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How do I know the monitoring center is calling me?

Apps & Mobile | General | My System

If your alarm goes off, our monitoring center will often call you and your emergency contacts to make sure you get the help you need. It’s very important that you know when we’re calling, so be sure to program our monitoring center number into your phone right away: 1.800.364.3616. If you have Caller I.D., this number will come up as “GUARDIAN.”

This number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328). 

 A few more tips to make sure you don’t miss a call from our monitoring team: 

  • Write this number on any lists of important numbers you have in your home. 
  • Tell your emergency contacts to program this number in their phones. 
  • Use this number to notify the monitoring center of a false alarm or to return a call from the monitoring center. 
  • Never place this number on your “Spam” or “Block Caller” list. 

If you are using the “Do Not Disturb” feature on your cell phone, be sure to add Guardian’s monitoring center number to the list of callers who can breakthrough. Please note there are different instructions on how to allow exceptions for different  Android  and  iOS devices on Do Not Disturb mode.

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