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Why isn’t my smart door lock code working?

Equipment | Locks | Troubleshooting

Check to ensure the correct code is being used on the door lock and that door lock access was given to the code. Here’s how to check if you have the correct code:

1. Press the Menu icon.

2. Select Users. 

3. Select on the user you would like to check the code for. The code should show in the center of the page.

To ensure the door lock has access to this code and that they are in sync:

1. Select Locks. 

2. Ensure the lock toggle switch is to the right/enabled. 

3. Press Save. 

If your lock is still not working, please change the batteries in the door lock. If the batteries are getting low, codes may not work at the lock.

If you’re using the correct code, and the lock has been given access to the code, please contact Guardian Protection at 1.800.PROTECT (1.800.776.8328) for further assistance. 

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