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Why isn’t my Skybell video doorbell recording motion?

Equipment | Troubleshooting | Video Doorbells

If you’re missing action at your front door, we want to help!

Please ensure your recording rules are turned on (click here for help) and that you have not reached your monthly upload limit (click here for help).  

Here are a few steps you can try to increase the motion recordings from your video doorbell.

1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light. 

2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust. 

3. Change the sensitivity of your doorbell detection: 

  • Launch the Guardian app.
  • Click the menu in the top left and choose Doorbell Camera. 
  • Click the gear in the top right. 
  • On the Motion Sensitivity setting, slide the bar to the right.  

4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion. 

  • Launch the Guardian app. 
  • Click the menu in the top left and choose Doorbell Camera. 
  • Click the gear in the top right. 
  • Using the drop down, change the selection from Motion 1.0 to 2.0. 

5. Delete and then recreate the doorbell motion recording rule

6. Factory-reset your doorbell camera (find instructions here). 

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