store 

Google Play Store 

For help downloading the app, watch this short video!

If one of your sensors shows that it’s open or in a trouble condition (tamper and malfunction), the Guardian app will automatically bypass the sensor when you arm to Away or Stay. 

You can’t bypass zones that are closed or showing as “OK” using the Guardian app. These bypasses must be done at your keypad. 

To add a new user to your alarm system, please follow the below steps: 

1. Launch the Guardian app.

2. Tap the menu icon in the top left and select Users. 

3. Tap the user you wish to change. 

4. Tap the 4-digit code shown on the screen. This screen also allows you to update the contact information for this user. 

5. Update the 4-digit code in the box at the top. You can also update the user’s access to your security system or locks using the toggles in the bottom section. 

6. Tap Save in the top left. 

It may take up to 5 minutes for the system to receive your new code. Door locks may take up to 10 minutes to sync your new code. 

1. Launch the Guardian app.

2. Tap the menu icon in the top left and select Users. 

3. Tap + in the top right. 

4. Type the first and last name of the new user, then press Create in the top right. 

5. Enter a 4-digit code for the user in the box under Access Code. You can generate a random number with the Generate Code text below the box. 

6. Toggle the switch on for your security system. This is listed under Security Panels. You can provide access to locks by toggling the switches on under the Lock section. 

7. Tap Save. 

It may take up to 5 minutes for the system to receive your new code. Door locks may take up to 10 minutes to sync your new code.