Here are a few things to check if you are having trouble unlocking your door:
1. Check if pushing the door while unlocking allows the door to unlock.
2. If door unlocks from the Guardian App but not the keypad on the lock, ensure the correct unlock sequence is being used.
3. Check if the lock is showing in malfunction, low battery or any other status in your Guardian App
- If the lock is in malfunction, check your recent activity in the Guardian app for any low battery warnings.
- If a low battery is found, replacing the batteries should resolve the issue.
4. Check if the door locks and unlocks smoothly by physically locking it at the door by hand.
5. Check if the door locks and unlocks smoothly when the door is open.
Still having trouble? Give us a call at 1.800.PROTECT (1.800.776.8328) for further assistance.