Return to Equipment FAQs
View All FAQs
Thermostat
You can add your Nest thermostat on the MyGuardianHome website. It's not possible to add this via the Guardian Protection app. But once added on MyGuardianHome, you can control it through the app.
Simply follow these steps on desktop:
1. Log into MyGuardianHome.com.
2. Click Settings.
3. Click Manage Devices.
4. Click Add Device
5. Click Thermostat. If you do not see the Thermostat option, please reach out to us at 1.800.PROTECT (1.800.776.8328). We will need to enable the service on your account.
6. Click Google Nest Thermostat from the menu.
7. Click Begin Installation.
8. Enter the primary Google account login information.
When using the Guardian Protection app:
1. Log into the Guardian app.
2. Click More.
3. Click Add Device
4. Click Thermostat. If you do not see the Thermostat option, please reach out to us at 1.800.PROTECT (1.800.776.8328). We will need to enable the service on your account.
5. Click Google Nest Thermostat from the menu.
6. Click Begin Installation.
7. Enter the primary Google account login information.
The following features are available for the Nest thermostat on the Guardian App:
- Target temperature control
- Heat or Cool control
- Scene Thermostat control
- Integrated remote temperature sensing
- Thermostat and Fan schedules
- Fan Mode control
- Rule-based automation:
- Temperature control when you arm Away or leave a geo-fence.
- Temperature control when you leave a sensor open.
- Automatically adjust the target temperature in extreme heat or cold.
- Fire safety shut-off when a fire alarm is triggered.
If your Lennox thermostat is showing an error code of 413, this indicates a high-pressure lockout that affects your outdoor unit. If you see this code, please contact an HVAC company right away to inspect your HVAC system for issues.
Read More
The thermostat could be showing a malfunction for several different reasons.
First, ensure it's is working physically at the thermostat on the wall. If it's not, you can find further assistance here.
If it's working from the physical thermostat on the wall:
Have you relocated any Z-Wave devices in your home? Some of these act as a repeater for the Z-Wave signal for other devices. If any Z-Wave devices have been moved from their original location, try returning them back to where they were previously to see if the thermostat malfunction clears.
If no changes were made and the thermostat appears to be working otherwise, give us a call at 1.800.PROTECT (1.800.776.8328) for further assistance.
Read More
There are a few different things you can check if your thermostat is not properly controlling the HVAC system.
1. Is your thermostat in malfunction on your app or website? Find more info on thermostat malfunctions here.
2. Ensure your HVAC system is getting power. Please make sure no breakers or switches are turned off that power your HVAC system.
3. You may need to wait 5 minutes when you switch from heat and cool modes. The compressor will be delayed by 5 minutes.
If you have checked the above and still need assistance, just give us a call at 1.800.PROTECT (1.800.776.8328). Depending on the issue, our team may recommend you contact an HVAC company. We recommend Armstrong Comfort Solutions for all of your heating and cooling needs.
Read More
There are a few different things you can check if your thermostat is changing the set point temperature on its own. Please use the below check list for more information.
- Check your thermostat schedule on MyGuardianHome.com. Your thermostat could be changing the temperature because it is running this schedule. You have the option of using a feature called Smart Away with thermostat schedules. This allows the temperature to be set to your Away temperature when you have your system armed in Away mode or when your device leaves your geo-fence.
- You may be enrolled in a feature called Give Back, Get Back. This feature will allow your energy provider to offset your thermostat setpoint during peak hours to lesson the load of the power grid. To remove this feature:
- You may be using a Scene that involves your thermostat. Check your Scenes under Automation on MyGuardianHome.com or in the Guardian app under Scenes.
- Your thermostat may have the ability to program a schedule on the thermostat itself. These thermostats are usually installed by your home builder. Please see the manual of your thermostat or contact your builder for more information on your thermostat.
This issue is caused by a power issue to the thermostat. There are a few different things you can check:
Some thermostats are powered by batteries only. Please make sure you have fresh, brand name batteries installed in your thermostat. If you need help changing the batteries, check out this quick video on how to change the batteries in your smart thermostat here.
If your thermostat fails to light up after changing the batteries, please call us at 1.800.PROTECT (1.800.776.8328) to schedule a service visit.
If your thermostat does not have batteries, then it gets its power from your HVAC system. Please make sure the HVAC system is has power, and ensure that you do not have any electrical breakers flipped.
Read More
If your thermostat’s batteries drain too quickly, there could be a few different reasons:
- Verify you're using the recommended batteries. Guardian recommends name brand such as Energizer, Duracell, or Panasonic alkaline batteries.
- Ensure the batteries have not reached their expiration date.
- Your thermostat will use more battery power when the Z-Wave network connection is poor.
To change the batteries on your Z-Wave smart thermostat, please watch this quick video:
If this isn't your thermostat, the steps to changing the batteries may be different:
- In most 2GiG thermostats (including CT100 Z-Wave thermostat), the bottom or top portion of the thermostat will slide off the faceplate to reveal the battery compartment.
- If you have a Honeywell thermostat, on most models, press around the edges of the faceplate to loosen the thermostat from the mounting plate. Then pull the thermostat away from the wall. You will see the batteries located on the back of the thermostat.
- Click on Automation.
- Click on Schedules.
- Click the pencil icon.
- Pick which schedule to edit by clicking Heat or Cool.
- Click the Temperature arrows for Away, Home, or Sleep settings to set target temperatures.
- To change the thermostat schedule type, in View, click either 5 & 2-Day (to set a weekday and weekend schedule) or 7-Day (to manage daily schedules independently)
- To change the number of schedule intervals for each day, click 2 or 4 in Settings Per Day.
- To change the temperature setting for a schedule interval (i.e. Away, Home, Sleep, Custom, etc.):
- Click the Temperature setting icon on the schedule.
- Using the dropdown menu, select the temperature setting.
- If Custom is selected, click the temperature arrows to set the Custom temperature for that interval.
- Click OK.
- Click and drag the Temperature setting icons across the schedule to choose when your thermostat automatically adjusts the temperature.
- To apply the schedule to another day (or thermostat), click Copy Schedule and then click either Copy A Day (to apply the schedule to another day of the week) or Copy A Full Schedule (to apply the schedule to another thermostat).
- Click SAVE.
To set up a schedule for your thermostat, log into MyGuardianHome.com and follow these steps:
1. Click on Automation on the left-hand side menu.
2. Click on Schedules at the top in the top purple banner.
3. Click the Pencil icon next to Thermostat Schedule to be edited
4. Click Smart Away and you will see a pop-up window appear.
5. Click the toggle switch to enable the Smart Away thermostat schedule
6. Select the checkboxes to apply your preferred Away options to the Smart Away thermostat schedule:
- Check System is Armed Away to use the Away temperature when your system is armed in Away mode.
- To use your Away temperature when your selected geo-devices exit your geo-fence, check All of the selected Geo-Devices (will give you options to select specific geo-devices and geo-fence).
To learn how to adjust the temperature on your smart thermostat using the Guardian app, check out this quick instructional video:
If you’re not able to access the video above, please follow these steps:
1. On the home screen of the Guardian app, scroll to your thermostat and press the up or down arrows to adjust your temperature.
2. Tap Thermostats to change the thermostat from heating or cooling.
3. Tap Mode.
4. Select the desired mode.
5 Tap Select.
Trouble logging in? Get help here.
Read More
The smart thermostat is 3.88" H x 5.88" W x 0.90" D.
Read More
With typical use, the smart thermostat will last well over one year when running on battery power alone. The battery can be expected to last even longer if the smart thermostat is powered through the C-wire (common wire). In this case, the batteries will only be used when the power is out.
Read More
IMPORTANT: This feature is only available for customers with specific Guardian Protection devices or services. Interested in this feature and not sure if it’s available to you? Send us a chat or call 1-800-PROTECT
Yes, and it’s very easy! There are many ways to program your smart thermostat to save money on energy and adjust the temperature throughout the day.
Set a Schedule
You can also create Schedules easily from your Guardian Protection app. To do this, follow the steps below:
- Log into your Guardian Protection App.
- Select Thermostats from the Home page.
- Click the middle Schedule button.
- Turn Schedule Type to On.
- Select a heating or cooling schedule to edit.
- Make the adjustments you want.
- Select Done in the upper right corner.
- Tap OK.
- Log into you Guardian Protection account at MyGuardianHome.com.
- Select Automation from the left side of your screen.
- Click on Schedules.
- Select the smart thermostat you would like to enable the Smart Away feature on by clicking the pencil icon.
- Click on Smart Away.
- Slide the popup to make the button blue.
- Select the options on the popup you would like to enable.
- Adjust the geo-device range you would like to set.
- Select Save Schedule when you are finished.
- Log into your Guardian Protection account at MyGuardianHome.com.
- Select Automation.
- Click Add New Rule
- Click Thermostat Rule
- Click on Weather Event – Energy Savings.
- Set the temperature adjustments you would like to make.
- Select the box to the left of the temperature changes to confirm which Trigger you would like to enable.
- Add a recipient for every person and/or device you would like to receive a notification whenever a temperature change is triggered by clicking +Add.
- Make sure the Weather Event – Energy Savings slider is blue.
- Click Save to confirm these changes.
No, the temperature sensors only work with Guardian’s T2000 and T3000 smart thermostats.
Read More
Array
Read More
Safe and Secure Starts Here
Call 800.857.5028 to get started or fill out the form now to get a free quote.
- No Cost or Obligation
- Consult with a Security Expert
- Free On-site Estimates Available