To deliver the best response possible, Guardian has robust security procedures in place that vary depending on the type of alarm. Here’s a list of the different alarms you may experience, and what Guardian will do if they go off.
Burglary Alarm
If the alarm goes off while the system is armed, and no one disarms it:
1. Guardian calls your primary number (We ask for your verbal password)
2. If unavailable, Guardian calls your secondary contact number (password required)
3. Guardian notifies a Patrol Unit or Guard Service, if applicable
4. Guardian calls the police to notify them of your alarm
5. Guardian calls all remaining contacts
If the alarm goes off, but Guardian receives the signal that someone has disarmed the system:
1. Guardian still calls your primary number (password not required)
2. If you don’t know your password or are having trouble with your system, we will connect you with a Care Specialist
How monitored burglary detection works
Medical Alarm
1. Guardian calls your primary number (password not required)
2. When applicable, Guardian calls EMS to notify them of your alarm (we will connect you with EMS or relay pertinent information to EMS after we give them your name and address)
3. Guardian calls your remaining contacts, if applicable
Fire Alarm (Residential)
1. Guardian calls your primary number (password required)
2. Guardian notifies the fire department
3. Guardian calls remaining contacts
How monitored fire detection works
Carbon Monoxide Alarm (Residential)
1. Guardian calls your primary number (password required)
2. Guardian notifies the fire department
3. Guardian calls remaining contacts
How monitored carbon monoxide detection works:
Water Sensor Alarm
1. Guardian calls your primary number (password not required)
2. Guardian calls remaining contacts
Audible Panic
1. Guardian calls your primary number (password required)
2. Guardian notifies the police of your alarm (no additional contacts called)
Silent Panic and Duress
Guardian notifies the police of your alarm (your contacts won’t be called)
