Video Doorbells
You can view your video camera live from either the Guardian app or MyGuardianHome on your desktop.
If you’re using the Guardian app:
1. On the home screen, scroll down to Video. (If you are trying to view a video doorbell camera, go to the Doorbell section.)
2. Click on the thumbnail (picture) from your camera.
3. Live video from your camera should load on your screen.
4. Click End Call when you want to exit the camera live view.
If you’re using your desktop:
1. Login to myguardianhome.com
2. Click Video on the left-hand side.
3. Click Live View.
4. The camera’s live view should load on your screen. (Skybell Video Doorbell Cameras are not viewable live on the website.)
Note: Internet Explorer, Edge Legacy, and Safari (version 10 and below) are no longer supported, which may impact the website functionality. The following browsers are recommended: Google Chrome, Mozilla Firefox, Safari (version 10.1+), or Edge Chromium.
Read MoreThere a few different troubleshooting steps to try to reduce the motion recordings from your Skybell video doorbell.
If you own a Video Doorbell Pro, learn to adjust your Video Analytics settings here.
1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light.
2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust.
3. Change the sensitivity of your doorbell detection:
- Launch the Guardian app.
- Click the menu in the top left and choose Doorbell Camera.
- Click the gear in the top right.
- On the Motion Sensitivity setting, slide the bar to the left.
4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion.
- Launch the Guardian app.
- Click the menu in the top left and choose Doorbell Camera.
- Click the gear in the top right.
- Using the drop down, change the selection from Motion 1.0 to 2.0.
5. Delete and then recreate the doorbell motion recording rule.
6. Factory-reset your doorbell camera.
Read MoreIf you’re missing action at your front door, we want to help!
Please ensure your recording rules are turned on (click here for help) and that you have not reached your monthly upload limit (click here for help).
Here are a few steps you can try to increase the motion recordings from your video doorbell.
1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light.
2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust.
3. Change the sensitivity of your doorbell detection:
- Launch the Guardian app.
- Click the menu in the top left and choose Doorbell Camera.
- Click the gear in the top right.
- On the Motion Sensitivity setting, slide the bar to the right.
4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion.
- Launch the Guardian app.
- Click the menu in the top left and choose Doorbell Camera.
- Click the gear in the top right.
- Using the drop down, change the selection from Motion 1.0 to 2.0.
5. Delete and then recreate the doorbell motion recording rule.
6. Factory-reset your doorbell camera (find instructions here).
Read More1. Press the WPS button your router. Note: If you don’t have a WPS button your router, please call us at 1.800.PROTECT (1.800.776.8328) to assist with reconnecting your doorbell. 2. Press the button on the doorbell until the LED flashes to a blue light, this should take 30 seconds. 3. Your doorbell will turn to a solid green light when it is reconnected. If the doorbell does not turn solid green, please retry the above steps. Still need help? Call us at 1.800.PROTECT (1.800.776.8328) for assistance. Read More