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I got a new phone, and now I have a device in malfunction. How do I remove my old phone?

Apps & Mobile | Troubleshooting

To remove your older phone that is now in malfunction, please follow these steps:

1. Log into

2. Choose Settings in the left-hand menu. 

3. Click Geo-Services.

4. Find the phone that is in malfunction and hover over it. Click on the link that highlights. 

5. You may turn this off two different ways: 

  • Click the trash can icon in the top right corner to remove the phone completely from the account. Click Okay in the pop-up box. 
  • Or, uncheck the box “Report Malfunction if Device fails to check in for 24 hours.” Then click Save. 

Once these steps are complete, you should no longer see the malfunction warning.  

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