In the event of an alarm, Guardian Protection has response procedures in place that vary depending on the type of alarm and whether your security system was armed at the time of the activation. Here is what you can expect:
Burglary Alarm
1. Guardian calls your primary number (We ask for your verbal password)
2. If unavailable, Guardian calls your secondary contact number (password required)
3. Guardian notifies Patrol Unit/Guard Service, if applicable
4. Guardian calls the police to notify them of your alarm
5. Guardian calls all remaining contacts
Medical Alarm
1. Guardian calls your primary number (password not required)
2. When applicable, Guardian calls EMS to notify them of your alarm (we will connect you with EMS or relay pertinent information to EMS after we give them your name and address)
3. Guardian calls your remaining contacts, if applicable
Fire Alarm (Residential)
1. Guardian calls your primary number (password required)
2. Guardian notifies the fire department
3. Guardian calls remaining contacts
Audible Panic
1. Guardian calls your primary number (password required)
2. Guardian notifies the police of your alarm (no additional contacts called)
Silent Panic and Duress
Guardian notifies the police of your alarm (your contacts won’t be called)
