Skip to main content
Chat with us
Return to FAQs

Why can’t I arm or disarm my system from the app or website?

Apps & Mobile | My System | Troubleshooting

There are several possible reasons why your system won’t arm or disarm properly via the website or the Guardian app, Here’s some troubleshooting tips:

1. Check to make sure your system is powered on and responding to your touch. 

Your system has a back-up battery and is plugged into a wall outlet. If your system was unplugged, please plug it back in and wait 5 minutes for your system to power on. Your back-up battery will recharge within 24 hours. Attempt to arm or disarm via the app once the system has power. 

2. Ensure that your device is connected to the internet and/or has its data service turned on. 

To verify if you are connected, go into your device’s internet browser and go to Refresh your browser if the page doesn’t load. If the page still doesn’t load, please contact your device’s service provider. 

3. Check for any trouble conditions on your system, such as:

Radio Not Responding – This indicates that your alarm system is not able to communicate to the cellular network. If you see this error, please call us at 1.800.PROTECT (1.800.776.8328)  for further assistance. 

Panel Low Battery – This indicates that your system may have lost AC Power. Please make sure that your power is on and the system’s transformer is plugged into a working outlet.  

Still need help? Give us a call at 1.800.PROTECT (1.800.776.8328). 

close modal
Safe and Secure Starts Here
  • This field is for validation purposes and should be left unchanged.