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My Skybell video doorbell records too much. What should I do?

Equipment | Troubleshooting | Video Doorbells

There a few different troubleshooting steps to try to reduce the motion recordings from your Skybell video doorbell.

If you own a Video Doorbell Pro, learn to adjust your Video Analytics settings here.  

 1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light. 

2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust. 

3. Change the sensitivity of your doorbell detection: 

  • Launch the Guardian app. 
  • Click the menu in the top left and choose Doorbell Camera. 
  • Click the gear in the top right. 
  • On the Motion Sensitivity setting, slide the bar to the left.  

4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion. 

  • Launch the Guardian app. 
  • Click the menu in the top left and choose Doorbell Camera. 
  • Click the gear in the top right. 
  • Using the drop down, change the selection from Motion 1.0 to 2.0. 

5. Delete and then recreate the doorbell motion recording rule

6. Factory-reset your doorbell camera. 

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