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How do I cancel automatic payments (AutoPay)?


We offer automatic recurring payments to help you save time and money each month. Canceling automatic payment may result in paper statement fees for future monthly statements. Follow the following steps to enroll in AutoPay or manage your automatic payments.

1. Choose Billing. On your desktop, Billing is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.

2. From Billing, click Billing.

3. Modify AutoPay under the Billing Information tile.

4. Select the DISABLE AUTOPAY link at the bottom of the page.

5. Confirm that you would like to deactivate automatic payments by choosing DISABLE AUTOPAY again.

Remember, you can reenroll in AutoPay any time! Learn how to sign up for AutoPay.

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