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Why can’t I control my light?

Equipment | Lights | Troubleshooting

If you’re having trouble controlling your smart lighting, try these steps:

1. Check to ensure the lamp module or light switch is receiving power.


2. If it’s not a power issue and you have an IQ2, try a reboot on the panel:

  • Swipe down from the top center of the panel homepage and tap on Settings.
  • Tap on Advanced Settings.
  • Choose Panel Reboot.
  • Once the panel is back on the homepage, try to send a command to the light again.  

Need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328).

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