My Account FAQs

We love when our customers communicate with us and the best way to stay up to date with Guardian news and account info is to have an accurate email and SMS phone number on files. To get started log into your Guardian account.

1. Select Account Info from the menu
2. Then choose Communication Preferences

This page lets you choose what communications you will receive from Guardian. Simply click the check box to enroll or unenroll in communications. *Transactional communications are required

• To the left, you will find the email address and SMS phone number on the account. Click the edit icon next to the information you would like to update.
• Don’t forget to hit Save

We are very sorry to hear you want to cancel your services. This request requires us to speak with the contract signer of the account. Please give us a call at 1.800.PROTECT (1.800.776.8328) to further discuss the status of your account.

If you hold a tax-exempt status, we can help you apply that to your account. We will need a copy of your Tax Exempt Certificate to keep on file.

Please call us at 1.800.PROTECT (1.800.776.8328) for assistance.

A duress code will send Guardian a silent alert that help is needed. Often referred to as a hold up code, this four-digit code number will operate your system exactly like your regular Master Panel Code.  However, the system sends a duress signal to our monitoring center. We will treat this signal like an emergency signal and notify authorities that help is needed.

Since this code is often used when someone is being forced to silence the alarm in a hold up or home invasion, our monitoring center will not call before sending the authorities.

Not sure what your duress code is? If you subscribe to our smart home security services, codes can be changed and managed by logging into MyGuardianHome.com.

If you do not have smart home security, you can review information on how to update your duress code in your user manual here.

Still need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328) for help with your duress code.

Yes, you can have multiple user codes for your security system! We encourage you to set up a new code for your babysitter, dog walker, gas meter man, or anyone else entering the home with your permission.

If you subscribe to our smart home security services, codes can be changed and managed by logging into MyGuardianHome.com, or from your Guardian app. If you do not have smart home security, you can review information on how to update the user codes in your user manual here.

To add a new user code, follow these steps:

1. Log into your Guardian account.
2. Select Users.
3. Tap Add New User.
4. Fill in their name.
5. Add the user code you want them to use or generate a random one.
6. Select Save.

To view your system’s history, please log into MyGuardianHome.com and follow these steps below:

1. Click Activity.

2. Scroll to the date or time in question in the history page.

3. Filter your results.  You can filter by date, time, user devices, and event types.

Can’t find the event you’re looking for?

Remember, events are only stored for 60 days, and we’re not able to retrieve events that happened over 60 days ago. If you need further assistance, please call 1.800.PROTECT (1.800.776.8328).

On your computer:

Log into MyGuardianHome.com.

2. Choose Settings in the left-hand side menu.

3. Click Login Information

4. Click Linked Systems.

5. Click the ADD button.

6. Enter the Login Name and Password for the second account.

7. Verify the information, then click Confirm.

On the Guardian app:

1. Launch the Guardian app and log in.

2. Tap the menu in the top left corner. 

3. Tap Login Information

4. Tap Link a System

5. Tap Add

6. Enter the login and password for your secondary account.

7. Tap Next

8. Tap Confirm

1. Log into your account at MyGuardianHome.com.

2. Click the Users link in the left-hand menu.

3. Click the user you’d like to edit.

To edit the user code: 

1. Click the current code that is shown under the user’s name.

2. Enter a new 4-digit code.

3. Click Save.

To delete the user code: 

1. Click Delete.

2. Click to confirm you want the code to be deleted.

To add an email or phone number to the user:

1. Click Contact Info.

2. Choose Email or Text and fill in the required info.

3. Click Save.

Please log into your account at the MyGuardianHome.com website.

1. Once logged in, please click the Users link on the left-hand menu.

2. Click Add New User

3. Fill in the new user’s first and last name, then click Next.

4. Enter a 4-digit code for the user.

5. Toggle the switch next to your system. It turns blue when it’s active.

6. Click Next.

To add an email or phone number for the user:

1. Click Contact Info.

2. Choose Email or Text and fill in the information as required.

3. Click Save.

1. Log into MyGuardianHome.com.

2. Click the Users link on the left-hand menu.

3. In the purple banner, click Manage Logins

4. In bottom right corner, click add a login.

5. Type the email address for the new login.

6. Type the login name for the new user. We recommend you make it the new user’s email address.

7. Choose your language preference.

8. Click Save.

9. Choose the user’s permission level. This determines what the user will be able to do on the app or website. Below are the default permissions, or you may also set up a custom login.

• Master Control – The user will have all the permissions of the primary account login, including the ability to manage website logins and change profile information such as the primary email address and phone number for the account. Master Control logins will not receive certain types of account notifications that go only to the primary login.
• Full Control – The user can control the system and its functions as the master user would. They will not have the ability to manage website logins, and they will not receive certain types of account notifications that go only to the primary login.
• Read Only – The user can see most of the website pages and settings for the account, including the User Codes and Live/Saved Video pages, but will not be able to make any changes to account settings, arming state, device status or view saved video. Read Only users can’t see the Manage Logins page.
• Custom Permissions – This option lets you customize a user’s login so they can control, view only, or not see items at all. When this option is checked, use the radio buttons below to control what the user can see, and what they can control. You can use the drop-down options to select Full Control or Read Only.

10. Once the permission level is selected, click Save.

Guardian Protection offers the most advanced smart home security and home automation technology in the industry, and we hope you take advantage of everything we have to offer!

If you are interested in upgrading your system or adding a new device, you can either log into you Guardian account and Shop devices or give us a call at 1.800.PROTECT (1.800.776.8328). We’ll be happy to help you customize your system!

Registering your Guardian account is an important step, and we recommend doing so right away.

Once you register, you will gain access to important information and services specific to your account.

You can manage your billing, change passwords and emergency contact information, and even test your system online.

If you subscribe to our smart home security services, then you will be able to control your system and home automation devices online.

Get the full experience by registering your account here. It’s quick and easy!

Oh no! We’re sorry you’re having issues with Guardian account. Your online account may be locked if there are too many failed login attempts.

Our team is happy to help you unlock your account. Simply call us at 1.800.PROTECT (1.800.776.8328) for assistance.

you suspect your security may have been compromised, then it’s best to change or reset your Guardian account password.

If you know your current password:

1. Log into your Guardian account.

2. Choose User Info.

3. From User Info, click Change Login Password.

4. Complete the form by entering your current password and entering and confirming a new password. The password must be a minimum of 7 characters in length, include at least one upper-case letter, one lower-case letter and one number.

5. When you’re finished, click CHANGE PASSWORD.

Forgot your login? Go here and click Forgot Username or Password to recover your account.

To log into your Guardian account, go to GuardianProtection.com and click “Login.” Enter your username/email and password and click SIGN IN. If you are using the app, launch the app, enter your user credentials, and select Login.

Don’t have an account yet? Let’s get you registered! On that same page, click “Not Registered.” You’ll need your customer number and the address where your service is located.

Simply go to MyGuardianHome.com and enter your username and password.

Also, it’s directly linked to your Guardian online account. Simply log into your Guardian account and choose Control Your Smart Home Devices on your account dashboard, under the tile My System.

Haven’t registered your Guardian account yet? Let’s get that done first — learn how to register here. You’ll need your customer number and the address where your service is located.

You can access this through the app by tapping on More, followed by My Account, and logging in from there.

* Depending on your equipment, your site may be MyGuardianControl.com.

No problem! If you can’t remember your login username and password, we can help you recover your account. Just follow these steps:

1. Go to GuardianProtection.com and click Login at the top right corner of the page.

2. Click Forgot Username or Password.

3. Follow the prompts to recover your login credentials and sign into your account.

The website and app give you control of your home security and home automation devices from anywhere! You can use the website or app to:

• Arm or disarm your security system
• Check in on your camera or doorbell
• Review your alarm history
• Change or manage user codes
• Set up rules or alerts
• Adjust your thermostat

And much more!

Yes! Remember, anyone with a login will be able to access and edit your account information. Adding this login will not give them access to your Guardian app. Follow the steps below to add a secondary user login:

1. Log into your Guardian account
2. Choose User Info.
3. From User Info, click Manage Logins.
4. Select the ADD USER button
5. Enter the username and email address for your new user. The new user must have access to their email address to set up their password.
6. Once finished, click SAVE.

The new user will receive an invitation email asking them to finish setting up their login information. If the user does not complete these steps, they will not be able to access your Guardian account.

Planning a move is both exciting and stressful. That’s why Guardian tries to help make it easier! There is no need to relocate any equipment.

Simply let us know you are moving by completing the form on our website (click here) or call us at 1.800.PROTECT (1.800.776.8328). Our Care Specialists are happy to assist you on this journey!

Congratulations! Moving can be stressful, so Guardian Protection makes adjusting your security services easy.

Simply let us know you are moving by completing the form on our website (click here).

Or, call us at 1.800.PROTECT (1.800.776.8328). Our Care Specialists are happy to assist you on this journey!

Oh no! We’re sorry to hear you’re having an issue with your billing.

We recommend starting by logging into your Guardian account to review your billing statement.

Then click Billing and then Statements to ensure your info is correct.

If you see a discrepancy, please contact us at 1.800.PROTECT (1.800.776.8328) where one of our Care Specialists will be happy to help you clear this up!

Congratulations on your move! We know moving can be a stressful experience, which is why Guardian Protection tries to help make it easier. It’s not necessary to pack up your equipment and take it to your new home. Plus, all that security can increase the value of your current home! We will work with you to customize a system specifically for your new home, with new equipment.

Simply let us know you are moving by completing the form on our website (click here) or call us at 1.800.PROTECT (1.800.776.8328). Our Care Specialists are happy to assist you on this journey!

First, congratulations on the move! We know moving can be stressful, and we want to help make easier any way we can.

Give us a call at 1.800.PROTECT (1.800.776.8328) and one of our specialists will help you assess your security needs and customize your system!

Your local municipality may require you to obtain a permit for your security system. To find out if a permit is required in your area, contact your local police, sheriff, or fire department using their non-emergency telephone number, or look up the local ordinance online.

If a permit is required, follow the necessary steps to obtain the permit. Once you have it, provide the permit number to Guardian by calling 1.800.PROTECT (1.800.776.8328).

Please note your permit may have an expiration date and may need to be renewed with your local municipality on a regular basis.  Failure to obtain and/or renew your permit may result in municipal fines, refusal by the authorities to respond to an alarm activation, or the inability of our monitoring center to notify the authorities when an alarm activates.

It is important to know and keep track of your Guardian Protection passwords and codes. This information is vital to your protection and management of your account.

Verbal Master Alarm Password

Single word used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. This password gives you authority to make changes on your account. You won’t want to share this password with many people.

Verbal Limited Level Password

When you are giving access to your home or business to someone you may want to assign a limited password used to verify their identity when an alarm is triggered or when speaking to Guardian Protection, but this password has limited authority and cannot authorize changes on your account.

Master Panel Code

Numeric code used to arm and disarm your security system at your panel. This code is also used to add, remove, or change codes in your panel.

Duress Code

Numeric code that will disarm your security system at your panel, but silently notifies Guardian of an emergency.

Limited Level Code

To give someone temporary access to your home or business, you can assign them a limited level code that can only be used for a specific amount of time. You can add a limited code at your keypad or by calling us at 1.800.PROTECT (1.800.776.8328).

Once your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential fines.

During this time, Guardian will only call your primary phone number when your system sends a burglary, medical, duress, keypad fire, or panic alarm signal. We will only notify emergency responders if you request it.

If you have a monitored smoke or carbon monoxide detector, those alarm signals will always be treated normally. We’ll always alert emergency responders when we receive this type of signal from your system, regardless of where you are in the orientation period.  Already got the hang of it? Unless doing so violates a local municipal ordinance, we’re happy to turn this feature off for you early. Just give us a call at 1.800.PROTECT (1.800.776.8328).

Many insurance companies will offer discounts to homeowners who have monitored security services.  Here’s how to download your Certificate of Monitoring:

1. Log into your Guardian account.

2. In the Monitored Services section, click on Certificate of Monitoring.

3. You can also get there by clicking on Monitored Services in the menu and then choosing Certificate of Monitoring.

From there, you can either save your certificate as a PDF to email or print it.

We’re happy to help! To get another copy of your agreement, please contact our customer care team at 1.800.PROTECT (1.800.776.8328) for more information.

Your Verbal Alarm Password is the single word used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. This password gives you authority to make changes on your account, so you won’t want to share this password with many people.

You can update your Verbal Alarm Password any time by logging into your Guardian account and following these steps:

1. Choose Monitored Services.

2. From Monitored Services, click Verbal Alarm Password.

3. Enter your current Verbal Alarm Password when prompted.

4. You will be prompted to enter your current Verbal Alarm Password again, and then enter your new Verbal Password twice.

5. Click the Save button. Your Verbal Alarm Password is now updated!

Please memorize your new Verbal Alarm Password, because it’s the number one way we verify your identity in the event of an alarm or future correspondence.

You can update your emergency contacts any time by logging into your Guardian account and following these steps:

1. Choose Monitored Services.

2. From Monitored Services, click Emergency Contacts.

3. Enter your current Verbal Alarm Password when prompted.

4. You can now edit the Primary Contact number of the account and add/edit any additional contact numbers you’d like notified in the event of an alarm.

5. After each edit or addition is complete, click the Save button. Your emergency contacts are now updated!

Please remember to review and update your emergency contacts regularly as they are contacted in the event of an emergency alarm.

Emergency contacts are the individuals you would like our monitoring team to call during an alarm. There is no limit to the number amount of emergency contacts you can have on your account, but we recommend your emergency contacts have access to your home or business and can respond to the location if requested by the authorities.

Remember, being able to easily recognize when our monitoring team is calling may help improve the chance of reaching your emergency contacts. Make sure they have our monitoring center’s phone number saved into their phones: 1.800.364.3616

To learn how to set up two-factor authentication (2FA) on the Guardian app, check out this quick instructional video:

If you’re not able to access the video above, please follow these steps:

1. Log into the Guardian app.

2. Tap the menu icon and select Login Information.

3. Select Two-Factor Authentication.

4. Select Text Messages, then tap Next.

5. Enter your mobile phone number, country, and provider.

6. You’ll receive a code via SMS message.

7. Enter the code in the verification box. Click Verify.

Trouble logging in? Get help here.