Your security cameras are designed to capture important moments and provide peace of mind. Below, you’ll learn how video clips are stored and accessed through your system—so you’ll always know what’s happening at home, even when you’re away.
What is the monthly clip upload limit?
Your monthly clip upload limit is the number of new clips you can upload per calendar month. Each clip that is uploaded from a camera is counted toward the limit. Once you have reached the limit, you cannot upload any more clips until the first of the next month.
To find your limit and current clip count, follow the steps below:
1. Log into MyGuardianHome.com.
2. Click Video on the left-hand side of the page.
3. Click Saved Video Clips at the top of the page.
4. The monthly clip limit and oldest recorded clip are displayed at the bottom of the page.
All recording rules — except for alarm recording rules — will pause if you reach the clip limit. At the start of the next month, you must manually turn the rules on in the Recording Rules section.
To learn how to resume your rules, click here.
Need more clips? Give us a call at 1.800.PROTECT (1.800.776.8328) to discuss increasing your monthly clips limit.
How do I protect a saved video clip from deleting automatically?
Saved video clips are deleted on a first-in, first-out basis. Once you have reached your storage limit online, the earliest video clip will be deleted to make room for the newest one.
To prevent a clip from being deleted, you must protect the clip or download it to your computer.
To protect a video clip, please log into the Guardian app or MyGuardianHome.com.
How to protect a clip on the app:
1. Tap the menu icon.
2. Tap Video.
3. Tap Saved at the top of the page.
4. Find the video from your list of saved video clips. Select it using the check box on the left-hand side of the screen.
5. Tap the lock icon that appears.
How to protect a clip on MyGuardianHome:
1. Click Video
2. Click Saved Video.
3. Hover over the video you wish to save.
4. Click the 3 dots in the top right.
5. Click the lock icon in the menu that appears.
How do I download a saved video clip?
We recommend downloading any video you wish to save. This can be done via the website on a computer or on a mobile device using the Guardian app.
To download a saved clip on your computer, log into MyGuardianHome.com and follow these steps:
1. Click Video.
2. Click Saved Video Clips.
3. Click 
4. Select your file format, and then click SAVE.
The video will typically go to your computer’s Downloads folder, but this may vary based on your computer’s settings.
To download a saved video using the Guardian app:
1. Tap Video.
2. Select Saved.
3. Tap the video you want to download.
4. Tap the play button that appears after selecting the video.
5. Select Download to download the video.
How do I change my camera clip length?
Depending on the model of your camera, you may or may not be able to adjust the length of the clips recorded from your camera.
If your model supports adjusting the camera clip length, you can do so by following the steps below.
1. Log into MyGuardianHome.com.
2. Click Video on the left-hand side.
3. Click Settings in the upper right, inside of the purple banner.
4. Use the Video Device dropdown menu to select your camera.
5. Click Saved Video.
6. Use the Camera-Triggered Clip Length dropdown menu to select the length of time for your camera to record.
7. Click Save.
How many clips of camera footage can I save?
You can save up to 3,000 clips. Save those special moments you may have captured on camera or collect multiple clips of someone (or something) suspicious.