Video Doorbells

To view your camera’s live feed on the IQ2 panel, simply swipe through the screens on your panel's home page. Next, select the camera you wish to view on the menu on the right of the screen. Press the play button to view the live feed from your camera. If you don't see the camera you're looking for, try to enable it via the Guardian app using these steps: 1. Log into the Guardian app. 2. Tap the menu in the top left. 3. Tap Security System. 4. In the top right, tap the gear icon. 5. Tap Stream Video to Panel. 6. Tap Enable All. 7. Scroll down and click the Save button. Your panel should update in about five minutes. Need help? Just give us a call at 1.800.PROTECT (1.800.776.8328). Read More

You can view your video camera live from either the Guardian app or MyGuardianHome on your desktop.

If you’re using the Guardian app:

1. On the home screen, scroll down to Video. (If you are trying to view a video doorbell camera, go to the Doorbell section.)

2. Click on the thumbnail (picture) from your camera.

3. Live video from your camera should load on your screen.

4. Click End Call when you want to exit the camera live view.

If you’re using your desktop:

1. Login to myguardianhome.com

2. Click Video on the left-hand side.

3. Click Live View.

4. The camera’s live view should load on your screen. (Skybell Video Doorbell Cameras are not viewable live on the website.)

Note: Internet Explorer, Edge Legacy, and Safari (version 10 and below) are no longer supported, which may impact the website functionality. The following browsers are recommended: Google Chrome, Mozilla Firefox, Safari (version 10.1+), or Edge Chromium.

Yes. Minimum 3 Mbps upload and download speed is required at the video doorbell mounting location. It's easy to check your internet speed at speedtest.net. Read More

There a few different troubleshooting steps to try to reduce the motion recordings from your Skybell video doorbell.

If you own a Video Doorbell Pro, learn to adjust your Video Analytics settings here.

1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light.

2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust.

3. Change the sensitivity of your doorbell detection:

Launch the Guardian app.
Click the menu in the top left and choose Doorbell Camera.
Click the gear in the top right.
On the Motion Sensitivity setting, slide the bar to the left.

4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion.

Launch the Guardian app.
Click the menu in the top left and choose Doorbell Camera.
Click the gear in the top right.
Using the drop down, change the selection from Motion 1.0 to 2.0.

5. Delete and then recreate the doorbell motion recording rule.

6. Factory-reset your doorbell camera.

If you’re missing action at your front door, we want to help!

Please ensure your recording rules are turned on (click here for help) and that you have not reached your monthly upload limit (click here for help).

Here are a few steps you can try to increase the motion recordings from your video doorbell.

1. Reboot the doorbell camera by holding the doorbell button down for one minute. The LED should turn to a solid blue light.

2. Clean the white, opaque dot on your doorbell camera. This detects heat and can be obstructed by dirt or dust.

3. Change the sensitivity of your doorbell detection:

Launch the Guardian app.
Click the menu in the top left and choose Doorbell Camera.
Click the gear in the top right.
On the Motion Sensitivity setting, slide the bar to the right.

4. Make sure your doorbell is using Motion Detection 2.0. Motion Detection 2.0 uses a different algorithm to detect motion.

Launch the Guardian app.
Click the menu in the top left and choose Doorbell Camera.
Click the gear in the top right.
Using the drop down, change the selection from Motion 1.0 to 2.0.

5. Delete and then recreate the doorbell motion recording rule.

6. Factory-reset your doorbell camera (find instructions here).

Before we begin, are you currently experiencing an internet outage? Please note the doorbell requires working internet to operate. If your internet is working, please follow the steps below to reconnect your Video Doorbell Pro. If you have the Skybell video doorbell, please click here for help.

1. Press the WPS button your router. Note: If you don’t have a WPS button your router, please call us at 1.800.PROTECT (1.800.776.8328) to assist with reconnecting your doorbell. 2. Press the button on the doorbell until the LED flashes to a blue light, this should take 30 seconds. 3. Your doorbell will turn to a solid green light when it is reconnected. If the doorbell does not turn solid green, please retry the above steps. Still need help? Call us at 1.800.PROTECT (1.800.776.8328) for assistance. Read More

To reconnect your Skybell video doorbell, please follow the steps below. If you have the Video Doorbell Pro, please click here for help. 1. Press and hold the button on the doorbell until it alternates between the colors red and green. 2. Log into the Guardian app. 3. Tap the menu icon.

4. Tap Doorbell Camera. 5. Tap the App Settings icon.

6. Tap Add Camera. If Add Camera does not appear, please click the Delete Camera button at the bottom of the Settings page. 7. Select your doorbell. If the app gives you the error message, “You do not have permission to add a device,” please log out then and log back into the Guardian app. 8. Follow the on-screen instructions provided by the app to reconnect your doorbell. If the doorbell does not reconnect after following these steps, give us a call at 1.800.PROTECT (1.800.776.8328). Read More

Yes, for our doorbell to function there must be an existing doorbell that is wired to provide power to the video doorbell. Guardian Protection cannot wire the doorbell for you. Read More

Yes, the doorbell has black-and-white night vision to catch any evening events. Read More

The Skybell video doorbell is 4.8" H x 1.4" W x 1.1" D. Read More

View All FAQs