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I lost my phone! What should I do?

Apps & Mobile | General | Troubleshooting

Oh no! You’ll want to disable automatic logins to this device right away.

If you have another device with the Guardian app installed, you can disable automatic logins for devices already logged into your account using the app. This will ensure the lost device does not automatically log into the app if it is launched. Follow these steps: 

1. Tap on menu in the top left corner of the app, and then tap on Login Information.  

2. Tap on Lost Device. 

3. Select the login device you would like to disable.

4. Tap on Save.

We also recommend resetting your password. To do this: 

1. Tap on the menu icon in the top left.  

2. Tap on Login Information 

3. Tap on Password and follow the prompts to change your password.  

If you suspect someone may have unauthorized access to your email, you can change your email address in the Login Information tab as well. If you update your email, make sure to reset your email password, too. 

If you do not have the Guardian Protection app installed on another device:

1. Log into MyGuardianHome.com to disable automatic logins and log out the lost mobile device. 

2. Click on Settings on the left-hand side.

3. Click on Login Information.  

4. Click on Lost Device.

5. Select the login device you would like to disable.  

6. Click Save.  

We also recommend resetting your password. To do this: 

1. Tap on the menu icon in the top left.

2. Tap on Login Information 

3. Tap on Password and follow the prompts to change your password.  

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