Sensors

Yes, you must have an automation base plan. Other automation services you can add to your Guardian system include lights, locks, thermostat, and garage door control.

Learn more about Guardian’s smart home automation options.

Ball and gate valves are two of most common valves for controlling water flow. Ball valves have a flat handle or stem that moves up and down, and looks like a lever. Gate valves look like an outdoor hose valve, and usually involve a round knob that turns.

Only quarter turn ball valves are compatible with our water valve. The water valve will not work on gate valves.

Yes, but be sure to disable the sense button to prevent accidental activation from rain.

The LED on your motion sensor indicates when it senses motion. If the LED on your motion sensor does not light up, it doesn’t mean the sensor is not working. Motion sensors have a built in sleep mode that will save battery life if there is a lot of movement in your home. If the LED of your sensor did not light up, it could be in sleep mode.

If you’re concerned that your motion sensor isn’t working correctly, you can always test your security system. You will need to arm in Away mode to engage the motion sensor. Some systems require you to open an entry/exit door before it will Arm to Away. For more info, please check out our guide on testing your Guardian system here.

During your test, wait about four to five minutes before attempting to trigger your motion sensor.

Absolutely! We encourage all of our customers to help protect their homes from costly water damage with our wireless flood sensors. The great news is that professional water monitoring is included with every service plan, so if you’re already a Guardian customer, all you need to do is to add one or more water sensors to your system. Just give us a call at 1.800.PROTECT (1.800.776.8328) and we’ll take care of the rest!

Absolutely! We encourage all of our customers to help protect their homes and loved ones from dangerous carbon monoxide exposure with monitored CO detectors. The great news is that professional CO monitoring is included with every service plan, so if you’re already a Guardian customer, all you need to do is to add one or more CO detectors to your system. Just give us a call at 1.800.PROTECT (1.800.776.8328) and we’ll take care of the rest!

Absolutely! We encourage all of our customers to help protect their homes and loved ones from fire with monitored smoke detectors. The great news is that professional fire monitoring is included with every service plan, so if you’re already a Guardian customer, all you need to do is to add one or more smoke detectors to your system. Just give us a call at 1.800.PROTECT (1.800.776.8328) and we’ll take care of the rest!

A tamper notification usually occurs when a device has been opened, or the cover is not secured properly. If your panel or the notification indicates which device is affected, follow these steps:

1. Place your system on test mode.

2. Check the affected device to make sure the cover is secured.

3. Once secured, attempt to clear the notification from the panel.

Don’t forget to remove your system from test mode when you’re finished

You can also check the orientation of the batteries to ensure correct polarity if you have recently replaced them. However, if the tamper still exists, call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.

Your keypad will identify issues with your Guardian monitored security devices. If you don’t see an alert on your keypad, the sound is likely coming from another device in your home, such as a smoke detector that is not part of your security system.

Your security system is programmed to provide a time delay when you enter your home from a frequented door. The beeping is your reminder to disarm your system before the siren starts to sound.

Commonly, doors that don’t get a lot of use are not programmed with a time delay. That means if you enter through a door you don’t use very often, the siren will sound immediately. If you decide that you would like to change the time delay programming on your system, or you will be using a certain door more often, please call us at 1.800.PROTECT (1.800.776.8328).

First, just to be extra safe, make sure there isn’t a fire.

If all is clear, try disarming your system. If you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad.

Check the message that is displaying on your keypad. If the smoke detector has a low battery, the beeping may return until the battery is changed.

We love security, and we love pets – but there’s never a 100% guarantee that your pet will not accidentally trigger your alarm. But a pet-sensitive motion detector can help to lessen the chances of a false alarm.

Pet-sensitive motion detectors are designed to allow your pet to move around freely in your home while your motion detector is armed. These motion detectors have a blind spot to accommodate your animal walking in a room or even lounging on your couch. If the animal jumps or deviates outside of the pet blind spot, then the motion detector will trigger the alarm.

If you feel your pet motion detector needs to be adjusted or you want to discuss the option of adding a pet motion detector, give us a call at 1.800.PROTECT (1.800.776.8328).

Learn more about security for pet owners here.

A professionally installed and monitored smoke detector works by identifying abnormal levels of smoke within range of the smoke detector. Upon activation, a signal will be sent to our monitoring team so that we can notify you and emergency services if needed.

A professionally installed and monitored motion detector detects movement in an area. If activated, a signal will be sent to our monitoring team.

A monitored heat detector works by identifying abnormal temperature spikes in a short period of time within range of the device.

Heat detectors work best in areas of the home where you wouldn’t want to install a smoke detector, like your garage, a utility room, or near the fireplace. If a Guardian monitored heat detector is activated, a signal will be sent to our monitoring team.

A glass break detector professionally mounted by a Guardian technician are designed to not only listen for the sound of breaking glass, but also the percussion of the impact.

These devices are typically mounted opposite of windows. If broken glass is detected, a signal will be sent to our monitoring team.

A professionally installed and monitored door or window sensor (also referred to as a door/ window contact) has two parts. One part is installed on a stationary wall or frame, and the other is installed on a moving door or window.

When the two sensor pieces are moved apart, the system will trigger the door or window opening and a signal will be sent to our monitoring center.

A professionally installed and monitored carbon monoxide (CO) detector detects abnormally high levels of deadly CO within range of the detector.

If CO is detected, a signal will be sent to our monitoring team.

The chime feature will omit a short beep from the keypad when a perimeter device like a door or window is opened. Here are some steps to take to troubleshoot why the chime may not be working:

• This feature can be turned on or off from your keypad. Ensure that the chime feature is turned on. You can find instructions on how to control the chime in your security system in your user manual here.

Check the keypad to see if it shows any open zones. If the door/window is showing as open on the keypad when it’s actually closed, give us a call at 1.800.PROTECT for assistance.

The chime feature will omit a short beep from the keypad when a perimeter device like a door or window is opened. This feature can be turned on or off from your keypad.

You can find instructions on how to control the chime in your security system in your user manual here.

Arming the perimeter of your home allows you to move freely in the space. This is often referred to as arming in Stay mode (Arm – Stay). Some systems will automatically default to Stay mode if an exterior door is not opened when arming.

You can find instructions on how to arm your system in Stay mode in your user manual here.

If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!

Life safety devices such as smoke, heat, and carbon monoxide detectors are active in your home 24/7.

Properly functioning life safety devices are always “on,” regardless of whether your security system is armed.

Our wireless motion detectors go through a short sleep period after they detect and transmit activity to the system panel. If you feel that your motion detector is not working, then it’s important to test your device. Learn how to test your security system here.

When testing your motion detector, be sure to arm your system in Away mode so the motion detectors are armed. Also, try to stay clear of the motion detector you are testing for about five minutes prior to starting the test. You can place your system on test by logging into your Guardian account.

No. Guardians flood detectors / water sensors will instantly alert you in the event any sensor detects water.

The dimensions of the water sensor are H 3.19 inches x W 1.25 inches.

You’ll receive an alert on your panel and mobile device that there is an issue. It’s also likely you will get a phone call from our monitoring team.

If one of your sensors shows that it’s open or in a trouble condition (tamper and malfunction), the Guardian app will automatically bypass the sensor when you arm to Away or Stay.

You can’t bypass zones that are closed or showing as “OK” using the Guardian app. These bypasses must be done at your keypad.

PowerG is an advanced wireless intrusion technology. It communicates 4x further than traditional wireless systems and uses two-way encryption to help protect against attempts to interfere with your security system’s signals.

It’s faster, more secure, more reliable, and more convenient.

The dimensions of a glass break detector are H 3.5 inches x W 2.4 inches.

A door and window sensor is H 2.6 inches x W 1.2 inches.

NFPA recommends installing a CO detector in a central location outside each sleeping area and on every level of the home. Some local and state laws may include more locations.

Carbon monoxide (CO) is an invisible, odorless, and deadly gas that can come from any combustible appliance.

A carbon monoxide detector is 4.9 in. x 1.9 in.

Yes. While rare, it’s possible for a dropped glass, a dropped pan, and surround sound systems to set off a glass break.

Glass breaks are great for monitoring rooms with multiple ground-level, easy-to-reach windows. This is useful when monitoring for the sound of glass shattering that might indicate a break-in. These devices pick up where door and window sensors leave off. While window sensors are very effective, if a burglar smashes a window instead of opening it, glass breaks become a vital layer of protection.

Yes! With any IQ panel (IQ2, IQ4, IQ Hub), you can customize each sensor using up to 27 characters. To rename your door and window sensors, follow the below steps:

1. 1. Log into your Guardian account via desktop or your mobile app.

1. 1. Select Settings on desktop or More on the app.

1. 1. Tap Manage Devices.

1. 1. Scroll and select the sensor you want to rename.

1. 1. Tap Rename.

1. 1. Rename the sensor and hit OK.

No, they work on a CR123 battery with an average battery life of 1 year.

No, the temperature sensors only work with Guardian’s T2000 and T3000 smart thermostats.

Your heat detector will automatically reset once the temperature of the room or area decreases below the alarm threshold, typically 135 degrees Fahrenheit. This threshold can vary depending on the device. If the detector does not reset automatically it will need to be replaced.

This item can be used in rooms not suitable for smoke detectors. Identify the areas of concern in your home, or we can make a recommendation.

This product is round in shape. The dimensions are 2.5″ H x 5.0″ D.

Heat detectors are great at sensing unexpected spikes in temperature and notifying you immediately. These work best in places where you wouldn’t install a smoke detector, like a garage or utility room.

You’ll receive an alert on your panel and mobile device that there is an issue. It’s also likely you will get a phone call from our monitoring team.

Stand-alone smoke detectors not monitored by Guardian Protection work the same way as our smoke alarms. However, if you’re not home when a fire occurs, no one will know there’s an emergency.

Photoelectric smoke detectors detect slow smoldering fires that fill your home with smoke instead of ionization smoke detectors which are designed to detect quick flash fires.

This product is round in shape. The smoke detector is approximately H 5.7 Inches x 2.8 inches.

The standard is to have motions armed only when your system is armed in away mode. This helps reduce unwanted alarms as you roam around your home.

A motion detector is H 3.27 inches x W 2.4 inches.