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What should I do if I get a Communication Failure notification? 

Equipment | My System | Panels | Troubleshooting

Panel communication refers to signals being transmitted from your security control panel to our monitoring center. If your panel communication is successful, that means communication has been received from your panel within the last 28 days.

If your panel is not communicating — or you receive a Communication Failure notification — that means your system is not sending signals to our monitoring center. 

The best way to help resolve a communication issue and ensure your panel is transmitting properly is to test your system.

Learn how to test your Guardian system here.

If you can’t test your system right away, be sure to test at your earliest convenience. If you are experiencing an emergency while your system is having communication trouble, please call 911.   

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