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Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand-new opportunity at Guardian for a high-energy Technical Care Specialist like you.

Position:  Technical Care Specialist

Location: Pittsburgh, PA

What’s In It For You:

  • Attractive compensation package
  • Comprehensive benefit package starting day 1
  • Opportunity to grow within the company
  • The chance to be part of a Top 10 company and high-energy employee culture

What You’ll Be Doing:

  • A Technical Care Specialist is our top-level of technical support within Guardian’s Care and Monitoring Operations team.
  • You will assist both customers and fellow employees when your expertise is needed to help diagnose security systems, cameras and home automation, making it easy for those you support.
  • With the advanced training and materials that will be provided, you will be an integral part in resolving customer questions and reducing unnecessary service calls for the company.
  • Be an advocate for safety. Educate customers on products and services making recommendations on the right solutions for their needs and promoting sales.
  • Support an ever-changing industry that is fueled by technology.

What You’ll Need:

  • Problem solving skills – Identify, assist, and resolve! Utilize your skills and resources to address the needs of our customers.
  • A Passion for Technology – We are looking for those individuals that are driven to know more about the technical side of our business and have a desire to learn and self-invest.
  • Positive Communication – Enjoy what you do and let the world know it! Demonstrate a friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty.
  • Fast paced – Feeling comfortable in a high-volume call center environment will benefit you.
  • Demonstrate eagerness – When working on a solo or on a team driven mission!

For immediate consideration, apply for our Technical Care Specialist opening today!

Guardian Protection is an Equal Opportunity Employer

About Us

We provide smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter-million customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

Secure your career with Guardian Protection, an award-winning security and automation company.

Now hiring for various customer service positions

Learn what a meaningful career with Guardian Protection can do for you. Find out more about our customer loyalty positions available now.

Apply today!

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