Skip to main content
Return to FAQs

Why can’t I control my light?

Equipment | Lights | Troubleshooting

If you’re having trouble controlling your smart lighting, try these steps:

1. Check to ensure the lamp module or light switch is receiving power.

or

2. If it’s not a power issue and you have an IQ2, try a reboot on the panel:

  • Swipe down from the top center of the panel homepage and tap on Settings.
  • Tap on Advanced Settings.
  • Choose Panel Reboot.
  • Once the panel is back on the homepage, try to send a command to the light again.  

Need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328).

close modal
  • *By clicking the button below to submit the form, I am authorizing Guardian Protection or its agents to contact me about its offers and services by text messages, telephone calls (including via automated telephone dialing systems and prerecorded messages) and e-mail at the telephone number(s) and e-mail address(es) provided above. This consent is not required to make a purchase.