If you have just recently purchased a Guardian system, you have had the opportunity to learn about many system features and basic ways to use your system during installation and orientation. We wanted to offer a refresher on the things that are most helpful to remember. It’s always good to have an easy reference for the basics.
Know When Our Monitoring Team is Calling
If your alarm goes off, our monitoring center will often call you and your emergency contacts to make sure you get the help you need. It’s very important that you can recognize when we call, so be sure to program the number into your phone right away: 1.800.364.3616
If you have Caller I.D., this number will come up as “GUARDIAN.”
This number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328).
7-Day Orientation Period
Once your security system is installed and activated, it will be in “orientation” mode so that you have some time to get used to using your system. You’ll be able to get comfortable with the functionality of your new system without worrying about false alarms and related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical or panic alarm signal and we will notify emergency responders only if you request it. If you feel comfortable enough to turn off the orientation feature, you can contact us at 1.800.PROTECT and we’ll turn it off unless doing so violates a local municipal ordinance. If you have a monitored smoke or carbon monoxide detector, those alarm signals will be treated normally and we will alert emergency responders when we receive this type of signal from your system, regardless of the orientation period.
Arming and Disarming Your System
When your system is armed, it will set off an alarm if the door/windows are opened. You can choose to set your system to Arm (Stay) if you are staying home and arming your system, or Arm (Away) if no one is home.
Setting Up Notifications
To make sure your system is working for your personal needs, you can set up notifications so you know what’s going on in your home. Here are just a couple of notifications you can set up by logging into your Guardian account.
Arming Reminders. Be notified if you leave and forget to arm your system.
No Show Alert. Set up an alert so you will be notified if someone is expected to enter your premises during a specific time frame and they do not show up.
Device Notifications. Almost every device in your system can have notifications associated with them.
Unexpected Activity. Get a notification when unusual activity occurs.
Alarm Alerts. Make sure you get a notification when an alarm is going off. You will also get a call to your numbers on file, but notifications provide instant awareness wherever you have your internet-connected smartphone.
Testing Your System
As a reference, your last system test date appears on your personalized Customer Care Website. Your system type may also be indicated. You can complete a communication test via the Testing link in your customer account. Log in now.
Guardian recommends testing your alarm system on a monthly basis. Here’s how:
To avoid the notification of emergency responders, call 1.800.PROTECT and request to have your account placed in ‘test’ mode. Our representative will guide you through the process, which is five fast steps:
- Set your alarm system and wait until the time delay has completed.
- Open a door or window protected by your alarm system. Once the siren activates wait at least 45-seconds then disarm your system.
- If you are disconnected from our representative (the alarm system may seize the telephone line) call 1.800.PROTECT back as soon as your telephone line returns to obtain the result of your test.
- Ask your representative to take your system off “TEST” to resume 24-hour monitoring.
- Reset your keypad.
If you have any questions, please call 1.800.PROTECT (1.800.776.8328).