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Why is my door lock in malfunction?

Equipment | Locks

Your door lock could be in malfunction for several reasons. To determine the issue, try these steps:

1. Change batteries. The most common reason a door lock goes into malfunction is because the batteries have died. Make sure you lock has fresh batteries, and that the batteries are in the correct orientation. 

Watch this video to learn how to change the batteries in your smart door lock:

2. Determine if you have moved any Z-Wave devices recently. If so, please move that device back to its original location and see if that resolves the problem. 

If you’ve tried to the above steps and are still having trouble, please give us a call at 1.800.PROTECT (1.800.776.8328) for further assistance.

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