FAQs
Home security cameras require WiFi if they are wireless, because they need to connect to your internet to work. Typically, a minimum 2 Mbps upload and download speed is required at the video camera mounting location.
Also, you can check your internet speed with a tool such as speedtest.net. Learn more about security cameras and boosting your WiFi signal on our blog.
Depending on the model of your camera, you may or may not be able to adjust the length of the clips recorded from your camera.
If your model supports adjusting the camera clip length, you can do so by following the steps below.
1. Log into MyGuardianHome.com.
2. Click Video on the left-hand side.
3. Click Settings in the upper right, inside of the purple banner.
4. Use the Video Device dropdown menu to select your camera.
5. Click Saved Video.
6. Use the Camera-Triggered Clip Length dropdown menu to select the length of time for your camera to record.
7. Click Save.
Please follow the below steps to set up Video Motion Detection. Our newer cameras use Video Analytics. For further assistance setting up person, vehicle, and animal detection, click here.
1. Log into MyGuardianHome.com.
2. Click Video, then Settings at the top of the page.
3. Click Video Motion Detection. If you don’t see Video Motion Detection, your camera uses Video Analytics.
4. Once your video loads, click and drag across the screen to create a detection box. (You may have boxes. Use the numbers to switch between the 3 different boxes.)
- It is recommended to create long, thin boxes across the screen to act as tripwires.
- Avoid common areas like roads and sidewalks, and objects like trees and flags. They may cause unwanted recordings.
5. Select your Sensitivity by using the drop down.
6. Select your Target Size by using the drop down. Target size is how big the object will be in the detection window.
7. Once you are finished, scroll down and click Save.
For recordings to work, you must set up a rule:
1. Click Video, then Recording Rules at the top of the page.
2. Click + Add New Rule.
3. Select Video Motion Detection.
4. Fill in the form on the next page. Make sure to choose which camera you want the rule to run on at the top and give it a name!
5. Click Save.
Having trouble with a rule? Click here for help.
You can view your video camera live from either the Guardian app or MyGuardianHome on your desktop.
If you’re using the Guardian app:
1. On the home screen, scroll down to Video. (If you are trying to view a video doorbell camera, go to the Doorbell section.)
2. Click on the thumbnail (picture) from your camera.
3. Live video from your camera should load on your screen.
4. Click End Call when you want to exit the camera live view.
If you’re using your desktop:
1. Login to myguardianhome.com
2. Click Video on the left-hand side.
3. Click Live View.
4. The camera’s live view should load on your screen. (Skybell Video Doorbell Cameras are not viewable live on the website.)
Note: Internet Explorer, Edge Legacy, and Safari (version 10 and below) are no longer supported, which may impact the website functionality. The following browsers are recommended: Google Chrome, Mozilla Firefox, Safari (version 10.1+), or Edge Chromium.
To view your camera’s live feed on the IQ2 panel, simply swipe through the screens on your panel’s home page. Next, select the camera you wish to view on the menu on the right of the screen. Press the play button to view the live feed from your camera.
If you don’t see the camera you’re looking for, try to enable it via the Guardian app using these steps:
1. Log into the Guardian app.
2. Tap the menu in the top left.
3. Tap Security System.
4. In the top right, tap the gear icon.
5. Tap Stream Video to Panel.
6. Tap Enable All.
7. Scroll down and click the Save button.
Your panel should update in about five minutes. Need help? Just give us a call at 1.800.PROTECT (1.800.776.8328).
No. It is wireless in that it doesn’t require running a wire directly to your router, unlike traditional hardwired cameras. But even though the cameras work on your WiFi, Guardian will still need to run a wire for power to an AC outlet. Your professional installer will walk you through how this works.
The dimensions of an outdoor camera are approximately 2.5″ L x 2.5″ W x 4.5″ H.
