We love when our customers communicate with us and the best way to stay up to date with Guardian news and account info is to have an accurate email and SMS phone number on files. To get started log into your Guardian account.
Select Account Info from the menu
Then choose Communication Preferences
This page lets you choose what communications you will receive from Guardian. Simply click the check box to enroll or unenroll in communications. *Transactional communications are required
To the left, you will find the email address and SMS phone number on the account. Click the edit icon next to the information you would like to update.
We are very sorry to hear you want to cancel your services. This request requires us to speak with the contract signer of the account. Please give us a call at 1.800.PROTECT (1.800.776.8328) to further discuss the status of your account.
You can view your new statements online any time, but we’ve included a guide below to help you understand your new statement.
To view additional information about your statement, just log into your Guardian account and click Statements on your account dashboard, under Billing.
Understanding Your Statement
Questions? Visit our Support Center or call 1.800.PROTECT (1.800.776.8328).
Rest assured that your security services will continue without interruption; any need for system care and on-site services will also continue to be fulfilled as usual. If you need anything, feel free to call us at 1.800.PROTECT (1.800.776.8328)
If you hold a tax-exempt status, we can help you apply that to your account. We will need a copy of your Tax Exempt Certificate to keep on file.
Please call us at 1.800.PROTECT (1.800.776.8328) for assistance.
A duress code will send Guardian a silent alert that help is needed. Often referred to as a hold up code, this four-digit code number will operate your system exactly like your regular Master Panel Code. However, the system sends a duress signal to our monitoring center. We will treat this signal like an emergency signal and notify authorities that help is needed.
Since this code is often used when someone is being forced to silence the alarm in a hold up or home invasion, our monitoring center will not call before sending the authorities.
Not sure what your duress code is? If you subscribe to our smart home security services, codes can be changed and managed by logging into MyGuardianHome.com.
If you do not have smart home security, you can review information on how to update your duress code in your user manual here.
Still need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328) for help with your duress code.
Yes, you can have multiple user codes for your security system! We encourage you to set up a new code for your babysitter, dog walker, gas meter man, or anyone else entering the home with your permission.
If you subscribe to our smart home security services, codes can be changed and managed by logging into MyGuardianHome.com, or from your Guardian app. If you do not have smart home security, you can review information on how to update the user codes in your user manual here.
6. Type the login name for the new user. We recommend you make it the new user’s email address.
7. Choose your language preference.
8. Click Save.
9. Choose the user’s permission level. This determines what the user will be able to do on the app or website. Below are the default permissions, or you may also set up a custom login.
Master Control – The user will have all the permissions of the primary account login, including the ability to manage website logins and change profile information such as the primary email address and phone number for the account. Master Control logins will not receive certain types of account notifications that go only to the primary login.
Full Control – The user can control the system and its functions as the master user would. They will not have the ability to manage website logins, and they will not receive certain types of account notifications that go only to the primary login.
Read Only – The user can see most of the website pages and settings for the account, including the User Codes and Live/Saved Video pages, but will not be able to make any changes to account settings, arming state, device status or view saved video. Read Only users can’t see the Manage Logins page.
Custom Permissions – This option lets you customize a user’s login so they can control, view only, or not see items at all. When this option is checked, use the radio buttons below to control what the user can see, and what they can control. You can use the drop-down options to select Full Control or Read Only.
10. Once the permission level is selected, click Save.
Guardian Protection offers the most advanced smart home security and home automation technology in the industry, and we hope you take advantage of everything we have to offer!
If you are interested in upgrading your system or adding a new device, just give us a call at 1.800.PROTECT (1.800.776.8328). We’ll be happy to help you customize your system!
Registering your Guardian account is an important step, and we recommend doing so right away.
Once you register, you will gain access to important information and services specific to your account.
You can manage your billing, change passwords and emergency contact information, and even test your system online.
If you subscribe to our smart home security services, then you will be able to control your system and home automation devices online.
Get the full experience by registering your account here. It’s quick and easy!
Oh no! We’re sorry you’re having issues with Guardian account. Your online account may be locked if there are too many failed login attempts.
Our team is happy to help you unlock your account. Simply call us at 1.800.PROTECT (1.800.776.8328) for assistance.
If you suspect your security may have been compromised, then it’s best to change or reset your Guardian account password.
4. Complete the form by entering your current password and entering and confirming a new password. The password must be a minimum of 7 characters in length, include at least one upper-case letter, one lower-case letter and one number.
5. When you’re finished, click CHANGE PASSWORD.
Forgot your login? Go here and click Forgot Username or Password to recover your account.
4. Enter the username and email address for your new user. The new user must have access to their email address to set up their password.
5. Once finished, click SAVE.
The new user will receive an invitation email asking them to finish setting up their login information. If the user does not complete these steps, they will not be able to access your Guardian account.
Congratulations on your move! We know moving can be a stressful experience, which is why Guardian Protection tries to help make it easier. It’s not necessary to pack up your equipment and take it to your new home. Plus, all that security can increase the value of your current home! We will work with you to customize a system specifically for your new home, with new equipment.
Simply let us know you are moving by completing the form on our website (click here) or call us at 1.800.PROTECT (1.800.776.8328). Our Care Specialists are happy to assist you on this journey!
First, congratulations on the move! We know moving can be stressful, and we want to help make easier any way we can.
Give us a call at 1.800.PROTECT (1.800.776.8328) and one of our specialists will help you assess your security needs and customize your system!
Your local municipality may require you to obtain a permit for your security system. To find out if a permit is required in your area, contact your local police, sheriff, or fire department using their non-emergency telephone number, or look up the local ordinance online.
If a permit is required, follow the necessary steps to obtain the permit. Once you have it, provide the permit number to Guardian by calling 1.800.PROTECT (1.800.776.8328).
Please note your permit may have an expiration date and may need to be renewed with your local municipality on a regular basis. Failure to obtain and/or renew your permit may result in municipal fines, refusal by the authorities to respond to an alarm activation, or the inability of our monitoring center to notify the authorities when an alarm activates.
It is important to know and keep track of your Guardian Protection passwords and codes. This information is vital to your protection and management of your account.
Verbal Master Alarm Password
Single word used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. This password gives you authority to make changes on your account. You won’t want to share this password with many people.
Verbal Limited Level Password
When you are giving access to your home or business to someone you may want to assign a limited password used to verify their identity when an alarm is triggered or when speaking to Guardian Protection, but this password has limited authority and cannot authorize changes on your account.
Master Panel Code
Numeric code used to arm and disarm your security system at your panel. This code is also used to add, remove, or change codes in your panel.
Numeric code that will disarm your security system at your panel, but silently notifies Guardian of an emergency.
Limited Level Code
To give someone temporary access to your home or business, you can assign them a limited level code that can only be used for a specific amount of time. You can add a limited code at your keypad or by calling us at 1.800.PROTECT (1.800.776.8328).
Once your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential fines.
During this time, Guardian will only call your primary phone number when your system sends a burglary, medical, duress, keypad fire, or panic alarm signal. We will only notify emergency responders if you request it.
If you have a monitored smoke or carbon monoxide detector, those alarm signals will always be treated normally. We’ll always alert emergency responders when we receive this type of signal from your system, regardless of where you are in the orientation period. Already got the hang of it? Unless doing so violates a local municipal ordinance, we’re happy to turn this feature off for you early. Just give us a call at 1.800.PROTECT (1.800.776.8328).
Many insurance companies will offer discounts to homeowners who have monitored security services. Here’s how to download your Certificate of Monitoring:
1. Log into your Guardian account.
2. In the Monitored Services tile on your dashboard, click on Certificate of Monitoring.
3. You can also get there by clicking on Monitored Services in the menu and then choosing Certificate of Monitoring.
From there, you can either save your certificate as a PDF to email or print it.
We’re happy to help! To get another copy of your agreement, please contact our customer care team at 1.800.PROTECT (1.800.776.8328) for more information.
YourVerbal Alarm Password is the single word used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. This password gives you authority to make changes on your account, so you won’t want to share this password with many people.
You can update your Verbal Alarm Password any time by logging into your Guardian account and following these steps:
1. Choose Monitored Services. On your desktop, Monitored Services is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.
Emergency contacts are the individuals you would like our monitoring team to call during an alarm. There is no limit to the number amount of emergency contacts you can have on your account, but we recommend your emergency contacts have access to your home or business and can respond to the location if requested by the authorities.
Remember, being able to easily recognize when our monitoring team is calling may help improve the chance of reaching your emergency contacts. Make sure they have our monitoring center’s phone number saved into their phones: 1.800.364.3616