Troubleshooting

We understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app.

If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here.  If you are having trouble with the Master Panel Code, you can review or manage user codes by logging into MyGuardianHome.com. Get help updating user codes here.

First, just to be extra safe, make sure there isn’t a fire.

If all is clear, try disarming your system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad. 

Check the message that is displaying on your keypad. If the smoke detector has a low battery, the beeping may return until the battery is changed.

First, please make sure that you’re connected to WiFi and the camera is plugged into an outlet with working power. 

Then, follow the steps below. You will need your network name and password, and a mobile device.

1. Locate the WPS button on the back of the camera.  The WPS button may say “Reset” on some camera models. 

2. Press and hold the WPS button for 6 seconds, or until the LED on the camera flashes white. 

3. Go to your WiFi settings on your mobile device. 

4. Connect to the network that says ALARM(XX.XX.XX). 

• The “XX.XX.XX” will be different for each camera. 
• Newer camera models will start with “ADC”. 

5. On the same device, open your internet browser and type this in the URL bar: 192.168.1.1 and press go.

If this doesn’t work, please place your device into airplane mode. 

6. Follow the on-screen instructions to scan for WiFi and select your network. Remember to input your network password.

Try this method a second time if your camera doesn’t connect. Still stuck? Give us a call at 1.800.PROTECT (1.800.776.8328). 

There a few different troubleshooting steps to try if your camera has stopped recording.

1. Make sure you can see the live video feed from your camera. If you are unable to connect to the camera, please click here for help.

2. Check your Upload Limit by following these steps:

• Log into MyGuardianHome.com. 
• Click Video, then Saved Video at the top of the page. 
• Scroll to the bottom of the page. You will see your current totals listed in a progress bar.  

Please note clip upload limits reset on the first of each month. To increase your limit, please give us a call at 1.800.PROTECT (1.800.776.8328). 

3. Check your Recording Rules. To learn about unpausing your recording rules, click here.  

4. Edit your existing rule to make the detection more sensitive.

Don’t have a rule yet? Click the Add New Rule button to create one.

For help, check out:

Set up a Video Analytic Rule

Set Up Video Motion Detection