Is your garage door opener acting up? This guide walks you through common problems and simple troubleshooting steps to help you get things working smoothly again.
Why won’t my garage door close completely?
1. Check to ensure there isn’t anything in front of the garage door opener’s safety sensors.
2. Check for any debris/blockage in the garage overhead door’s rails.
3. Check if it closes fully using the Guardian app.
If it still won’t close completely, please give us a call at 1.800.PROTECT (1.800.776.8328) to have your garage door opener serviced.
Why won’t my garage door open or close?
Can the garage overhead door be opened or closed using the wall unit inside of the garage?
If no:
Contact the company who installed the garage door opener for assistance.
If yes:
Check the Guardian app to see if the garage door opener is in malfunction. If it is, please give us a call at 1.800.PROTECT (1.800.776.8328) for assistance.
Why is my garage door showing as disabled?
Don’t worry, because this is an easy fix! The garage door opener will become disabled if a couple of consecutive commands sent to the garage door opener fail to open/close the overhead door.
Use the wall unit inside of the garage to manually to open/close the garage door. Close out of the Guardian app and then relaunch it. The garage door should read the correct status now.