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Why isn’t my chime working for my door/window?

Equipment | Sensors | Troubleshooting

The chime feature will omit a short beep from the keypad when a perimeter device like a door or window is opened. Here are some steps to take to troubleshoot why the chime may not be working:

  • This feature can be turned on or off from your keypad. Ensure that the chime feature is turned on. You can find instructions on how to control the chime in your security system in your user manual here.

Check the keypad to see if it shows any open zones. If the door/window sensor is showing as open on the keypad when it’s actually closed, give us a call at 1.800.PROTECT (1.800.776.8328) for assistance.

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