Panels
OC stands for Open Circuit. This trouble condition indicates that your alarm system is experiencing an issue with one or more of its wired components. To fix this issue, a Guardian tech will need to visit your site.
Please call us at 1.800. PROTECT (1.800.776.8328) to schedule a service appointment.
Read MoreNighttime Mode will turn off the display of the IQ2. To start using the panel again, simply tap on the screen to wake. To change the time the system will go dark, follow the below instructions.
1. Tap or swipe down the top menu on the keypad.
2. Tap Photo Frame.
3. Select Settings
4. Scroll in the menu until you find Nighttime Mode Start Time and Nighttime Mode End Time.
5. Tap on the two settings and update them to the desired times.
6. Click the house icon to return to the main screen.
Read More- Slide the circle to the left to reduce the brightness.
- Slide the circle to the right to increase the brightness.
- Slide the circle to the left to reduce the volume.
- Slide it all the way to the left to completely turn off the chime & announcements.
- Slide the circle to the right to increase the volume.
If you subscribe to interactive services, the four-digit code number used to arm and disarm your panel can be changed and managed at MyGuardianHome.com. Simply log into your account and click the Smart Home Security link on the home page.
If not, you can review information on how to update user codes in your system manual. To find an online version of your manual, please log into your Guardian account. Under My System, choose My Panel Manual. Still need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328).
Read MoreIf you received a notification about a reminder to test, it means that your system has been in communication failure, and your system may not be sending signals to our monitoring center. We recommend testing your system right away. If a signal is received successfully, you can rest assured that your system is transmitting properly.
If you can’t test your system right away, be sure to test at your earliest convenience. If you are experiencing an emergency while your system is having communication trouble, please call 911.
Read MoreA loss of RF (radio frequency) means that the device has lost communication with the main control panel. If your device has a low battery, replacing the battery should correct this.
If you have moved the device or accidentally blocked its communication path, try moving it back or clearing the path. Then clear the notification from your keypad.
Still having trouble? Call 1.800.PROTECT (1.800.776.8328) and we will be happy to help you.
Read MoreYour keypad will show a Not Ready status if a zone is activated or a monitored door/window is open. If there is an activated device, the keypad will display which zone is open. Simply check that all doors and windows are secure.
If the keypad still shows a device is activated when all the devices are secured, try to disarm the system to reset the keypad.
Read MoreSevere weather alerts are a helpful feature to making you aware and prepared for extreme weather situations. If you find that you want to turn off these alerts, we can help! Just follow these steps:
1. Log into MyGuardianHome.com.
2. Choose Notifications from the left-hand menu.
3. Under Severe Weather Alerts, toggle the feature on/off.
Still need assistance? Call customer care at 1.800.PROTECT (1.800.776.8328) for help with your keypad codes.
Read MoreA tamper notification usually occurs when a device has been opened or the cover is not secure. If the notification or your keypad indicates which device is affected, follow these steps:
1. Place your system on Test Mode. Learn how here.
2. Next, check the affected device to make sure the cover is secure.
3. Once secured, attempt to clear the notification from the keypad.
4. When you’re done, don’t forget to remove your system from Test Mode.
If the tamper still exists, call 1.800.PROTECT (1.800.776.8328)and we will be happy to help.
Read MoreThis can be enabled using the Guardian app or on MyGuardianHome.com website.
To enable this feature on the mobile app:
1. Tap menu in the top left.
2. Tap Security System.
3. Tap on the gear icon in the upper right for Security System Settings.
4. Tap Stream Video to Panel
5. Where it says View at the Panel, check the box for the camera(s) you want to view at your panel.
6. Tap on Save.
7. On your keypad, swipe left/right on the panel screen until you see the live camera page.
8. Tap on the camera thumbnail to pull up the live feed for the camera!
If you want to enable this feature on the MyGuardianHome.com website, you will need to:
1. Click on Video on the left-hand side.
2. Click on Settings in the upper right inside the purple banner.
3. Click on Stream Video to Security Panel Screen.
4. Under View at the Panel, check the box for the camera(s) you want to view at your panel.
5. Click Save.
Read MoreA C5 on your keypad means the internal date and time for your system need to be reset. You can find out how to do this in your system manual. Click here to select your manual.
Read MoreWe understand this can be frustrating! If you are having trouble remembering your user code, you can review or manage user codes by logging into MyGuardianHome.com. Get help updating user codes here.
Read MoreWe understand this can be frustrating. If you have the Guardian app, try logging in to silence your system from the app.
If you do not have the app, you can find instructions on how to disarm the alarm system in your system manual here. If you are having trouble with the Master Panel Code, you can review or manage user codes by logging into MyGuardianHome.com. Get help updating user codes here.
Read MoreTypically, a keypad panic button must be pressed for several seconds. An audible sound will start from the system when the panic button is activated.
If you have an IQ2 panel:
1. In the bottom right corner, tap
2. Long tap the panic you need.
You can find more instructions on your security system in your user manual here.
If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!
Read MoreFor information on how to arm your system, first determine which panel you have by logging into your Guardian account. You can find your user manual here.
If you subscribe to our smart home security services, you can arm, you can disarm or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!
Read MoreIf your power goes out, your system will run on its back-up battery for approximately 4-6 hours. When the power returns, your panel battery should recharge within 24-48 hours.
If power is completely lost, the system should restore to its previous arming status once the power is back on. If your panel was armed prior to losing power, it should be armed when the power restores to your system. If your panel battery does not recharge within 48 hours of the power returning, you may need to replace your battery. You can contact us at 1.800.PROTECT (1.800.776.8328) to order a new battery. We’ll ship it right to you!
Read MoreSome panel boxes are locked to secure the components inside. You may need a key to change your panel battery. If your panel box is locked, gently check on top of the box for a key. If you can’t find it, we can mail you a new one!
Just give us a call at 1.800.PROTECT (1.800.776.8328).
Read MoreTo remove your system from test mode, simply end the test or the system will automatically be taken off of test mode after 4 hours. You will receive an email once your system has been removed from test mode.
You can also call our monitoring center at 1.800.364.3616 to remove the system from test mode.
Read MorePanel communication refers to signals being transmitted from your security control panel to our monitoring center. If your panel communication is successful, that means communication has been received from your panel within the last 28 days.
If your panel is not communicating — or you receive a Communication Failure notification — that means your system is not sending signals to our monitoring center.
The best way to help resolve a communication issue and ensure your panel is transmitting properly is to test your system.
Learn how to test your Guardian system here.
If you can’t test your system right away, be sure to test at your earliest convenience. If you are experiencing an emergency while your system is having communication trouble, please call 911.
Read MoreYou may receive an AC Power Failure notification on your panel or receive a phone call from our monitoring center letting you know of an AC power loss. This means that your security system has lost its main power source and is now operating on the backup battery. If you are currently experiencing a power outage, the system will automatically reset when the power is returned.
If you are not having a power outage, check that the system is receiving power at the outlet where it is plugged in. If the outlet has power but the system is still in AC power loss, please contact Guardian for assistance at 1.800.PROTECT (1.800.776.8328). Once the power is restored to the system, the backup battery will be recharged.
Read MoreWhen you have a low battery, your panel usually starts to beep. You may also see "Low Battery" displayed.
If the panel is displaying a zone number:
You have a low battery in a device. Simply identify the zone device that requires a battery change. Check out our video library for instructions on how to change the batteries in your security device.
If there is no zone number displayed:
The system panel battery is low. The panel battery is the back-up battery that keeps your system running when you have a power outage. When your system loses and regains power, the battery usually recharges within 24-48 hours. If the battery does not recharge after 48 hours, replace the panel battery.
Want Guardian to ship you a new one? No problem! Give us a call at 1.800.PROTECT (1.800.776.8328) to order a new battery.
Read MorePowerG is an advanced wireless intrusion technology. It communicates 4x further than traditional wireless systems and uses two-way encryption to help protect against attempts to interfere with your security system’s signals.
It’s faster, more secure, more reliable, and more convenient.
Read MoreThe Simon XTi5 is 5.97" H x 7.25" W x 1.71" D.
Read MoreYes, there is a battery backup inside the panel.
Read MoreYes, you can pair up to four Simon touchscreens.
Read MoreThis slim and sleek design is (W) 7.75 x (H) 5.00 x (D) 0.75.
Read MoreYes! You have the option to pair up to three remotes.
Read MoreYes! This keeps your system functioning during a power outage.
Read MoreCall 800.857.5028 to get started or fill out the form now to get a free quote.
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