Your Billing Statement
We’ve taken the guesswork out of reading your billing statement! Get a quick definition of each item in the handy guide below.
If you enrolled previously in Annual payments with Vortex Security and have paid into the future, we won’t bill you until after the period for which you already paid has ended.
To remit a payment to Guardian Protection via U.S. mail, send to Guardian Protection | P.O. Box 37751 | Philadelphia, PA | 19101-5501.
- Statement Date – This is the date your bill is generated and AutoPay is collected.
- Previous Balance – Any amount that was billed previously but not paid.
- New Charges – These are the recurring charges for the monitoring services provided.
- Payments/Credits – Any payments or credit adjustments made since your last billing statement.
- Balance Due – The amount owed to Guardian Protection.
- Statement Details – Detailed line items that include all charges. Payments, and credits that make up the current statement.
- Date – The date or date range of the services billed on this statement. This period may be longer than a normal month if any account changes or new customer account activation occurred.
- Service Address – The address where service is installed and monitored. Monitoring charges will show the address for clarity.
- Amount – Amount charged for that line item.
- Partial Month Charges – Charges or credits for any days billed outside of the normal 30-day service period.
- Other Charges and Adjustments – These are non-recurring which may include, but are not limited to, repair service charges, installation charges, or other one-time purchases; and any associated adjustments to those charges.
