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Introducing… Guardian’s New Customer Support Center!

We are thrilled to introduce our brand-new Support Center for Guardian customers!

Our Support Center is the number-one spot to learn about your Guardian system, find how-to tips and tricks, resolve issues, and find the answers you need – fast! You’ll find hundreds of FAQs, detailed posts, instructional videos, and more. And it’s growing by the day!

With so much information waiting at your fingertips, you’re definitely going to want to bookmark this site for the future!

The Support Center includes:

  • Robust search bar – located on Support Center home page and across the entire website in the top right corner next to “Support” and “Login”
  • New site-wide navigation bar across the entire site (located at the top) with easy access to search, the Customer Support Center, and customer login
  • Deep-dive support articles
  • Hundreds of FAQs and videos

Ready to learn more? Let’s dive in!

Start here: guardianprotection.com/support

Here, you will find:

  • Links to questions grouped by topic
  • Link to view all FAQS, videos, and articles
  • 5 of the most frequently asked questions
  • Moving resources
  • Battery replacement videos


Improved search bar

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Have a question or need info? Navigate to our new and improved search bar, type a word or phrase, and get results! The search bar will even auto-suggest information related to your search!

Quick links (located directly under the search bar)

We’ve added handy links to some of our most visited pages for your convenience:

  • My account – Guardian login page
  • Billing – Billing FAQs page
  • Troubleshooting – Troubleshooting FAQs page
  • FAQs – links to all FAQs broken down by topic

Learn more about your Guardian system

If you scroll past the search bar and quick links, you will find four featured pages from the Customer Support Center:


Below the featured pages, we’ve highlighted some of the most frequently asked questions. Once you click on a question, the answer will appear in the collapsible menu.

To find all FAQs categorized by topic, simply click on “View All FAQs” below the collapsible menu.

Here are a few examples in each category:

General FAQs

How do I stop my system from beeping?

How much does a service visit cost?

View All >

My Account FAQs

How do I get a copy of my Certificate of Monitoring?

I forgot my Guardian account login. What should I do?

View All >

Equipment FAQs

Do home security cameras require WiFi?

How do I reconnect my Video Doorbell Pro?

View All >

Billing FAQs

How do I set up automatic payments (AutoPay)?

My bill is not what I expected it to be, why?

View All

Apps & Mobile FAQs

How do I arm and disarm my system using the Guardian app?

How do I set up two-factor authentication on the Guardian app? 

View All >

Business Security FAQs

Can I track when my employees are arming and disarming my security system?

Can I order Guardian Protection window decals for my business?

View All >

Home Automation FAQs

How do I set up a smart thermostat schedule?

How do I set up a light schedule?

View All >

My System FAQ

Can I stop the police, fire, or EMS from responding to my location?

How do I set up arming reminders?

View All >

Troubleshooting FAQs

Can you mail me a new battery?

Help! I can’t turn off my alarm.

View All > 

Video Resources

Another great feature of the new Support Center is the video resources that you’ll find throughout the pages.

You can watch videos like:

  • How to sign up for AutoPay
  • How to change your devices’ batteries
  • How to navigate through the Guardian app

…along with many more!

And there you have it! We’re so excited to share these great resources with you – now go check them out your new Support Center at guardianprotection.com/support.

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