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Terms and Conditions

Additional fees when applicable

Paper Statement Fee

Customers who opt to receive a paper statement instead of autopay will be charged $2.00 per month. Sign up for autopay on the customer care site to receive electronic statements.

Guard Service

If you reside in an area where your municipality requires third party guard service you will be charged according to your contract.

Service Copay

Service calls require a co-pay of $50 in addition to any time and materials and non-warranty repair fees.

Non-Warranty Repair Service Fees

Residential Service Rates

Normal Business Hour Rates: Monday – Friday 8:00am – 5:00pm

Minimum service charge of $110-$115 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $25-$27.50 per quarter hour.


Emergency Rates: Outside of normal business hours, weekends and holidays.

Minimum service charge of $165 – $172.50 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $37.50 – $41.25 per quarter hour.

Commercial Service Rates

Normal Business Hour Rates: Monday – Friday 8:00am – 5:00pm

Minimum service charge of $132.50 – $145 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $31.25 – $37.50 per quarter hour.

Emergency Rates: Outside of normal business hours, weekends and holidays.

Minimum service charge of $198.75 – $217.50 (based on branch location), which includes travel and first half hour of on-site time. Each additional 15 minutes will be billed at $46.88 – $56.25 per quarter hour.

Please contact the Guardian Customer Care team with any questions. 

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