Protection Specialist in Pittsburgh, PA

Position:  Protection Specialist

Location: Pittsburgh, PA

Position Summary: 

If you are looking for an exciting opportunity with a company that strives to help you grow professionally than look no further!  Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.

What’s In It For You:

• Attractive compensation package
• Comprehensive benefit package starting day 1
• Opportunity to grow within the company
• The chance to be part of a Top 10 company and high-energy employee culture

What You’ll Be Doing:

• Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures
• Processing inbound calls relating to alarm events, providing secure and customer centric assistance
• Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance…no shift bids and 8-hour days with paid lunches!  Shift differential bonus potential dependent upon shift worked
• Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation

What You’ll Need:

• High School Diploma or equivalent
• Positive Communicators – Clear tone and customer oriented
• Customer focused – Supporting a holistic customer centric approach
• Application navigators – Skillfully maneuver within software application
• Speed and accuracy –A minimum typing speed of 35 wpm is required
• Calm and collective – Effectively control emergency situations
• This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen

For immediate consideration, apply for our Protection Specialist opening today!

Guardian Protection is an Equal Opportunity Employer

About Us

We provide smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter-million customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

Secure your career with Guardian Protection, an award-winning security and automation company.