Smart plugs are a convenient way to control your lights remotely—but like any tech, they can occasionally run into issues. If your smart plug isn’t responding, these FAQs will walk you through the most common problems and how to fix them quickly.
Why is my light turning on/off on its own?
If your light is turning on or off on its own, it may be due to multiple rules in your account controlling the light. To check, please login to MyGuardianHome.com and follow these steps:
1. Click on Automation on the left-hand side.
2. Click on Rules at the top in the purple banner.
3. Click the pencil next to your automation rules and check to see if they control your light.
4. If none of your automation rules are controlling the light, then click on Scenes at the top in the purple banner of the Automation section.
5. Click the pencil icon next to each Scene to check if it’s controlling the light.
If you don’t see any automation rules or Scenes controlling the light in this section, try this:
1. Click on Video in the left-hand side menu.
2. Click on Recording Rules at the top in the purple banner.
3. Click the pencil next to each recording rule and check to see if they control your light.
Still stuck? Give us a call at 1.800.PROTECT (1.800.776.8328) for further assistance.
Why can’t I control my light?
If you’re having trouble controlling your smart lighting, try these steps:
1. Check to ensure the lamp module or light switch is receiving power.
or
2. If it’s not a power issue and you have an IQ2, try a reboot on the panel:
- Swipe down from the top center of the panel homepage and tap on Settings.
- Tap on Advanced Settings.
- Choose Panel Reboot.
- Once the panel is back on the homepage, try to send a command to the light again.
Need assistance? Give us a call at 1.800.PROTECT (1.800.776.8328).