Other

The dimensions of the water sensor are 5.8″ x 3.7″ x 5.2″.

Yes, you must have an automation base plan. Other automation services you can add to your Guardian system include lights, locks, thermostat, and garage door control.

Learn more about Guardian’s smart home automation options.

Ball and gate valves are two of most common valves for controlling water flow. Ball valves have a flat handle or stem that moves up and down, and looks like a lever. Gate valves look like an outdoor hose valve, and usually involve a round knob that turns.

Only quarter turn ball valves are compatible with our water valve. The water valve will not work on gate valves.

Yes, but be sure to disable the sense button to prevent accidental activation from rain.

A key fob may have two or four buttons programmed to help you control your system remotely. Typically, key fobs are programmed with arm, disarm, and panic buttons.

To activate your system using a key fob, press the desired button for 3-5 seconds. This will transmit the signal to your keypad.

If you subscribe to our smart home security services, you can arm, disarm, or manage your security system from your smartphone using the Guardian app.

For quick tips on how to use the app, check out our App in a Snap video series!

Our Kwikset smart door locks have a “SmartKey” feature allowing you to re-key your door lock in a few simple steps. To determine if your lock is a Kwikset lock, look for the brand name on the number pad. It should say “Kwikset” near the keyhole. If your lock is not a Kwikset, please check the manufacturer’s manual for more information.

To re-key your Kwikset door lock using the SmartKey feature, please follow the instructions below. You will need:

• The current key. Please note, the SmartKey feature will only work if you have the key that currently unlocks the door. If you don’t have the key, you will need to contact a locksmith to properly re-key your door lock.

• SmartKey tool. Please contact us at 1.800.PROTECT if you do not have this tool. We’ll be happy to send you one!
• The new key.

Ok, let’s do this.

1. Insert the key that currently operates the lock and rotate it 90 degreed clockwise. Leave the key in the lock.

2. Insert the SmartKey tool fully into the SmartKey hole (this is a small opening near the keyhole of the lock.) Then remove both the SmartKey tool and the current key.

3. Fully insert the new key and rotate the lock 180 degrees counterclockwise.

4. Rotate the new key 90 degrees clockwise back to the starting position, and then remove it.  Now your lock is new re-keyed, and the old key will no longer work.

No. Guardians flood detectors / water sensors will instantly alert you in the event any sensor detects water.

The dimensions of the water sensor are H 3.19 inches x W 1.25 inches.

The dimensions of the key fob are 2.3 x 1.3 x 0.5 inches.

The key fob is only effective when you are within range of your security panel. Though this differs depending on your home’s construction, most of our fobs have a range of 100 feet in open air.

Yes, most of our sirens get their power from your panel, which should run on its backup battery for approximately 4-6 hours if the power goes out.

No, these sirens only work with the Guardian IQ2, IQ4, and IQ Hub security panels.

The Alarm Siren with Strobe Light dimensions are 1.97″ x 5.91″ x 4.33″.

No. The medical pendant is only effective when you are within range of your security panel. Though the range differs depending on your home’s construction, most of our pendants have a range of 100 feet in open air.

Once the button is pressed, Guardian will be notified within seconds that help is needed. We will follow our standard procedures in getting you the help you need.

Read our “What should I expect from the monitoring center if my alarm goes off?” FAQ for more information about what happens after the button is pressed.

Yes, the battery is replaceable. Guardian will notify you when the battery is low.

The medical pendant’s dimensions are H 2.1 inches x W 1.3 inches.

No, our streaming video recorder must be hardwired into your router via an ethernet cable.

Yes. While rare, it’s possible for a dropped glass, a dropped pan, and surround sound systems to set off a glass break.

The benefits of this Home Security Essentials package include wireless and cellular capabilities, as well as a free mobile app, 24/7 monitoring and limited lifetime system repair. This package also includes a monitored smoke detector to protect you from unexpected fires whether you’re at home or away from home.