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What should I expect from the monitoring center if my alarm goes off?

General | My System

In the event of an alarm, Guardian Protection has response procedures in place that vary depending on the type of alarm and whether your security system was armed at the time of the activation.  Here is what you can expect: 

Burglary Alarm

(The alarm goes off while the system is armed, and no one disarms it)

1. Guardian calls your primary number (We ask for your verbal password) 

2. If unavailable, Guardian calls your secondary contact number (password required) 

3. Guardian notifies Patrol Unit/Guard Service, if applicable 

4. Guardian calls the police to notify them of your alarm 

5. Guardian calls all remaining contacts 

Burglary Alarm

(The alarm goes off, but Guardian receives the signal that someone has disarmed the system

1. Guardian still calls your primary number (password not required) 

2. If you don’t know your password or are having trouble with your system, we will connect you with our Customer Care Team

Medical Alarm

1. Guardian calls your primary number (password not required) 

2. When applicable, Guardian calls EMS to notify them of your alarm (we will connect you with EMS or relay pertinent information to EMS after we give them your name and address) 

3. Guardian calls your remaining contacts, if applicable 

Fire Alarm (Residential) 

1. Guardian calls your primary number (password required) 

2. Guardian notifies the fire department 

3. Guardian calls remaining contacts 

Audible Panic

1. Guardian calls your primary number (password required) 

2. Guardian notifies the police of your alarm (no additional contacts called) 

Silent Panic and Duress

Guardian notifies the police of your alarm (your contacts won’t be called) 

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