A Cell Power Failure notification indicates that your cellular communicator no longer has power. Your cellular communicator gets its power from the alarm system.
If you are experiencing a power outage, your cell power failure should restore after the power restores. If you are not experiencing a power outage, please check your alarm system panel to ensure the system has power. If your system does not respond or does not have power, please see our AC Power Failure steps to restore your systems power.
If you have questions, please call us at 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
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Adding photos:
To add your personal photos to your panel, you will first need to save them on a Micro SD card in a folder called “Photos.” Then follow these steps:
1. Insert your SD card into the slot on the side of the system.
2. Access “Photo Frame” by swiping down on the line at the top of the screen.
3. Select “Add.”
4. You can touch each photo that you would like to add or “Select All.”
5. Select “Add” to add the new photos or “Replace” to add the photos and remove all photos currently in the system.
6. Wait at least one minute after the photos have copied before removing the SD card from the system.
Deleting photos:
To delete personal photos from your system, please follow these steps:
1. Access Photo Frame by swiping down on the line at the top of the screen.
2. Select “Photo Frame.”
3. Select “Delete.”
4. Touch each photo that you wish to remove from the system.
5. Select “Delete” again.
6. Touch the check mark to confirm that you want to delete the selected photos.
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To adjust the screen brightness, follow these steps:
1. Tap or drag the top menu down from the top of the screen.
2. Use the top slide bar marked with a sun icon to adjust the brightness.
Slide the circle to the left to reduce the brightness.
Slide the circle to the right to increase the brightness.
To adjust the volume of the system’s chimes and voice announcements, please follow the instructions below.
Please note, the below instructions do not adjust the volume of the system’s siren. We are unable to reduce the volume of the siren. If you are having issues hearing the siren in other parts of your home, please call us at 1.800.PROTECT (1.800.776.8328) and someone from our team will be happy to help.
1. Tap or drag the top menu down from the top of the screen.
2. Use the top slide bar marked with a speaker icon to adjust the volume:
Slide the circle to the left to reduce the volume.
Slide it all the way to the left to completely turn off the chime & announcements.
Slide the circle to the right to increase the volume.
To arm your IQ2 without sound, follow these steps:
1. Tap the green padlock.
2. Click on the arrow on the right side of your arming window.
3. Tap “EXIT SOUNDS.” The icon should turn grey and display as Off.
4. Select Arm Stay or Arm Away.
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Your system will not allow you to arm when you have a trouble with a sensor in your home or when a door or window is open. To bypass a sensor that is having issues or that you wish to leave open, please follow these steps:
1. Press the green System Disarmed icon.
2. Select Arm Stay or Arm Away
3. Your system will automatically bypass the trouble or open zone.
If you wish to exclude a zone that is not having a trouble condition or one that is open, please follow these steps:
1. Press the Green System Disarmed icon.
2. Press the arrow on the right side of the arming popup.
3. On the expanded view, in the top right, switch the view from Active to All.
4. Find the zone you wish to bypass. Tap the open circle icon next to the zone.
5. Select Arm Stay or Arm Away.
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1. Tap the green padlock.
2. Click on the arrow on the right side of your arming window.
3. Tap “ENTRY DELAY.” The icon should turn grey and say off.
4. Select Arm Stay or Arm Away.
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Bluetooth disarming is a feature that is included on the IQ2, IQ4, and IQ Hub panels. Up to five Bluetooth devices can be paired with your panel. When your device comes into range of your system and your system is armed in Away mode, it will connect and disarm the system without needing to touch the panel!
To enable Bluetooth disarming:
1. Tap the top menu.
2. Tap Settings.
3. Tap Advanced settings
4. Enter your Master Code.
5. Tap Bluetooth Devices
6. Tap Add Device.
7. Select the correct mobile device from the Available devices list. If your device does not appear, verify that your Bluetooth is turned on in the mobile device’s Bluetooth page.
8. Tap Pair.
9. Configure the Bluetooth device:
Enter your desired name.
Using the Disarming dropdown, select Allow disarming or Disable disarming.
10. Tap Save.
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To arm your system on the IQ2, tap the green padlock. Then select Arm Stay or Arm Away.
To disarm, tap the yellow or red padlock. Then enter your four-digit code.
Learn how to arm and disarm from the Guardian app here. It's easy and convenient!
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If you subscribe to interactive services, the four-digit code number used to arm and disarm your panel can be changed and managed at MyGuardianHome.com. Simply log into your account and click the Smart Home Security link on the home page.
If not, you can review information on how to update user codes in your system manual. To find an online version of your manual, please log into your Guardian account. Under My System, chooseMy Panel Manual. Still need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328).
The Smart Start is a quick guide we put together to help you hit the ground running and get the most out of your home security system.
You can find a digital version of the Smart Start here.
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A panel or Expander Module Trouble notification usually occurs when a device, like a panel or cell communicator, is having a problem communicating back to your panel. This is an indication of a wiring issue that will require a service appointment with a Guardian technician.
You may need to call us at 1.800.PROTECT (1.800.776.8328). We will be happy to help!
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A Loss of RF Supervision means a device has lost communication with the main control panel. If your device has a low battery, replacing the battery should correct this. If you have moved the device or inadvertently blocked its communication path, try moving it back or clearing the path; then clear the notification from your panel.
Still having trouble? Give us a call at 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
A WiFi Failure notification indicates a connection issue between your alarm system and the WiFi in your home. Please check your home WiFi by visiting GuardianProtection.com using a device connected to your WiFi. If the page does not load, contact your internet provider for assistance. If you have a Qolsys IQ2 control panel, please find the steps to connect an IQ2 to WiFi here.
If not, please call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
2. Next, check the affected device and make sure it is secure and undamaged.
3. Attempt to clear the notification from the keypad. If you need help clearing your keypad, check out your system manual here. Don’t forget to remove the system from test mode when you’re finished.
If you still see the trouble notification, call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
A tamper notification usually occurs when a device has been opened, or the cover is not secured properly. If your panel or the notification indicates which device is affected, follow these steps:
2. Check the affected device to make sure the cover is secured.
3. Once secured, attempt to clear the notification from the panel.
Don’t forget to remove your system from test mode when you’re finished. If you still see the tamper notification, call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
If you received a notification about a reminder to test, it means that your system has been in communication failure, and your system may not be sending signals to our monitoring center. We recommend testing your system right away. If a signal is received successfully, you can rest assured that your system is transmitting properly.
If you can’t test your system right away, be sure to test at your earliest convenience. If you are experiencing an emergency while your system is having communication trouble, please call 911.
The Off-Orientation Period notification indicates that your system is no longer in “orientation” mode. This means that we will respond to all alarms following our standard procedures. Learn about our standard alarm responses here.
Once your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical, duress, keypad fire, or panic alarm signal, and we will only notify emergency responders if you request it.
If you have a monitored smoke or carbon monoxide detector, those alarm signals will be treated normally. We will alert emergency responders when we receive this type of signal from your system, regardless of the orientation period.
A Loss of RPM Supervision notification indicates that the system cannot see the Remote Point Module. This is typically used as a wired zone expansion module for smoke detectors. Addressing this problem requires a service appointment with a Guardian technician.
Please call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
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A Loss of Cell Supervision notification indicates that your alarm system can no longer see your cell communicator. This is often due to a wiring or programming issue with your alarm system and requires a service appointment with a Guardian technician. While your system is in Loss of Cell Supervision, it may not be able to communicate alarms to our monitoring center.
Please give us a call at 1.800.PROTECT (1.800.776.8328) as soon as possible and we will be happy to help.
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An Expander Module Failure usually occurs when a device, like a panel or cell communicator, is having a problem communicating back to your panel. This is an indication of a wiring issue that will require a service appointment with a Guardian technician.
You may need to call us at 1.800.PROTECT (1.800.776.8328). We will be happy to help!
An Expander Module DC Loss notification indicates that an expander module for your system has lost power. Expander modules can be keypads, zone expanders, or cellular communicators. This can be caused by a power outage or a wiring issue. If you are experiencing a power outage, once the power restores, the expander module should receive power again. This could also indicate a wiring problem or an issue with the expander module.
If you need assistance, please call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
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If you received a notification about a communication failure, this means that your cellular communicator may not be sending signals to our monitoring center. The best way to help resolve a communication issue is to test your system. If a signal is received successfully, you can rest assured that your system is transmitting properly.
Learn how to test your Guardian security system.
If you can’t test your system right away, be sure to test at your earliest convenience. If you are experiencing an emergency while your system is having communication trouble, please call 911.
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A loss of RF (radio frequency) means that the device has lost communication with the main control panel. If your device has a low battery, replacing the battery should correct this.
If you have moved the device or accidentally blocked its communication path, try moving it back or clearing the path. Then clear the notification from your keypad.
Still having trouble? Call 1.800.PROTECT (1.800.776.8328) and we will be happy to help you.
Your keypad will show a Not Ready status if a zone is activated or a monitored door/window is open. If there is an activated device, the keypad will display which zone is open. Simply check that all doors and windows are secure.
If the keypad still shows a device is activated when all the devices are secured, try to disarm the system to reset the keypad.
Severe weather alerts are a helpful feature to making you aware and prepared for extreme weather situations. If you find that you want to turn off these alerts, we can help! Just follow these steps:
A tamper notification usually occurs when a device has been opened or the cover is not secure. If the notification or your keypad indicates which device is affected, follow these steps:
Please follow the below steps to set up Video Motion Detection. Our newer cameras use Video Analytics. For further assistance setting up person, vehicle, and animal detection, click here.
2. Click Video, then Settings at the top of the page.
3. Click Video Motion Detection. If you don’t see Video Motion Detection, your camera uses Video Analytics.
4. Once your video loads, click and drag across the screen to create a detection box. (You may have boxes. Use the numbers to switch between the 3 different boxes.)
It is recommended to create long, thin boxes across the screen to act as tripwires.
Avoid common areas like roads and sidewalks, and objects like trees and flags. They may cause unwanted recordings.
5. Select your Sensitivity by using the drop down.
6. Select your Target Size by using the drop down. Target size is how big the object will be in the detection window.
7. Once you are finished, scroll down and click Save.
For recordings to work, you must set up a rule:
1. Click Video, then Recording Rules at the top of the page.
2. Click + Add New Rule.
3. Select Video Motion Detection.
4. Fill in the form on the next page. Make sure to choose which camera you want the rule to run on at the top and give it a name!
To set up your ground zone or tripwire, launch the Guardian app and follow these steps:
1. Tap the menu icon in the top left corner.
2. Tap Video.
3. Tap the gear icon in the top right corner.
4. Tap Recording Rules.
5. Tap the + New Rule.
6. Tap Video Analytics.
7. Select your camera.
8. If this is your first time adding a rule, you will need to calibrate the camera:
Press Continue.
Take 5 pictures standing in 5 different locations. Your camera needs to see you head to toe. Press the Take Photo button. Then click next. Repeat the steps 5 times and then click submit.
If your calibration fails, hit the back button and retake some of the photos.
9. Scroll down and select the type of detection. You may only have 3 video analytics rules per camera.
10. Tap Next.
11. Select if the camera is outdoors or indoors. Then use the slide bar to determine the size of the object you wish to detect. Tap Next.
12. Name your rule at the top of the page.
13. Draw your tripwire or ground zone. You may clear the premade lines and boxes to create a custom shape.
14. Select the special setting for the ground zones or tripwires.
The arrow on the tripwire line indicates the direction of travel for something to record.
The duration inside area of interest for ground zones indicates how long something must be in the drawn zone before it records.
15. Select your exceptions. You may change the delay between clips, create a specific schedule your rule will run on, and/or stop the rule if your system is armed or disarmed.
16. Select what type of objects will set off a notification, and check which push devices, email addresses, or phone numbers should receive the notifications.
Your security system is programmed to provide a time delay when you enter your home from a frequented door. The beeping is your reminder to disarm your system before the siren starts to sound.
Commonly, doors that don’t get a lot of use are not programmed with a time delay. That means if you enter through a door you don’t use very often, the siren will sound immediately. If you decide that you would like to change the time delay programming on your system, or you will be using a certain door more often, please call us at 1.800.PROTECT (1.800.776.8328).
Depending upon the equipment you have, the messages could be different. We recommend checking the displayed message against the contents of your owner's manual. Click here to find an online version of your manual.
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A C5 on your keypad means the internal date and time for your system need to be reset. You can find out how to do this in your system manual. Click here to select your manual.
We understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app.
If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here. If you are having trouble with the Master Panel Code, you can review or manage user codes by logging into MyGuardianHome.com. Get help updating user codes here.
A duress code will send Guardian a silent alert that help is needed. Often referred to as a hold up code, this four-digit code number will operate your system exactly like your regular Master Panel Code. However, the system sends a duress signal to our monitoring center. We will treat this signal like an emergency signal and notify authorities that help is needed.
Since this code is often used when someone is being forced to silence the alarm in a hold up or home invasion, our monitoring center will not call before sending the authorities.
Not sure what your duress code is? If you subscribe to our smart home security services, codes can be changed and managed by logging into MyGuardianHome.com.
If you do not have smart home security, you can review information on how to update your duress code in your user manual here.
Still need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328) for help with your duress code.
Yes, you can have multiple user codes for your security system! We encourage you to set up a new code for your babysitter, dog walker, gas meter man, or anyone else entering the home with your permission.
If you subscribe to our smart home security services, codes can be changed and managed by logging into MyGuardianHome.com, or from your Guardian app. If you do not have smart home security, you can review information on how to update the user codes in your user manual here.
The chime feature will omit a short beep from the keypad when a perimeter device like a door or window is opened. This feature can be turned on or off from your keypad.
You can find instructions on how to control the chime in your security system in your user manual here.
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Typically, a keypad panic button must be pressed for several seconds. An audible sound will start from the system when the panic button is activated.
If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!
You can find instructions on how to arm or disarm your security system in your user manual here.
If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app.
For quick tips on how to use the app, check out our App in a Snap video series!Read More
You can find instructions on how to bypass a zone on your security system in your user manual here.
Please note, for your safety fire and heat detectors cannot be bypassed.
If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!
Arming the perimeter of your home allows you to move freely in the space. This is often referred to as arming in Stay mode (Arm – Stay). Some systems will automatically default to Stay mode if an exterior door is not opened when arming.
You can find instructions on how to arm your system in Stay mode in your user manual here.
If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!Read More
For information on how to arm your system, first determine which panel you have by logging into your Guardian account. You can find your user manual here.
If you subscribe to our smart home security services, you can arm, you can disarm or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!
If your power goes out, your system will run on its back-up battery for approximately 4-6 hours. When the power returns, your panel battery should recharge within 24-48 hours.
If power is completely lost, the system should restore to its previous arming status once the power is back on. If your panel was armed prior to losing power, it should be armed when the power restores to your system. If your panel battery does not recharge within 48 hours of the power returning, you may need to replace your battery. You can contact us at 1.800.PROTECT (1.800.776.8328) to order a new battery. We’ll ship it right to you!
Once the battery has been changed successfully, the low battery message can be cleared from the keypad.
Simply acknowledge the trouble message by disarming your system or pressing the button indicated on your keypad display. For information on how to clear your keypad, first determine which one you have by logging into your Guardian account. You can find your user manual here.Read More
To set up a schedule for your smart thermostat, log into MyGuardianHome.com and follow these steps:
1. Click on Automation in the left-hand side menu.
2. Click on Schedules at the top in the purple banner.
3. Click the pencil icon next to Thermostat Schedule
4. Pick which schedule to edit by clicking Heat or Cool.
5. Click the Temperature arrows for Away, Home, or Sleep settings to set target temperatures.
6. To change the thermostat schedule type, in View, click either 5 & 2-Day (to set a weekday and weekend schedule) or 7-Day (to manage daily schedules independently)
7. To change the number of schedule intervals for each day, click 2 or 4 in Settings Per Day.
8. To change the temperature setting for a schedule interval (i.e. Away, Home, Sleep, Custom, etc.):
Click the Temperature setting icon on the schedule.
Using the dropdown menu, select the temperature setting.
If Custom is selected, click the temperature arrows to set the Custom temperature for that interval.
Click OK.
9. Click and drag the Temperature setting icons across the schedule to choose when your thermostat automatically adjusts the temperature.
10. To apply the schedule to another day (or thermostat), click Copy Schedule and then click either Copy A Day (to apply the schedule to another day of the week) or Copy A Full Schedule (to apply the schedule to another thermostat).
We recommend that you place your system on test mode when you are testing, relocating, or troubleshooting a device on your system. Test mode will ensure that any signals sent to our monitoring center will be disregarded while you are working on your system.
Taking this step will also prevent accidental alarms and unnecessary dispatch of authorities.
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If you initiated your system test in your Guardian account, you will receive an email with your system test results.
You can also contact our monitoring center at 1.800.364.3616.
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To remove your system from test mode, simply end the test or the system will automatically be taken off of test mode after 4 hours. You will receive an email once your system has been removed from test mode.
You can also call our monitoring center at 1.800.364.3616 to remove the system from test mode.
To test the Voicelink™ unit, our monitoring center must place your system on a special test period. Please call before testing to ensure a Protection Specialist responds over your Voicelink™ unit.
It’s very important to test your system once a month to make sure it’s communicating with our monitoring center. And no worries — we give you step-by-step instructions here!
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Our wireless motion detectors go through a short sleep period after they detect and transmit activity to the system panel. If you feel that your motion detector is not working, then it’s important to test your device. Learn how to test your security system here.
When testing your motion detector, be sure to arm your system in Away mode so the motion detectors are armed. Also, try to stay clear of the motion detector you are testing for about five minutes prior to starting the test. You can place your system on test by logging into your Guardian account.
It’s very important to test your system once a month to make sure it’s communicating with our monitoring center. Here are the simple step-by-step instructions:
Start by logging into your Guardian account and choose My System. On your desktop, My System is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen. Next, choose Test.
Please be sure to read the full instructions before placing your system in test mode and let the system siren sound for the recommended 60 seconds.
Once you've tested, make sure to check that your test signal was received. If it wasn't, give us a call at 1.800.PROTECT (1.800.776.8328) so we can help. You can learn more about how to test your system (and why you should) here.
To log into your Guardian account, go to GuardianProtection.com and click “Login” in the top right corner. Enter your username/email and password and click SIGN IN.
Don’t have an account yet? Let’s get you registered! On that same page, click “Not Registered.” You’ll need your customer number and the address where your service is located.
Also, it’s directly linked to your Guardian online account. Simply log into your Guardian account and choose Control Your Smart Home Devices on your account dashboard, under the tile My System.
Haven’t registered your Guardian account yet? Let’s get that done first — learn how to register here. You’ll need your customer number and the address where your service is located.
Absolutely! Follow these steps to view the last 6 months of events on your system:
1. Log into your Guardian account.
2. Choose MySystem. On your desktop, My System is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.
3. From My System, click History.
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We realize there may be times when an alarm activates, and our monitoring center’s attempt to reach you is unsuccessful. Rest assured, your safety is always our top priority. If we are unable to reach you, we will notify the appropriate authorities to investigate the alarm activation if necessary.
Being able to easily recognize when our monitoring team is calling may help improve our chance of getting in touch with you. Please remember to program the monitoring center’s phone number (1.800.364.3616) into your phone and the phones of your emergency contacts.
Additional Resources: guardianprotection.com/faqs/what-happens-if-my-alarm-goes-off/Read More
If your alarm goes off, our monitoring center will often call you and your emergency contacts to make sure you get the help you need. It’s very important that you know when we’re calling, so be sure to program our monitoring center number into your phone right away: 1.800.364.3616. If you have Caller I.D., this number will come up as “GUARDIAN.”
This number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328).
A few more tips to make sure you don’t miss a call from our monitoring team:
Write this number on any lists of important numbers you have in your home.
Tell your emergency contacts to program this number in their phones.
Use this number to notify the monitoring center of a false alarm or to return a call from the monitoring center.
Never place this number on your “Spam” or “Block Caller” list.
If you are using the “Do Not Disturb” feature on your cell phone, be sure to add Guardian’s monitoring center number to the list of callers who can breakthrough. Please note there are different instructions on how to allow exceptions for different Android and iOS devices on Do Not Disturb mode.
If you accidentally set off your alarm, we understand that a response from the police, fire, or EMS authorities may be unnecessary. If this occurs and our monitoring team is unable to reach you prior to notifying the authorities, simply call 1.800.364.3616 to report an accidental alarm.
To verify your identity, please have your Verbal Alarm Password ready. Once we have confirmed that everything is OK, we will attempt to cancel the responding authorities. Please note that whether the authorities cancel the response depends on their established cancellation policy.
In the event of an alarm, Guardian Protection has response procedures in place that vary depending on the type of alarm and whether your security system was armed at the time of the activation. Here is what you can expect:
Burglary Alarm
(The alarm goes off while the system is armed, and no one disarms it)
1. Guardian calls your primary number (We ask for your verbal password)
2. If unavailable, Guardian calls your secondary contact number (password required)
3. Guardian notifies Patrol Unit/Guard Service, if applicable
4. Guardian calls the police to notify them of your alarm
5. Guardian calls all remaining contacts
Burglary Alarm
(The alarm goes off, but Guardian receives the signal that someone has disarmed the system)
1. Guardian still calls your primary number (password not required)
2. If you don’t know your password or are having trouble with your system, we will connect you with our Customer Care Team
Medical Alarm
1. Guardian calls your primary number (password not required)
2. When applicable, Guardian calls EMS to notify them of your alarm (we will connect you with EMS or relay pertinent information to EMS after we give them your name and address)
3. Guardian calls your remaining contacts, if applicable
Fire Alarm (Residential)
1. Guardian calls your primary number (password required)
2. Guardian notifies the fire department
3. Guardian calls remaining contacts
Audible Panic
1. Guardian calls your primary number (password required)
2. Guardian notifies the police of your alarm (no additional contacts called)
Silent Panic and Duress
Guardian notifies the police of your alarm (your contacts won’t be called)
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If our monitoring team receives a signal from your alarm system that requires the notification of first responders, and you would like to obtain details of the response initiated with the agency (i.e. police, fire, or EMS), please call our monitoring center at 1.800.364.3616, and our dedicated Protection Specialists will be happy to assist you.
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Accidents happen, and that’s OK! Our monitoring team will respond to any alarm we receive as a true emergency until informed otherwise. If you accidentally trip your alarm, you may receive a phone call from our monitoring center to make sure you’re safe. If you accidentally trip your alarm, you can:
Cancel the alarm via the Cancel Alarm button in the app
Cancel the alarm via your control panel
If you are not able to cancel the alarm during the delay period, you may receive a phone call from our monitoring center to make sure you’re safe. To help our monitoring team reach you in situations like this, program the monitoring center’s phone number (800.364.3616) into your phone, and the phones of your emergency contacts. Then you’ll know it’s us when we call! When we contact you about an accidental alarm, just let us know everything’s OK. We’ll also request your verbal alarm password for identify verification purposes.
Once your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential fines.
During this time, Guardian will only call your primary phone number when your system sends a burglary, medical, duress, keypad fire, or panic alarm signal. We will only notify emergency responders if you request it.
If you have a monitored smoke or carbon monoxide detector, those alarm signals will always be treated normally. We’ll always alert emergency responders when we receive this type of signal from your system, regardless of where you are in the orientation period. Already got the hang of it? Unless doing so violates a local municipal ordinance, we’re happy to turn this feature off for you early. Just give us a call at 1.800.PROTECT (1.800.776.8328).
If you disarm your system after your alarm goes off, it’s possible you will still receive a response from our monitoring team.
This is just to make sure you’re safe and no further assistance is needed. In some instances, you will be required to provide your verbal alarm password to verify your identity over the phone.
“Trouble” beeping on your security panel can happen for different reasons, and the appropriate steps will vary based on your specific panel and what is causing the beeping.
As a first step, try disarming your system or, if you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad.
For more detailed information, log into your online Guardian account. This is where you'll find your panel type, your system’s recent event history, and your panel manual.
Get quick steps to silence beeping caused by a trouble signal (low battery, tampers, etc.) here.
Note: these steps provide a temporary fix to stop the beeping but may not permanently address the underlying issue. If the problem persists, the panel may begin beeping again. Need assistance? We are happy to help you at 1.800.PROTECT (1.800.776.8328).
YourVerbal Alarm Password is the single word used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. This password gives you authority to make changes on your account, so you won’t want to share this password with many people.
You can update your Verbal Alarm Password any time by logging into your Guardian account and following these steps:
1. Choose Monitored Services. On your desktop, Monitored Services is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.
3. Enter your current Verbal Alarm Password when prompted.
4. You will be prompted to enter your current Verbal Alarm Password again, and then enter your new Verbal Password twice.
5. Click the Save button. Your Verbal Alarm Password is now updated!
Please memorize your new Verbal Alarm Password, because it’s the number one way we verify your identity in the event of an alarm or future correspondence.
Please call 911 right away if you are experiencing a duress or fire emergency.
Before disregarding the alarm, please make sure that you do not have any smoke or fire in the home.
To clear your alarm:
1. Log into the MyGuardianHome.com.
2. In the Welcome tile, click Panel Duress or Smoke Sensor Must Be Reset. The Alerts & Issues page will load.
3. For a duress alert, click Stop Alarm in the top right of the alert and confirm to stop the alarm.
4. For a smoke sensor reset alert, click Remove Alert.
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1. Check to make sure your system is powered on and responding to your touch.
Your system has a back-up battery and is plugged into a wall outlet. If your system was unplugged, please plug it back in and wait 5 minutes for your system to power on. Your back-up battery will recharge within 24 hours. Attempt to arm or disarm via the app once the system has power.
2. Ensure that your device is connected to the internet and/or has its data service turned on.
To verify if you are connected, go into your device’s internet browser and go to GuardianProtection.com. If the page does not load, please contact your device’s service provider. Still need help? Give us a call at 1.800.PROTECT (1.800.776.8328).
You can set up Arming Reminders from either the Guardian app or on your desktop at MyGuardianHome.com.
To set up via the app, check out this quick instructional video, or follow the steps below:
1. Log into your Guardian Protection mobile app.
2. Tap the menu button in the upper left and then Notifications.
3. Ensure push notifications are enabled at the top.
4. Tap on the ‘+’ in the top right of the app to add a new notification.
5. Tap on Arming Reminder from the list of notifications. You can set a time-based arming reminder or a location-based reminder using a Geo-Fence.
6. Select when the arming reminder will be sent. You can have them sent every day or only during selected days.
7. Click Add Recipient to select who will receive the notification. A push notification is recommended as it is the quickest form of notification.
8. Then click Save.
To set up on desktop follow the steps below:
1. Login to MyGuardianHome.com.
2. Go to Notifications on the left-hand side.
3. Click on New Notification in the upper right corner.
4. Select Arming Reminder from the list of Standard notifications. You can set a time-based arming reminder or a location-based reminder using a Geo-Fence.
5. Then you will need to select when arming reminders will be sent. You can have them sent every day or only during selected days.
6. Click Add Recipient to select who will receive the notification. A push notification is recommended as it is the quickest form of notification.
Panel communication refers to signals being transmitted from your security control panel to our monitoring center. If your panel communication is successful, that means communication has been received from your panel within the last 28 days.
If your panel is not communicating — or you receive a Communication Failure notification — that means your system is not sending signals to our monitoring center.
The best way to help resolve a communication issue and ensure your panel is transmitting properly is to test your system.
If you can’t test your system right away, be sure to test at your earliest convenience. If you are experiencing an emergency while your system is having communication trouble, please call 911.
To add a new user to your alarm system, please follow the below steps:
1. Launch the Guardian app.
2. Tap the menu icon in the top left and select Users.
3. Tap the user you wish to change.
4. Tap the 4-digit code shown on the screen. This screen also allows you to update the contact information for this user.
5. Update the 4-digit code in the box at the top. You can also update the user’s access to your security system or locks using the toggles in the bottom section.
6. Tap Save in the top left.
It may take up to 5 minutes for the system to receive your new code. Door locks may take up to 10 minutes to sync your new code.
A Cell Low Battery notification indicates a problem with the back-up battery for your cellular communicator. This communicator is what sends signals to Guardian Protection.
If your system is displaying a cell low battery, it may need to be replaced. Please call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.
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1. Launch the Guardian app.
2. Tap the menu icon in the top left and select Users.
3. Tap + in the top right.
4. Type the first and last name of the new user, then press Create in the top right.
5. Enter a 4-digit code for the user in the box under Access Code. You can generate a random number with the Generate Code text below the box.
6. Toggle the switch on for your security system. This is listed under Security Panels. You can provide access to locks by toggling the switches on under the Lock section.
7. Tap Save.
It may take up to 5 minutes for the system to receive your new code. Door locks may take up to 10 minutes to sync your new code.
You may receive an AC Power Failure notification on your panel or receive a phone call from our monitoring center letting you know of an AC power loss. This means that your security system has lost its main power source and is now operating on the backup battery. If you are currently experiencing a power outage, the system will automatically reset when the power is returned.
If you are not having a power outage, check that the system is receiving power at the outlet where it is plugged in. If the outlet has power but the system is still in AC power loss, please contact Guardian for assistance at 1.800.PROTECT (1.800.776.8328). Once the power is restored to the system, the backup battery will be recharged.
The system panel battery is low. The panel battery is the back-up battery that keeps your system running when you have a power outage. When your system loses and regains power, the battery usually recharges within 24-48 hours. If the battery does not recharge after 48 hours, replace the panel battery.
Want Guardian to ship you a new one? No problem! Give us a call at 1.800.PROTECT (1.800.776.8328) to order a new battery.
PowerG is an advanced wireless intrusion technology. It communicates 4x further than traditional wireless systems and uses two-way encryption to help protect against attempts to interfere with your security system’s signals.
It’s faster, more secure, more reliable, and more convenient.
