We’re sorry to hear you’re having trouble unlocking your door. To troubleshoot your issue, please try the steps below:
1. Check if pushing the door while unlocking allows the door to unlock.
2. If the door unlocks from the Guardian app but not the keypad on the lock, make sure you’re using the correct code and sequence.
3. Check if the lock is showing in malfunction, low battery, or any other status in your Guardian app. If the lock is in malfunction, check your recent activity in the Guardian app for any low battery warnings. If a low battery is found, replacing the batteries should resolve the issue.
4. Check if the door locks and unlocks smoothly by physically locking it at the door by hand.
5. Still having trouble? Please contact Guardian Protection at 1.800.PROTECT (1.800.776.8328) for further assistance.