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Why is my system sending a trouble notification?

My System | Troubleshooting

A trouble notification can occur when a device has been moved/adjusted or is having trouble communicating with the rest of the system.

If your keypad or notification indicates which device is affected, follow these steps:

1. Place your system on test.

2. Next, check the affected device and make sure it is secure and undamaged. 

3. Attempt to clear the notification from the keypad. If you need help clearing your keypad, check out your system manual here.  Don’t forget to remove the system from test mode when you’re finished.

If you still see the trouble notification, call 1.800.PROTECT (1.800.776.8328) and we will be happy to help.

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