Troubleshooting

Yes. Minimum 2.5 Mbps upload and download speed is required at the video doorbell mounting location. It's easy to check your internet speed at speedtest.net. Read More

We understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app. If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here.  If you are having trouble with the Master Panel Code, you can review or manage user codes by logging into MyGuardianHome.com. Get help updating user codes here. Read More

First, just to be extra safe, make sure there isn’t a fire. If all is clear, try disarming your system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad. Check the message that is displaying on your keypad. If the smoke detector has a low battery, the beeping may return until the battery is changed. Read More

First, please make sure that you’re connected to WiFi and that the camera is plugged into an outlet with working power. Then, follow the steps below. You will need your network name, network password, and a mobile device. Before you begin the steps to reconnect the camera please make sure the camera is plugged into a working outlet. The camera must be receiving power. If it is not plugged in, please do so and wait for the camera’s LED to finish blinking red before you begin the below procedures. 1. Press and hold the WPS/Reset button on the camera for 5 seconds. Release the button as soon as the LED flashes white. 2. Using a computer, smartphone, or tablet, connect to the Wi-Fi network name that starts with either ALARM or the device name followed by (XX:XX:XX). The numbers in parentheses are the last digits of the device’s MAC address.

3. Open a browser on the device (for example, Chrome or Safari). Enter the web address 192.168.1.1. 4. Press Scan to scan for wireless networks.

5. Select your Wi-Fi Network. 6. In Security Key or Password enter your Wi-Fi password. 7. Click Submit.

8. Press OK on the pop-up that appears referring you to the quick installation guide. Once the camera’s LED is solid green the camera should be reconnected. If the LED stays red, the network name or password is incorrect. Read More

There a few different troubleshooting steps to try if your camera has stopped recording. 1. Make sure you can see the live video feed from your camera. If you are unable to connect to the camera, please click here for help. 2. Check your Upload Limit by following these steps:

• • Log into MyGuardianHome.com.

• • Click Video, then Saved Video Clips at the top of the page.

• • Scroll to the bottom of the page. You will see your current totals listed in a progress bar.

Please note clip upload limits reset on the first of each month. To increase your limit, please give us a call at 1.800.PROTECT (1.800.776.8328). 3. Check your Recording Rules. To learn about unpausing your recording rules, click here. 4. Edit your existing rule to make the detection more sensitive. Don’t have a rule yet? Click the Add New Rule button to create one. For help, check out: Set up a Video Analytic Rule Set Up Video Motion Detection Read More