Yes, and it's a great deterrent for anyone entering your property who shouldn't be there. You can set up a custom rule that tells the camera to sound an alarm and blink its LED light when a person enters a predetermined area.
Your Smart Gateway is a device that connects your cameras to the internet. The gateway is a white, wired device, near your router. If it's in malfunction or you are experiencing a trouble condition that says it's offline, follow these steps:
1. Ensure your internet is working. Connect to WiFi on an internet-capable device, and verify your internet is working. If your internet isn't working, please contact your Internet Service Provider (ISP).
2. There will be an Ethernet cable that connects your gateway to your router. Ensure that the Ethernet cable is connected securely to the back of the Gateway and in a port on the back of your router.
3. Ensure that the power cable is plugged into the back of the Gateway and secured in place. Make sure the power cable is plugged into a working outlet.
4. If all the above items are secured, unplug the power cord from the back of the Gateway. Wait one minute and then plug it back in. Wait another minute to see if the issue clears from your app.
5. If it doesn't clear, unplug your main ISP-provided router/modem. Wait another minute and then plug it back in. Once your WiFi and internet comes up, the problem should clear from your account.
If the above steps do not fix the problem with your Smart Gateway, please contact us at 1.800.PROTECT (1.800.776.8328) for further assistance.
To view your camera’s live feed on the IQ2 panel, simply swipe through the screens on your panel's home page. Next, select the camera you wish to view on the menu on the right of the screen. Press the play button to view the live feed from your camera.
If you don't see the camera you're looking for, try to enable it via the Guardian app using these steps:
1. Log into the Guardian app.
2. Tap the menu in the top left.
3. Tap Security System.
4. In the top right, tap the gear icon.
5. Tap Stream Video to Panel.
6. Tap Enable All.
7. Scroll down and click the Save button.
Your panel should update in about five minutes. Need help? Just give us a call at 1.800.PROTECT (1.800.776.8328).
The streaming video recorder (SVR) is a device that allows indoor and outdoor cameras to record 24/7.
It has a built-in hard drive that stores all videos and typically holds 1TB of storage.
It works on a first in, first out basis. So, if the hard drive is full, it will automatically delete the oldest footage to make room for the newest footage. Storage can vary depending on the settings for the camera, but on average, it holds about 30 days’ worth of footage.
SVRs need to be hardwired into an internet source, so they are typically placed near a router.
4. Use the Video Device dropdown to select the camera you wish to adjust.
5. Click Video Device Image from the menu.
6. Adjust the Brightness, Contrast, Saturation, and Sharpness sliders to your desired levels.
7. Adjust Night Vision Sensitivity to High, Normal, or Low as desired. This changes when the night vision will turn on.
8. Use the Max Exposure dropdown to change the exposure. The range is from 1/5 second and 1/480 second. If you are not able to adjust the camera’s view in the troubleshooting steps above, changing the exposure may help brighten your camera’s feed.
Your monthly clip upload limit is the number of new clips you can upload per calendar month. Each clip that is uploaded from a camera is counted toward the limit. Once you have reached the limit, you cannot upload any more clips until the first of the next month.
To find your limit and current clip count, follow the steps below:
Home security cameras require WiFi if they are wireless, because they need to connect to your internet to work. Typically, a minimum 2 Mbps upload and download speed is required at the video camera mounting location.
Also, you can check your internet speed with a tool such as speedtest.net. Learn more about security cameras and boosting your WiFi signal on our blog.
Your camera must be plugged in and connected to the Internet for recording rules to save. If you are unable to connect to your camera, please click here for help.
If you don’t see the rule you’re looking for, you will need to create it. For help creating a new rule, please click here.
If you have reached your monthly clip upload limit, you will not be able to turn on the recording rules until the first day of the next month. Please call us at 1.800.PROTECT (1.800.776.8328) to upgrade your clip limit.
Learn more about your monthly clip upload limit here .
How to pause and resume video recording rules on your desktop:
No. It is wireless in that it doesn't require running a wire directly to your router, unlike traditional hardwired cameras. But even though the cameras work on your WiFi, Guardian will still need to run a wire for power to an AC outlet. Your professional installer will walk you through how this works.