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What happens if my alarm goes off and you can’t reach me?

Apps & Mobile | General | My System

We realize there may be times when an alarm activates, and our monitoring center’s attempt to reach you is unsuccessful. Rest assured, your safety is always our top priority. If we are unable to reach you, we will notify the appropriate authorities to investigate the alarm activation if necessary. 

Being able to easily recognize when our monitoring team is calling may help improve our chance of getting in touch with you. Please remember to program the monitoring center’s phone number (1.800.364.3616) into your phone and the phones of your emergency contacts. 

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