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Getting Started

Are you a new customer? We’ll walk you through the basics.

Home Security system including panel, sensors, and motion detector

Download Your Smart Start Guide

A helpful reference for your new Guardian Protection system.

Hear from our President, Bryan Cipoletti, about why Guardian is a secure, reliable choice for protecting your home.

Watch Our Welcome Video Series!

Discover all that your new Guardian Potection security system has to offer.

Pay your bill, update contacts, manage equipment, and more!

Discover more about how to pay and manage your billing statements.

Read this quick resource guide for your new Guardian system.

Discover what you can expect from us if your alarm goes off.

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Download the Guardian App!

Google Play Guardian app download button
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Where can I find a copy of my agreement?

We’re happy to help! To get another copy of your agreement, please contact our customer care team at 1.800.PROTECT (1.800.776.8328) for more information.

Where can I find a copy of my security system manual?

To find an online version of your manual, please log into your Guardian account. Under My System, choose My Panel Manual.

What is a 7-day orientation period?

nce your security system is installed and activated, it will be in “orientation” mode for the first 7 days. This gives you some time to get comfortable using your new system without worrying about false alarms and potential fines.

During this time, Guardian will only call your primary phone number when your system sends a burglary, medical, duress, keypad fire, or panic alarm signal. We will only notify emergency responders if you request it.

If you have a monitored smoke or carbon monoxide detector, those alarm signals will always be treated normally. We’ll always alert emergency responders when we receive this type of signal from your system, regardless of where you are in the orientation period.  Already got the hang of it? Unless doing so violates a local municipal ordinance, we’re happy to turn this feature off for you early. Just give us a call at 1.800.PROTECT (1.800.776.8328).