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How do I reconnect my Video Doorbell Pro?

Equipment | Troubleshooting | Video Doorbells

Before we begin, are you currently experiencing an internet outage? Please note the doorbell requires working internet to operate.  

If your internet is working, please follow the steps below to reconnect your Video Doorbell Pro. If you have the Skybell video doorbell, please click here for help.


1. Press the WPS button your router.  

Note: If you don’t have a WPS button your router, please call us at 1.800.PROTECT (1.800.776.8328) to assist with reconnecting your doorbell. 

2. Press the button on the doorbell until the LED flashes to a blue light, this should take 30 seconds. 

3. Your doorbell will turn to a solid green light when it is reconnected. If the doorbell does not turn solid green, please retry the above steps.

Still need help? Call us at 1.800.PROTECT (1.800.776.8328) for assistance. 

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