Garage Door FAQs

1. Check to ensure there isn’t anything in front of the garage door opener’s safety sensors.

2. Check for any debris/blockage in the garage overhead door’s rails.

3. Check if it closes fully using the Guardian app.

If it still won’t close completely, please give us a call at 1.800.PROTECT (1.800.776.8328) to have your garage door opener serviced.

Can the garage overhead door be opened or closed using the wall unit inside of the garage?

If no:

Contact the company who installed the garage door opener for assistance. If you’re not sure who to call, please give us a call us at 1.800.PROTECT (1.800.776.8328).

If yes:

Check the Guardian app to see if the garage door opener is in malfunction. If it is, please give us a call at 1.800.PROTECT (1.800.776.8328) for assistance.

To set up automation rules for your garage door via your Guardian Protection app, follow these steps:

1. Log into the Guardian Protection app.
2. Tap  .
3. Tap Automation.
4. Tap    to create a new rule.
5. Enter a name for the new rule.
6. Next to when, tap Select.
7. Tap the trigger device type, then tap Next.
8. Select the trigger device(s) and trigger action, then tap Done.
9. Next to then, tap Select.
10. Select the automation device, then tap Next.
11. Select the automation action, then tap Done.
12. If desired, next to Run at all times, tap Select to edit when the rule will run.

    • Tap to select At All Times for the rule will be carried out any time of day.
    • Tap to select Only during the following times to determine the specific days and times the rule will be carried out.

      1. In Day(s), tap to select the days the rule will be active.
      2. Using the Starting at dropdown menu, tap the start time for this rule.
      3. Using the Ending at dropdown menu, tap the end time for this rule.

13. After selecting times for the rule to run, tap Done.
14. Verify the rule is configured with the correct settings.
15. Tap Save.

Don’t worry, because this is an easy fix! The garage door opener will become disabled if a couple of consecutive commands sent to the garage door opener fail to open/close the overhead door.

Use the wall unit inside of the garage to manually to open/close the garage door. Close out of the Guardian app and then relaunch it. The garage door should read the correct status now.

To learn how to open and close your garage door using the Guardian app, check out this quick instructional video: