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Garage Door FAQs
1. Check to ensure there isn't anything in front of the garage door opener’s eye.
2. Check for any debris/blockage in the garage overhead door’s rails.
3. Check if it closes fully using the Guardian app.
4. Power cycle the garage door motor by unplugging the power adapter. Wait 1 minute. Plug back into power.
If it still won’t close completely, please give us a call at 1.800.PROTECT (1.800.776.8328) to have your garage door opener serviced.
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Can the garage overhead door be opened or closed using the wall unit inside of the garage?
If no:
Contact the company who installed the garage door opener for assistance. If you're not sure who to call, please give us a call us at 1.800.PROTECT (1.800.776.8328).
If yes:
Check the Guardian app to see if the garage door opener is in malfunction. If it is, please give us a call at 1.800.PROTECT (1.800.776.8328) for assistance.
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To set up automation rules for you garage door, log into MyGuardianHome.com and follow these steps:
1. Click Automation in the left-hand side menu.
2. Click on Rules at the top in the purple banner.
3. Click the Add New Rule button in the upper right corner of the page.
4. Click Event-Triggered Rule.
5. Under “Automate My:” click on Garage Door.
6. Under When This Event Occurs, click on Arm/Disarm.
7. You’ll get a new selection that says “Panel is” with a dropdown
- Select Disarmed to have the Garage Door open when the system is disarmed.
- Select Armed Stay or Armed Away to have the Garage Door close when your system is armed.
Don’t worry, because this is an easy fix! The garage door opener will become disabled if a couple of consecutive commands sent to the garage door opener fail to open/close the overhead door.
Use the wall unit inside of the garage to manually to open/close the garage door. Close out of the Guardian app and then relaunch it. The garage door should read the correct status now.
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To learn how to open and close your garage door using the Guardian app, check out this quick instructional video:
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Controller – 5.0" H x 6.94" W x 1.38" D
Tilt sensor – 1.69" H x 0.88" W x 1.19" D
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No, our garage controllers simply wire into your existing opener — no need to remove anything.
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Yes. In order to utilize our smart garage door control features, you must have a previously installed opener.
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The garage controller is connected to your home’s Wi-Fi, allowing them to communicate.
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