How to Report a Stolen Amazon Package (Step-by-Step Guide)

Few things are more frustrating than expecting a package, seeing “delivered” in your Amazon account, and finding nothing at your door. Unfortunately, it’s a common problem. A 2025 USPS Office of the Inspector General (OIG) report estimates that at least 58 million packages were stolen in 2024, with losses between $5.2 and $16 billion nationwide. And Amazon packages are the most targeted, making up 33% of theft reports.

Here’s what to do immediately if your Amazon package goes missing.

Step 1: Double-Check Delivery

While porch pirates are a growing problem, according to Security.org, nearly 1 in 5 packages thought to be stolen turn up misplaced. Before reporting theft, try the following:

• Review tracking in your Amazon account, sometimes status updates lag.
  
• Look for Amazon’s delivery photo (often included when a package is marked “delivered”).
  
• Walk around your property (garage, porch, bushes, or back door).

Step 2: Ask Neighbors or Household Members

Check with neighbors, apartment staff, or household members. In many cases, someone picked up the package for safekeeping.

Roughly 17% of consumers already ask neighbors to bring packages inside when they’re not home. (Capital One Shopping report)

Step 3: File a Report with Amazon

If the package still hasn’t turned up, contact Amazon directly.

1. Log in to Your Orders.
   
2. Select the item marked “delivered.”
   
3. Choose Problem with order, then Item not received.
   
4. Follow the prompts to report theft.
   

Amazon’s A-to-z Guarantee usually covers stolen items, especially for Prime members.

Step 4: Submit a Claim (If Needed)

Amazon may refund you or send a replacement. If a third-party seller fulfilled the order, Amazon will investigate the claim.

Survey data shows 45% of theft victims received a replacement, 32% got a refund, and 25% never received reimbursement. Acting quickly improves your chances. (Capital One Shopping report)

Step 5: When Carriers Are Involved

Sometimes Amazon’s role overlaps with USPS, UPS, or FedEx delivery. If Amazon directs you to the carrier:

• Use the USPS Missing Mail Search tool.
  
• File a claim through UPS or FedEx.

Nationwide, USPS is involved in 18% of theft cases, UPS in 16%, and FedEx in 17%.

Step 6: File a Police Report for High-Value Packages

If the package contained high-value items or if you’ve had repeated thefts, file a police report. Some insurers and credit card companies require it for reimbursement.

Yet, only 27% of package theft victims notify law enforcement. Stronger reporting can help law enforcement track theft trends. (Capital One Shopping report)

Step 7: Protect Future Deliveries

Once you’ve reported the theft, focus on prevention:

• Use Amazon Hub Lockers or pickup points for secure delivery.
  
• Request signature-required delivery for high-value items.
  
• Set delivery instructions to a hidden spot.
  
• Add visible deterrents like a video doorbell camera.
  

Cameras are effective—46% of consumers use them to monitor deliveries. Pair with home security cameras or 24/7 professional monitoring for added peace of mind.

Take Back Control of Your Amazon Deliveries

Amazon’s refund process makes recovery possible, but prevention is the long-term solution. With smart habits and Guardian Protection’s security technology, you can make your doorstep a safer place for your deliveries.

Request a free quote today.