Accidents happen, and that’s OK! Our monitoring team will respond to any alarm we receive as a true emergency until informed otherwise. If you accidentally trip your alarm, you may receive a phone call from our monitoring center to make sure you’re safe. If you accidentally trip your alarm, you can:
- Cancel the alarm via the Cancel Alarm button in the app
- Cancel the alarm via your control panel
If you are not able to cancel the alarm during the delay period, you may receive a phone call from our monitoring center to make sure you’re safe. To help our monitoring team reach you in situations like this, program the monitoring center’s phone number (800.364.3616) into your phone, and the phones of your emergency contacts. Then you’ll know it’s us when we call! When we contact you about an accidental alarm, just let us know everything’s OK. We’ll also request your verbal alarm password for identify verification purposes.
