Thermostat

You can add your Nest thermostat on the MyGuardianHome website. It's not possible to add this via the Guardian Protection app. But once added on MyGuardianHome, you can control it through the app.

Simply follow these steps:

1. Log into MyGuardianHome.com.

2. Click Settings on the left-hand side menu.

3. Click Manage Devices.

4. Click Add Device

5. Click Thermostat. If you do not see the Thermostat option, please reach out to us at 1.800.PROTECT (1.800.776.8328). We will need to enable the service on your account.

6. Click Google Nest Thermostat from the menu.

7. Click Begin Installation.

8. Enter the primary Google account login information.

The following features are available for the Nest thermostat on the Guardian App:

Target temperature control
Heat or Cool control
Scene Thermostat control

A Z-Wave thermostat installed by Guardian has additional features:

Integrated remote temperature sensing
Thermostat and Fan schedules
Fan Mode control
Rule-based automation:
- Temperature control when you arm Away or leave a geo-fence.
- Temperature control when you leave a sensor open.
- Automatically adjust the target temperature in extreme heat or cold.
- Fire safety shut-off when a fire alarm is triggered.

If your Lennox thermostat is showing an error code of 413, this indicates a high-pressure lockout that affects your outdoor unit. If you see this code, please contact an HVAC company right away to inspect your HVAC system for issues. Read More

The thermostat could be showing a malfunction for several different reasons. First, ensure it's is working physically at the thermostat on the wall. If it's not, you can find further assistance here. If it's working from the physical thermostat on the wall: Have you relocated any Z-Wave devices in your home? Some of these act as a repeater for the Z-Wave signal for other devices. If any Z-Wave devices have been moved from their original location, try returning them back to where they were previously to see if the thermostat malfunction clears. If no changes were made and the thermostat appears to be working otherwise, give us a call at 1.800.PROTECT (1.800.776.8328) for further assistance. Read More

There are a few different things you can check if your thermostat is not properly controlling the HVAC system. 1. Is your thermostat in malfunction on your app or website? Find more info on thermostat malfunctions here. 2. Ensure your HVAC system is getting power. Please make sure no breakers or switches are turned off that power your HVAC system. 3. You may need to wait 5 minutes when you switch from heat and cool modes. The compressor will be delayed by 5 minutes. If you have checked the above and still need assistance, just give us a call at 1.800.PROTECT (1.800.776.8328). Depending on the issue, our team may recommend you contact an HVAC company. We recommend Armstrong Comfort Solutions for all of your heating and cooling needs. Read More

There are a few different things you can check if your thermostat is changing the set point temperature on its own. Please use the below check list for more information.

Check your thermostat schedule on MyGuardianHome.com. Your thermostat could be changing the temperature because it is running this schedule. You have the option of using a feature called Smart Away with thermostat schedules. This allows the temperature to be set to your Away temperature when you have your system armed in Away mode or when your device leaves your geo-fence.

You may be enrolled in a feature called Give Back, Get Back. This feature will allow your energy provider to offset your thermostat setpoint during peak hours to lesson the load of the power grid. To remove this feature:

1. Log into MyGuardianHome.com.

2. In your thermostat card, click the > icon.

3. Click Give Back, Get Back.

4. Click Settings and Notifications.

5. Click the toggle switches to disable Give Back, Get Back Sign Up and Notify for Give Back, Get Back Activity.

6. Click the X to close the window.

You may be using a Scene that involves your thermostat. Check your Scenes under Automation on MyGuardianHome.com or in the Guardian app under Scenes.

Your thermostat may have the ability to program a schedule on the thermostat itself. These thermostats are usually installed by your home builder. Please see the manual of your thermostat or contact your builder for more information on your thermostat.

Still need a hand? Give us a call at 1.800.PROTECT (1.800.776.8328).

This issue is caused by a power issue to the thermostat. There are a few different things you can check:

Some thermostats are powered by batteries only. Please make sure you have fresh, brand name batteries installed in your thermostat. If you need help changing the batteries, check out this quick video on how to change the batteries in your smart thermostat here.

If your thermostat fails to light up after changing the batteries, please call us at 1.800.PROTECT (1.800.776.8328) to schedule a service visit.

If your thermostat does not have batteries, then it gets its power from your HVAC system. Please make sure the HVAC system is has power, and ensure that you do not have any electrical breakers flipped.

If your thermostat’s batteries drain too quickly, there could be a few different reasons:

Verify you're using the recommended batteries. Guardian recommends name brand such as Energizer, Duracell, or Panasonic alkaline batteries.

Ensure the batteries have not reached their expiration date.

Your thermostat will use more battery power when the Z-Wave network connection is poor.

If you still need help, please call us at 1.800.PROTECT (1.800.776.8328).

To change the batteries on your Z-Wave smart thermostat, please watch this quick video:

If this isn't your thermostat, the steps to changing the batteries may be different:

In most 2GiG thermostats (including CT100 Z-Wave thermostat), the bottom or top portion of the thermostat will slide off the faceplate to reveal the battery compartment.

If you have a Honeywell thermostat, on most models, press around the edges of the faceplate to loosen the thermostat from the mounting plate. Then pull the thermostat away from the wall. You will see the batteries located on the back of the thermostat.

If you are unsure on what model of thermostat you have, or none of the above instructions match what is installed in your home, please give us a call at 1.800.PROTECT (1.800.776.8328).

To set up a schedule for your smart thermostat, log into MyGuardianHome.com and follow these steps: 

1. Click on Automation in the left-hand side menu.

2. Click on Schedules at the top in the purple banner.

3. Click the pencil icon next to Thermostat Schedule

4. Pick which schedule to edit by clicking Heat or Cool.

5. Click the Temperature arrows for Away, Home, or Sleep settings to set target temperatures.

6. To change the thermostat schedule type, in View, click either 5 & 2-Day (to set a weekday and weekend schedule) or 7-Day (to manage daily schedules independently)

7. To change the number of schedule intervals for each day, click 2 or 4 in Settings Per Day.

8. To change the temperature setting for a schedule interval (i.e. Away, Home, Sleep, Custom, etc.):

Click the Temperature setting icon on the schedule.
Using the dropdown menu, select the temperature setting.
If Custom is selected, click the temperature arrows to set the Custom temperature for that interval.
Click OK.

9. Click and drag the Temperature setting icons across the schedule to choose when your thermostat automatically adjusts the temperature.

10. To apply the schedule to another day (or thermostat), click Copy Schedule and then click either Copy A Day (to apply the schedule to another day of the week) or Copy A Full Schedule (to apply the schedule to another thermostat).

11. Click SAVE.

To set up a schedule for your thermostat, log into MyGuardianHome.com and follow these steps:

1. Click on Automation on the left-hand side menu.

2. Click on Schedules at the top in the top purple banner.

3. Click the Pencil icon next to Thermostat Schedule to be edited

4. Click Smart Away and you will see a pop-up window appear.

5. Click the toggle switch to enable the Smart Away thermostat schedule

6. Select the checkboxes to apply your preferred Away options to the Smart Away thermostat schedule:

Check System is Armed Away to use the Away temperature when your system is armed in Away mode.
To use your Away temperature when your selected geo-devices exit your geo-fence, check All of the selected Geo-Devices (will give you options to select specific geo-devices and geo-fence).

7. Click SAVE.

To learn how to adjust the temperature on your smart thermostat using the Guardian app, check out this quick instructional video:

If you’re not able to access the video above, please follow these steps:

1. On the home screen of the Guardian app, scroll to your thermostat and press the up or down arrows to adjust your temperature.

2. Tap Thermostats to change the thermostat from heating or cooling.

3. Tap Mode.

4. Select the desired mode.

5 Tap Select.

Trouble logging in? Get help here.

The smart thermostat is 3.88" H x 5.88" W x 0.90" D. Read More

With typical use, the smart thermostat will last well over one year when running on battery power alone. The battery can be expected to last even longer if the smart thermostat is powered through the C-wire (common wire). In this case, the batteries will only be used when the power is out. Read More

Yes, and it’s very easy! There are many ways to utilize your smart thermostat to save money on energy and easily adjust the temperature throughout the day.

Set Scenes

Setting a Scene in your Guardian Protection app allows you to preset the temperatures you want to adjust while you’re home, away, or sleeping. These three options are easy to manage by following the steps below:

1. Open your Guardian Protection app.

1. Tap the three lines in the upper left corner.

1. Tap on the Scenes option.

1. Tap on the Home, Away, or Sleep options depending on which Scene you want to adjust.

1. Tap the Edit option in the upper right corner.

1. Select the thermostat you would like to adjust.

1. Confirm your thermostat collection.

1. Tap Next in the upper right corner.

1. From this screen, you can adjust the temperature, mode, and fan. You can also set a schedule or configure your temperature sensors from this screen.

1. When you’ve finished, tap Done in the upper right corner.

1. Tap Save in the upper right corner to confirm your changes.

Once you set your Scene, your smart thermostat will adjust automatically given the perimeters and requirements you have set.

Set a Schedule

You can also create Schedules easily from your Guardian Protection app. To do this, follow the steps below:

Open your Guardian Protection app.
Tap on the three lines in the upper left corner.
Select the Thermostat option.
Select the middle Schedule button.
Turn Schedule Type to On.
Select a heating or cooling schedule to edit.
Make the adjustments your want.
Select Done in the upper right corner.
Select OK.

Selecting your Schedule is another way to have your smart thermostat change temperature throughout the day without having to do so manually.

Utilize Geo-Services

By going to myguardianhome.com, you can also enable a Smart Away option from the smart thermostat’s Schedules page. This option allows you to set temperature adjustments for when you are away from your home. Enabling this geo-service feature can help you save energy and money in the long run. To enable this feature, use the following steps:

Go to myguardianhome.com.
Log into your account.
Select Automation from the left side of your screen.
Click on Schedules at the top of your screen.
Select the smart thermostat you would like to enable the Smart Away feature on by clicking the pencil icon to the right of the Schedule.
Click on Smart Away toward the bottom of your screen.
Slide the upper left corner of the popup to make the button blue.
Select the options at the bottom of the popup you would like to enable.
1. Adjust the geo-device range you would like to set.
Click on Save Schedule when you are finished.

Enabling this feature makes it possible for your smart thermostat to sense when you’ve left your house and adjust the temperature accordingly. This can be an incredibly useful tool if you want your house to maintain a certain temperature while you’re away without having to even think about manually altering the temperature from your device.

Use Triggers

Using triggers is another way to adjust your smart thermostat’s temperature automatically. Unlike setting a Schedule or Scene, however, setting a Trigger does not require you to set time limitations. Instead, Triggers use the temperature outside of your house to adjust the temperature in your home. To set up a trigger, open up myguardianhome.com and follow the steps below:

Log into your Guardian Protection account.
Click on Automation on the left side of your screen.
Click on Weather Event – Energy Savings at the bottom of your screen.
Select the pencil icon to the right of the Trigger.
Set the temperature adjustments you would like to make.
Select the box to the left of the temperature changes to confirm which Trigger you would like to enable.
Add a recipient for every person and/or device you would like to receive a notification whenever a temperature change is triggered by clicking +Add.
Make sure the slider to the left of Weather Event – Energy Savings is blue.
Click Save to confirm these changes.

You can select a different Trigger and temperature adjustment for each smart thermostat in your home. Read More

No, the temperature sensors only work with Guardian’s T2000 and T3000 smart thermostats.

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