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Terms and Conditions

Holiday 20

Offer valid only on a new security system purchased between 11/16/2020 and 12/31/2020. Offer subject to (1) credit approval, (2) payment, and (3) customer entering into qualifying Sales and Installation and Monitoring Agreements at time of purchase. Customer must purchase a $199 “3-1-1” security system package, which includes one premium IQ2 control panel, one motion detector, three door/window sensors, and either a smart door lock (Kwikset 888 Deadbolt) or a smart garage door opener (Linear Go Control). The Monitoring Agreement must include a minimum term of 60 months, a minimum monthly rate of $49.99, and an early termination fee. Customer must pay in full at the time of purchase for any additional equipment that is not included in the “3-1-1” security system package. This offer cannot be combined with any other offer, transferred or redeemed for cash. The smart door lock and smart garage door opener cannot be substituted for any other device. Images are for illustrative purposes and may not reflect the exact product/service actually provided.

Fall Promotion

Offer valid only on a new security system. Offer subject to (1) credit approval, (2) payment, and (3) customer entering into qualifying Sales and Installation and Monitoring Agreements at time of purchase. Customer must purchase a $149 “3-1-1” security system package, which includes one premium IQ2 control panel, one motion detector, and three door/window sensors. The Monitoring Agreement must include a minimum term of 60 months, a minimum monthly rate of $45.99, and an early termination fee. Customer must pay in full at the time of purchase for any additional equipment that is not included in the “3-1-1” security system package. This offer cannot be combined with any other offer, transferred or redeemed for cash. Images are for illustrative purposes and may not reflect the exact product/service actually provided. Valid through 12.31.2020.

Base Package

Offer valid only on a new security system. Offer subject to (1) credit approval, (2) payment, and (3) customer entering into qualifying Sales and Installation and Monitoring Agreements at time of purchase. Customer must purchase a $249 “3-1-1” security system package, which includes one premium IQ2 control panel, one motion detector, and three door/window sensors. The Monitoring Agreement must include a minimum term of 60 months, a minimum monthly rate of $45.99, and an early termination fee. Customer must pay in full at the time of purchase for any additional equipment that is not included in the “3-1-1” security system package. This offer cannot be combined with any other offer, transferred or redeemed for cash. Images are for illustrative purposes and may not reflect the exact product/service actually provided. Valid through 12.31.2020.

No Annual Contract Option

Offer valid only on a new security system.  Offer subject to full payment and customer entering into qualifying Sales and Installation and Monitoring Agreements at time of purchase.  Customer must purchase a $1,249 “3-1-1” security system package, which includes one premium IQ2 control panel, one motion detector, and three door/window sensors.  The Monitoring Agreement must include a minimum term of one month, which term will automatically renew on a month to month basis if not terminated, and an early termination fee equal to the monthly fee in effect at the time of early termination.  Customer must pay in full at the time of purchase for any additional equipment that is not included in the “3-1-1” security system package.  This offer cannot be combined with any other offer, transferred or redeemed for cash.  Images are for illustrative purposes and may not reflect the exact product/service actually provided.  Valid through 12.31.2020.

Perimeter Protection

Offer valid only on a new security system. Offer subject to (1) credit approval, (2) payment, and (3) customer entering into qualifying Sales and Installation and Monitoring Agreements at time of purchase. Customer must purchase a $399 “13-1-1” security system package, which includes one premium IQ2 control panel, one motion detector, and up to thirteen door/window sensors. The Monitoring Agreement must include a minimum term of 60 months, a minimum monthly rate of $45.99, and an early termination fee. Customer must pay in full at the time of purchase for any additional equipment that is not included in the “3-1-1” security system package. This offer cannot be combined with any other offer, transferred or redeemed for cash. Images are for illustrative purposes and may not reflect the exact product/service actually provided. Valid through 12.31.2020.

Additional fees when applicable

Paper Statement Fee

Customers who opt to receive a paper statement instead of autopay will be charged $2.00 per month. Sign up for autopay on the customer care site to receive electronic statements.

Guard Service

If you reside in an area where your municipality requires third party guard service you will be charged according to your contract.

Service Copay

Service calls require a co-pay of $50 in addition to any time and materials and non-warranty repair fees.

Non-Warranty Repair Service Fees

Residential Service Rates

Normal Business Hour Rates: Monday – Friday 8:00am – 5:00pm

Minimum service charge of $110-$115 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $25-$27.50 per quarter hour.


Emergency Rates: Outside of normal business hours, weekends and holidays.

Minimum service charge of $165 – $172.50 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $37.50 – $41.25 per quarter hour.

Commercial Service Rates

Normal Business Hour Rates: Monday – Friday 8:00am – 5:00pm

Minimum service charge of $132.50 – $145 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $31.25 – $37.50 per quarter hour.

Emergency Rates: Outside of normal business hours, weekends and holidays.

Minimum service charge of $198.75 – $217.50 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $46.88 – $56.25 per quarter hour.

License Numbers and Privacy Policy

Click here to view our license numbers

Click here to view our privacy policy

Please contact the Guardian Customer Care team with any questions. 

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