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My Guardian app or MyGuardianHome shows a duress or smoke alarm. How do I clear it?

Apps & Mobile | My System | Troubleshooting

Please call 911 right away if you are experiencing a duress or fire emergency.

Before disregarding the alarm, please make sure that you do not have any smoke or fire in the home.  

To clear your alarm: 

1. Log into the

2. In the Welcome tile, click Panel Duress or Smoke Sensor Must Be Reset. The Alerts & Issues page will load.

3. For a duress alert, click Stop Alarm in the top right of the alert and confirm to stop the alarm. 

4. For a smoke sensor reset alert, click Remove Alert. 

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