Video Doorbells

The wireless video doorbell’s battery can last up to six months on a single charge, depending on the usage.

The wireless video doorbell’s dimensions are 2.5″ x 5.3″ x 1.2″.

The wireless video doorbell does not require any previous doorbell wiring for its installation. The Video Doorbell Pro does require wiring; though, unlike the wireless video doorbell, the Pro does not have a battery that requires recharing.

To view your camera’s live feed on the IQ2/IQ4 panel, simply swipe through the screens on your panel’s home page. Next, select the camera you wish to view on the menu on the right of the screen. Press the play button to view the live feed from your camera.

If you don’t see the camera you’re looking for, try these steps:

1. Log into your Guardian Protection account.

2. Tap the menu.

3. Tap Security System.

4. Tap the gear icon.

5. Tap Stream Video to Panel.

6. Tap Enable All.

7. Scroll down and click the Save button.

Your panel should update in about five minutes. Need help? Just give us a call at 1.800.PROTECT (1.800.776.8328).

You can view your video camera live from either the Guardian app or MyGuardianHome on your desktop.

If you’re using the Guardian app:

Log into the app.

Click Video.

Click on the camera you wish to view.

If you’re using your desktop:

Log into the website.

Click Video

Click Play on the camera you wish to view.

Note: Internet Explorer, Edge Legacy, and Safari (version 10 and below) are no longer supported, which may impact the website functionality. The following browsers are recommended: Google Chrome, Mozilla Firefox, Safari (version 10.1+), or Edge Chromium.

Yes. Minimum 2.5 Mbps upload and download speed is required at the video doorbell mounting location.

It’s easy to check your internet speed at speedtest.net.

There a few different troubleshooting steps to try to reduce the motion recordings from your Skybell video doorbell.

If you own a Video Doorbell Pro, learn to adjust your Video Analytics settings here.

1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light.

2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust.

3. Change the sensitivity of your doorbell detection:

Launch the Guardian app.
Click the menu in the top left and choose Doorbell Camera.
Click the gear in the top right.
On the Motion Sensitivity setting, slide the bar to the left.

4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion.

Launch the Guardian app.
Click the menu in the top left and choose Doorbell Camera.
Click the gear in the top right.
Using the drop down, change the selection from Motion 1.0 to 2.0.

5. Delete and then recreate the doorbell motion recording rule.

6. Factory-reset your doorbell camera.

If you’re missing action at your front door, we want to help!

Please ensure your recording rules are turned on (click here for help) and that you have not reached your monthly upload limit (click here for help).

Here are a few steps you can try to increase the motion recordings from your video doorbell.

1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light.

2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust.

3. Change the sensitivity of your doorbell detection:

Log into your Guardian Protection account.

Click the menu button and choose Doorbell Camera.

Click the gear icon.

On the Motion Sensitivity setting, slide the bar to the right.

4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion.

Log into your Guardian Protection account.

Click the menu button and choose Doorbell Camera.

Click the gear icon.

Using the drop-down, change the selection from Motion 1.0 to 2.0.

5. Delete and then recreate the doorbell motion recording rule.

6. Factory-reset your doorbell camera (find instructions here).

Before we begin, are you currently experiencing an internet outage? Please note the doorbell requires working internet to operate.

If your internet is working, please follow the steps below to reconnect your Video Doorbell Pro. If you have the Skybell video doorbell, please click here for help.

1. Press the WPS button your router.

Note: If you don’t have a WPS button your router, please call us at 1.800.PROTECT (1.800.776.8328) to assist with reconnecting your doorbell.

2. Press the button on the doorbell until the LED flashes to a blue light, this should take 30 seconds.

3. Your doorbell will turn to a solid green light when it is reconnected. If the doorbell does not turn solid green, please retry the above steps.

Still need help? Call us at 1.800.PROTECT (1.800.776.8328) for assistance.

To reconnect your Skybell video doorbell, please follow the steps below. If you have the Video Doorbell Pro, please click here for help.

1. Press and hold the button on the doorbell until it alternates between the colors red and green.

2. Log into the Guardian app.

3. Tap the menu icon.

4. Tap Doorbell Camera.

5. Tap the App Settings icon.

6. Tap Add Camera. If Add Camera does not appear, please click the Delete Camera button at the bottom of the Settings page.

7. Select your doorbell. If the app gives you the error message, “You do not have permission to add a device,” please log out then and log back into the Guardian app.

8. Follow the on-screen instructions provided by the app to reconnect your doorbell.

If the doorbell does not reconnect after following these steps, give us a call at 1.800.PROTECT (1.800.776.8328).

No. Guardian Protection offers both a wired model and a battery-powered model. While both require Wi-Fi to operate, the battery-powered model requires no existing wiring. Optionally, add our doorbell chime if you do not have one or would like to have a second chime in an area of your home where you may not readily hear your doorbell. The chime has multi customizable tones and also pairs with a router to serve as a robust Wi-Fi extender.

Yes, the doorbell has black-and-white night vision to catch any evening events.

The video doorbell is 1.7″ × 5″ × 1.5″

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