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Why Human Connection is Essential to Security

COVID-19 | Home Security

April 9, 2020

Keeping homes and businesses safe has never been more important. Right now, and throughout this new normal, Guardian Protection is open and here for you. We’re working harder than ever to deliver excellent security and personalized service in the safest possible way.

Why? Because human connection is essential, especially for security.

Communities come together during social distancing.

It may seem odd to be talking about human connection and togetherness at a time when many are sheltering in place and separated from people they want to be close to. But in fact, times of uncertainty can make people engage even more and pull closer together.

A report from Nextdoor, a neighborhood-based social networking platform, reveals people of all ages are reaching out to their neighbors to connect and offer help now more than ever. In fact, they’ve seen a 262% increase in Nextdoor members talking about helping each other since January!

Think about how the whole world has rallied around our health care professionals, sending messages of appreciation and encouragement. And let’s not forget, the outpouring of love and support has extended to anyone who helps others during these times, from active military to food delivery drivers. It’s so encouraging, and so exactly what we all need from each other right now!

We’re seeing this same spirit across the Guardian team, which is really no surprise. Whether it’s our service and installation technicians, our customer care team, or our monitoring specialists, we’ve always believed that our security super-power here at Guardian is our people. Here’s why.

Security is a 24/7/365 commitment.

At some point, we’ve all experienced what it feels like to be left hanging when we need help. It’s not a good feeling, and it’s not what you deserve from a company that exists to protect what matters to you.

True security is not a one-time transaction. It’s an on-going relationship. You should feel confident that the team helping to keep you safe is ready and willing to assist when you need it. They will fix what needs fixing, answer all your questions, and know the processes if emergency assistance is needed. Your life doesn’t take days off. Why should your security?

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At Guardian, are committed to giving the people that rely on us that vital person-to-person support, in addition to awesome intrusion and life safety protection. When you provide a service like security, it’s not an add-on. It’s a responsibility.

While you stay well, our monitoring team stays alert.

Our protection specialists are the rock stars who keep our 24/7 award-winning monitoring operations running like a well-oiled machine. They keep an eye on your alarm signals, call you when there’s a problem, and contact emergency responders if you need them. They’re thoroughly trained, and they initiate a response to your alarm signals in under 30 seconds.

We always talk about how our monitoring team will look out for your home or business when you can’t be there. But don’t forget, we’ve also got your back when you are home but not alert. Example? Just watch this testimonial from a real Guardian customer who dealt with a house fire while she and her son were fast asleep. Warning, it’s a tear-jerker.

Watch this Guardian customer true story here!

True customer service requires hands-on customer care.

Helping people solve important problems and giving them what they need to be safe is not always straight-forward. We publish FAQs, insights, and how-to guides on our website, and even more personalized info is available when you log in to your Guardian customer account.  We want to give our Guardian fam quick access to the info they need, and the ability to grab it on the fly if that’s what they prefer.

But sometimes, you just need to get on the phone and talk it out. Our Customer Care team gets it, and they know their stuff. Seriously. We’re here to help.

Some things are too important to DIY.

Especially in times like this, there are things you’re gonna have to DIY out of necessity. When travel options are limited, if you can avoid a trip to the dry cleaner by hand-washing something, go for it!

But there are certainly tasks that are better left to the experts, and we’ve all seen situations where DIY goes wrong. It could be as small as an impulsive teenager trimming their own bangs. It could also be a more costly or even potentially dangerous situation, like an inexperienced homeowner taking on major renovations alone.

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Thankfully, security isn’t something you have to figure out. Why? Because…

Experts remove the guesswork.

When you choose a security company that offers professional installation, you can stop worrying, troubleshooting, and second-guessing your work. There’s no need to, because someone who lives and breathes this stuff will come to you.

Guardian Protection’s team of professional installers and service technicians are exactly that – pros. They will get your security system installed efficiently and safely, and you’ll feel good knowing it’s done right.

Plus, like we said, our commitment to you doesn’t end after install. If you need help, we’ll be there. If you need something fixed or upgraded, we’ll be there. So go ahead and leave the heavy-lifting to the pros.  

Also, we have some pretty awesome security and smart home automation devices here at Guardian, like our IQ2 touchscreen panel. We aren’t shy about how much we love this stuff, but let’s be honest: Cool tech is a lot cooler when you understand it. Our people will not only help you choose and install the right equipment, they’ll make sure you know how it use and get the most from it.

Maybe you’re considering security for the first time. Or maybe you already have it, but you’re not exactly feeling that connection. Either way, we’re ready to talk it out. Give us a call at 1.800.PROTECT to discover how smart security powered by people who care can make a difference in your life. Or just fill out this quick form on our website to get a free quote!

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