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How do I clear the red notification badge over the Guardian logo on my IQ panel?

Equipment | Panels | Troubleshooting

To clear your system of alerts or trouble notifications, follow these steps:

1. Tap the Guardian Protection logo in the top right corner.

2. Tap ALERTS/ALARMS.

3. Scroll through the messages to review the history of the system. If you see problems listed in your history that haven’t been fixed, please follow the instructions in your panel manual (you can find it by logging into your Guardian account.)

4. Tap Acknowledge All.

5. Tap “OK” on the message that states “Acknowledging the selected messages will delete them from your message center. Are you sure you want to proceed?”

6. The alerts will clear. If the device has not been fixed, the red notification badge will reappear in the top right in a few hours.

Still having trouble? Just give us a call at 1.800.PROTECT (1.800.776.8328).

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